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Director, Growth Product

Remote (US/Canada)

SUPERHUMAN 👉

Our customers get through their inboxes twice as fast; many see inbox zero for the first time in years.

Come shape the future of email, communication, and productivity!

BUILD LOVE 💜

At Superhuman, we deeply understand how to build products that people love. We incorporate fun and play; we infuse magic and joy; we make experiences that amaze and delight.

It all starts with the right team — a team that deeply cares about values, customers, and each other.

CREATE MASSIVE IMPACT 🚀

We're not solving a small problem, and we're not addressing a small market. We're going after email; the one activity that consumes more of our work day than any other.

Our ambition doesn't stop there. Next: calendars, notes, contacts, and tasks. We are building the productivity platform of the future.

DO THE BEST WORK OF YOUR LIFE 🌟

We have created the frameworks for how to build product market fit and redefined the narrative of how to onboard customers successfully. We have shown the world it’s possible to build a premium productivity brand. Our investors include Andreessen Horowitz, First Round Capital, IVP, Tiger Global Management, Sam Altman, and the founders of Gmail, Dropbox, Reddit, Discord, Stripe, GitHub, AngelList, and Intercom.

Our latest financing was led by IVP, and we welcomed Ajay Vashee to our board. Our prior financing was led by Andreessen Horowitz, and we welcomed Marc Andreessen and David Ulevitch to our board.

This time, we’re swinging beyond the fences and fundamentally rethinking how individuals and teams should collaborate. We are building a household brand and a worldwide organization. We are here to do the best work of our lives, and we hope you are too.

As a Director, Growth Product, you will drive and lead the Growth Product and Marketing strategy to improve product activation and adoption, unlocking the full potential of Superhuman's features for high-performing teams. Champion the creation of world-class growth product experiences that set a new industry standard and accelerate the Superhuman mission to transform how people work and communicate through AI-powered email.

ROLE 👩🏽‍💻👨‍💻

Outcome #1: Make Superhuman the #1 AI-powered Email App for high-performing Teams through exceptional product activation and adoption experiences.

  • Identify and prioritize opportunities to drive impactful improvements across the customer experience that increases revenue growth, including website optimization, user and team signup, activation, adoption, referrals, and monetization.
  • Collaborate across GTM, Product, and Engineering teams to build programs that support the hybrid B2C2B business model, enabling individual self-serve users to convert to teams and enterprise accounts.
  • Create in-product experiences to increase product-qualified leads for sales by strategically partnering with demand gen, customer marketing, success, and sales teams.

Outcome #2: Rapidly and consistently deliver delightful and remarkable programs that drive teams retention and engagement

  • Uphold and enhance Superhuman’s strong brand affinity by delivering delightful and memorable experiences that foster product evangelism and increase virality.
  • Champion customer feedback loops between GTM and product teams to inform the greater product roadmap.
  • Define and execute a balanced growth roadmap, combining transformative initiatives with smaller-scale experiments to drive retention and engagement.

Outcome #3: Build and lead a high-performing cross-functional organization of growth product and marketing experts.

  • Manage, mentor, and inspire a team of growth product managers, engineers, and marketers to achieve ambitious growth objectives.
  • Foster a high-performance, experimentation-friendly culture that supports rapid iteration and continuous improvement.
  • Collaborate with peer marketing and product leaders to ensure alignment on growth strategy and execution.
  • Lead the organization with clear prioritization, communication, and a commitment to Superhuman’s values.

SOUND LIKE YOU? 🙌

You have 10+ total years of experience in Growth and at least 5 years of Growth Product experience at a B2B PLG SaaS startup.

Growth Strategy & Revenue Focus

  • Big Rock Prioritization: You’re innovative and develop game-changing ideas that have 10x impact on business performance.
  • Hybrid Business Model Expertise: You have experience navigating and optimizing B2C2B funnels where individual users evolve into team and enterprise accounts.
  • Revenue Growth Optimization: You drive monetization strategies, including upselling, cross-selling, and expanding initiatives.

Growth & EPD Execution

  • Product Sense: Identify high-impact opportunities and translate user insights into effective solutions through pattern recognition, testable hypotheses, and elegant product experiences that balance user and business needs.
  • Roadmap Development: You craft and execute growth roadmaps that balance high-impact initiatives with rapid experimenting.
  • Growth Mindset: You identify growth opportunities across the customer lifecycle and prioritize initiatives that drive measurable impact.
  • Data-Driven Decision-Making: You analyze data to inform strategies and set clear, actionable goals.

Cross-functional Leadership and Collaboration

  • Team Building: You have at least 2+ years of experience recruiting, mentoring, and managing high-performing growth product and marketing team.
  • Cross-Functional Collaboration: You work closely with GTM, product, and engineering teams to align goals and strategies.
  • Communication Skills: You clearly articulate campaign strategies, goals, and outcomes to stakeholders.

Superhuman Values

  • Delight and Empathy: You understand human behavior and develop targeted strategies with this in mind. You enjoy creating delight and moments of pleasant surprise.
  • Remarkable Quality: You produce work that is striking, worthy of attention, and a contribution to the state of the art.
  • Growth Mindset: You embrace challenges, welcome feedback, and believe you and others can always grow.
  • Ownership: You accept full accountability and take initiative to find solutions to achieve results.

SALARY INFO 💸

The Director, Growth Product role spans several internal levels and a wide breadth of experience at Superhuman. Our compensation band reflects the potentially broad range of candidates and experience levels that we are open to hiring for this role.

Our salaries for this role range from $210,000 - $285,000. The salary range does not reflect total compensation, which includes base salary, benefits, and company stock options.

We are open to candidates in the US, Canada, or Latin America. We take a locally informed approach to compensation and will be able to share ranges based on your area of residence during the interview process.

BENEFITS 🎁

Taking Care of Your Future 🙏

  • Medical, dental, and vision insurance: 100% coverage for you, and 75% coverage for all your dependents.
  • Voluntary insurance: short-term disability, long-term disability, and life insurance.
  • 401(k) plan (we match 75 cents per dollar, up to 4% of your salary).
  • Free access to Northstar, a financial wellness platform that provides financial advisors + personal finance tools.

Generous Time Off 🏝

  • Enjoy our generous and flexible Paid Time Off (PTO) policy, with our amazing team members taking an average of 20 days per year.
  • 13 additional company holidays, plus your own Care Days, Flexible Holidays, and a company-wide Winter Break.
  • Generous parental, caregiver, healthcare, and compassionate leave policies.

Investing in Your Growth ✍️

  • $3000 per year towards your professional development.
  • Free access to Calm and Taskhuman.
  • Allyship education program to help build your best self.

Setting You Up For Success 🧑🏻‍💻👩🏾‍💻

  • Custom MacBook Pro.
  • $1000 budget for workstation setup.
  • $260/month for your lunches, groceries, or whatever nutrition you need to stay fueled up!
  • Flexible spending accounts for commuter costs, dependent care, and healthcare expenses.

At Superhuman, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

 

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