Customer Service Resupply Specialist

Who We Are:

At Synapse Health, we're streamlining the durable medical equipment (DME) process.  We manage intake, documentation, routing, claims, billing, and patient support. Our model reshapes how DME is delivered and experienced. 

Since 2016, with decades of industry and leadership experience, we've delivered tech-based solutions that help our partners to modernize operations, improve coordination, and reduce administrative burdens. By taking on operational and financial complexity, we're redefining how DME works for providers, prescribers, and patients. We are proud to offer work that matters, on a mission that matters. 

Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn. 

What We Need: 

The Specialist, Resupply plays a key role in supporting the day-to-day execution of Synapse Health’s resupply operations. This role ensures that patients meet eligibility requirements, and that resupply orders are processed accurately, efficiently, and in compliance with regulatory and organizational standards.

As a process-driven contributor, you bring strong organizational skills, attention to detail, and a commitment to operational accuracy. You collaborate closely with internal teams to maintain smooth workflows, support performance targets, and deliver a consistent, high-quality experience for patients, providers, and vendor partners.

This position is fully onsite in the Synapse Health office in Brentwood, TN (37027)

What You Will Do: 

• Complete intake, qualification, and order processing activities to support patient resupply needs.
• Follow standardized resupply workflows while ensuring compliance with company policies, payer requirements, and regulatory guidelines.
• Review documentation and orders for accuracy, completeness, and eligibility prior to fulfillment.
• Identify discrepancies, missing information, or errors and work with appropriate teams to support resolution.
• Assist with basic reporting and tracking of operational metrics such as order volume, turnaround time, and qualification accuracy.
• Collaborate with team members and cross-functional partners to maintain efficient and reliable resupply workflows.
• Provide excellent customer service when interacting with patients, providers, and vendor partners.
• Support continuous improvement efforts by identifying process gaps or opportunities for increased efficiency.
• Perform additional duties as assigned to support team and operational objectives.

What You Have:  

At Synapse Health, we’ve intentionally built a culture rooted in kindness, collaboration, and creativity, qualities we consider essential for every team member. Additional requirements include:

• 2+ years of experience in healthcare or the durable medical equipment (DME) industry, including customer service, call center operations, or similar healthcare environments.
• Proficiency in Microsoft Office applications and the ability to quickly learn department- and role-specific software systems.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities to identify issues and support effective resolution.
• Demonstrated experience delivering high-quality customer service and maintaining positive relationships with patients, providers, and vendors.
• Ability to work effectively in a fast-paced, dynamic environment and adapt to changing processes, technologies, and customer needs.
• Availability to work between 8:00 a.m. and 8:00 p.m. EST, with potential participation in an on-call rotation. 
• Must live within a commutable distance to Brentwood, TN (37027)

What Sets You Apart: 

• Adaptable: Comfortable with change and motivated by continuous improvement.
• Detail-Oriented: Skilled at reviewing documentation and ensuring accuracy in order processing.
• Problem Solver: Able to troubleshoot issues efficiently and recommend practical solutions.
• Tech-Savvy: Confident navigating and adopting new tools and technologies.

Compensation:

The pay range for this position is $17 – $21 per hour. This range reflects the anticipated compensation at the time of posting. Final compensation will be based on factors such as relevant experience, demonstrated skills, internal equity, and prevailing market conditions. Compensation discussions are encouraged throughout the hiring process.

What Sets Us Apart: 

Work is a part of life, but at Synapse Health, we believe it should be meaningful and enjoyable. We’re committed to helping our team members thrive personally and professionally, which is why our benefits include:

• Professional growth opportunities with compelling career paths
• Healthy work-life balance supported by generous paid time off (PTO)
• Comprehensive benefits package, including medical, dental, vision, STD & LTD insurance for full-time team members
• 401(k) savings plan with employer matching contributions

Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Synapse Health, Inc. will never request personal or sensitive information during the recruitment process. Please see our Careers page for more information on how to protect yourself from scammers and to learn more about our recruitment process. 

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