Employee Experience and Internal Communications Partner

Who We Are: 

With the collective efforts of our epic team members, we’re trailblazing a new path in the DME industry. Synapse Health was founded in 2016 with a goal to fix the fractured DME ecosystem and completely transform the industry. Built on decades of industry and leadership experience, we’ve launched tech-based solutions that eliminate age-old DME headaches, resulting in a seamless experience for all. We are proud to offer work that matters, on a mission that matters.  

Intrigued? Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn. 

What We Need:  

We are seeking a dynamic Employee Experience and Internal Communications Partner who will play a crucial role in enhancing and shaping our workplace culture. You'll design, implement, and oversee initiatives focused on employee engagement, well-being, retention, and overall satisfaction. Your goal is to make our company an Employer of Choice, aligning closely with our values and mission.  

What You Will Do:  

• Develop and execute employee experience strategies, from onboarding through the entire employee lifecycle. 
• Lead employee engagement initiatives, including recognition programs, feedback channels, and team-building activities. 
• Analyze feedback from employee surveys to gain actionable insights and implement targeted improvements. 
• Facilitate company town halls, ERGs ensuring clear communication and engagement between leadership and employees. 
• Arrange interactive "Lunch with Leaders" sessions to promote open dialogue and transparency. 
• Create memorable "moments that matter" to enhance employee morale, pride, and engagement. 
• Partner with HR, leadership, and managers to identify areas of improvement and implement effective solutions. 
• Utilize data and employee feedback to continuously refine and enhance the employee experience. 
• Manage digital and traditional channels to amplify recruitment marketing and candidate engagement. 
• Collaborate with content partners to amplify and elevate the Synapse Health message and content, that can be leveraged across internal audiences. 
• Create and distribute internal newsletters, announcements, and updates. 

What You Have:   

At Synapse Health we’ve intentionally built a culture of kindness, collaboration and creativity, and we consider those qualities to be table stakes for any new team member. Additional requirements include: 

• Bachelor’s degree in marketing, communications, or related field required.  
• Experience developing and implementing employee-focused programs and initiatives. 
• Proactive, creative, and empathetic approach to improving workplace culture. 
• Experience analyzing engagement metrics and implementing data-driven improvements. 
• Proficiency in Adobe Creative Suite (Photoshop, InDesign, Illustrator, Premier, Rush).  
• High-level creative/strategic thinking skills with experience in brainstorming and implementing marketing, social media and event programs.  
• Candidates should be forward thinkers comfortable working in a fast-paced environment.   

What Sets You Apart:  

• Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures.   
• Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully.   
• Manages difficult or emotional customer situations; professionally responds to both negative and positive feedback to improve customer experiences.  
• Speaks clearly and persuasively in positive or negative situations; listens and gets clarification when needed; responds well to questions and differences in thinking; Actively engages and participates in meetings.   
• Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed; recognizes and celebrates accomplishments of other team members.   
• Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs/author/audience; presents numerical data effectively; able to read and interpret written information; proficiently writes with proper use of AP Style.  
• Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. 

What Sets Us Apart:  

It’s no secret that most of us work to provide for ourselves and those we love, but just because we have to work, doesn’t mean we can’t enjoy it. In fact, at Synapse Health, we insist on it! We want our team members to thrive personally and professionally, which is why our benefits include:   

• Professional growth opportunities with compelling career paths 
• Healthy work-life balance culture with paid time off (PTO) 
• Medical, dental and vision insurance for full-time team members 
• 401K savings plan with employer contribution match 

Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Synapse Health, Inc will never request personal or sensitive information during the recruitment process. Please see our Careers Page for more information to protect yourself from scammers and to learn more about our recruitment process.

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