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Senior Marketing Operations Manager

Remote (US, Canada, and Latin America)

SUPERHUMAN 👉

We exist so that professionals end each day feeling happier, more productive, and closer to achieving their potential.

Today we are…

Our customers get through their inboxes twice as fast; many see inbox zero for the first time in years.

Come shape the future of email, communication, and productivity!

BUILD LOVE 💜

At Superhuman, we deeply understand how to build products that people love. We incorporate fun and play; we infuse magic and joy; we make experiences that amaze and delight.

It all starts with the right team — a team that deeply cares about values, customers, and each other.

CREATE MASSIVE IMPACT 🚀

We're not solving a small problem, and we're not addressing a small market. We're going after email; the one activity that consumes more of our work day than any other.

Our ambition doesn't stop there. Next: calendars, notes, contacts, and tasks. We are building the productivity platform of the future.

DO THE BEST WORK OF YOUR LIFE 🌟

We have created the frameworks for how to build product market fit and redefined the narrative of how to onboard customers successfully. We have shown the world it’s possible to build a premium productivity brand. Our investors include Andreessen Horowitz, First Round Capital, IVP, Tiger Global Management, Sam Altman, and the founders of Gmail, Dropbox, Reddit, Discord, Stripe, GitHub, AngelList, and Intercom.

This time, we’re swinging beyond the fences and fundamentally rethinking how individuals and teams should collaborate. We are building a household brand and a worldwide organization. We are here to do the best work of our lives, and we hope you are too.

As a Senior Marketing Operations Manager, you will own the marketing tech stack, infrastructure, and operations in partnership with the analytics and revenue operations teams.

ROLE 👩🏽‍💻👨‍💻

Key Outcomes:

  • Outcome #1: Increase Marketing Efficiency & Scale Campaign Execution
    • Optimize marketing automation, lead management, and CRM processes to improve speed and accuracy in campaign execution.
    • Ensure seamless integration of marketing tools to eliminate data silos and improve collaboration.
    • Implement standardized workflows to reduce manual effort and enhance team productivity.
  1. Outcome #2: Improve Lead Management & Funnel Conversion Rates
    • Develop and refine lead scoring models to prioritize high-intent prospects and improve sales handoff.
    • Optimize lead routing and segmentation to accelerate pipeline growth and shorten the sales cycle.
    • Increase MQL-to-SQL and SQL-to-close conversion rates through data-driven insights and process refinement.
  2. Outcome #3: Enhance Data-Driven Decision-Making & Reporting
    • Partner with our analytics and BI team to implement robust dashboards to track campaign performance, attribution models, and marketing ROI.
    • Provide real-time insights to marketing, sales, and leadership teams to guide strategic decisions.
    • Improve data accuracy, compliance, and governance to ensure reliable reporting.

SOUND LIKE YOU? 🙌

  • Experience: You bring 7-10 years of strategic GTM Operations expertise, with specialized proficiency in marketing operations.
  • Marketing Technology & Automation: You are a wizard at managing a marketing tech stack, ensuring seamless integration between automation platforms, CRM systems, and data enrichment tools. You have built best-in-class lead scoring methodologies, segmentation, and nurturing workflows to improve efficiency and conversion rates.
  • AI Enthusiast: You believe AI will revolutionize both how we work and the experiences we create for our customers. Driven by passion and curiosity, you embrace AI to up-level your team's productivity and impact, creating delight, delivering exceptional quality, and embracing the extraordinary in everything you do.
  • Data Analysis & Reporting: You can develop and maintain reporting dashboards to track key marketing KPIs, campaign performance, and attribution models. Including translating data insights into strategic recommendations to improve ROI and marketing effectiveness.
  • Process Optimization & Workflow Management: You are ruthless when building scalable marketing processes, including lead flow management, campaign execution, and compliance adherence. Ensuring the entire GTM team excels in operational efficiency through automation, documentation, and best practices.
  • Cross-Functional Collaboration: You understand that operational efficiency in not a single-person role and you are exceptional at breaking down barriers between teams (sales, marketing, CS, finance, etc.) to streamline the GTM operations roadmap and priorities, lead handoff, pipeline tracking, and performance measurement.
  • Communication: You're able to distill complexity into clear and concise messaging. You’re effective across various mediums and are excellent at working in a remote-first environment.
  • Entrepreneurial: You like to spin up new initiatives and new approaches to solve problems. You work very hard, no matter how successful you have been.
  • Grit: You persevere towards challenging goals which may take months or year.
  • Ownership: You accept full accountability and take initiative to find solutions to achieve results.
  • Bias to action: Speed matters. Takes rapid and decisive steps forward, even in the face of uncertainty, recognizing action is the catalyst for progress and growth.
  • Location: We're open to you joining us from a home office anywhere in North or South America.

SALARY INFO 💸

Our starting salaries for this role range from $130,000 to $160,000 USD. The salary range does not reflect total compensation, which includes base salary, benefits, and company stock options.

For team members outside of the US we employ and pay through an Employer of Record (EOR). We take a location-based pay approach and compensation for this role is dependent on several factors such as location, work experience, job-related skills, business needs, and market demands.

BENEFITS 🎁

We're open to hiring talented individuals anywhere in North or South America. While specific benefits vary slightly by location, we're committed to providing equitable, comprehensive benefits for all team members globally.

Taking Care of Your Future 🙏

  • Comprehensive healthcare coverage with premium medical plans in your country (we cover 100% of medical insurance premiums for all Superhumans!)
  • Mental health support with dedicated resources in each region
  • Competitive retirement savings plans
  • Life insurance and disability coverage tailored to regional standards

Generous Time Off 🏝

  • Enjoy our generous and flexible Paid Time Off (PTO) policy, with our amazing team members taking an average of 20 days per year.
  • Regional holiday recognition: We encourage you to observe holidays in your local region.
  • Company-wide time off like designated Care Days and Winter Break.
  • Generous parental, caregiver, healthcare, and compassionate leave policies.

Investing in Your Growth ✍️

  • $3000 USD per year towards your professional development.
  • Free access to Calm and Aaptive (US/Canada)
  • Allyship education program to help build your best self.

Setting You Up For Success 🧑🏻‍💻👩🏾‍💻

  • MacBook Pro laptop for your work
  • Standard setup with monitor, keyboard, and mouse/trackpad
  • $1000 USD budget to make your workspace your own
  • Monthly stipend for your lunches, groceries, or whatever nutrition you need to stay fueled up!

Curious about the details of our benefits specific to your region? Visit our Regional Benefits Guides for more information. While we've highlighted our core offerings across major locations, this isn't an exhaustive list. If you're in a region not specifically mentioned, please reach out—we're happy to provide you with detailed information about the benefits available in your area!

At Superhuman, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

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