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Frontline PS Support Engineer

Gurugram, India

Realize your potential by joining the leading performance-driven advertising company!  

As a Frontline PS Technical Support Engineer on the Professional Services team in our Gurgaon office, you’ll play a vital role in providing support via various channels like chat, email, and video conference, demonstrating flexibility and adaptability to different communication mediums. Being service-oriented and prioritizing the client's needs is key, as is the willingness to continually learn and adapt to new technologies and methodologies.

To thrive in this role, you'll need:

  • Excellent communication skills in English, both verbal and written.
  • Open for 24x7 shifts.
  • Should have working experience in ad tech industries.
  • Should have working experience in Technical Support, understanding of logs, and working knowledge of APIs and SQL.
  • Strong multitasking, prioritization skills, and attention to detail
  • A motivated team player with a positive attitude and the ability to accept and give productive feedback
  • Ability to stay calm and maintain performance when under pressure.
  • Willingness and ability to work in a fast-paced, ever-evolving environment and learn new technologies

How you’ll make an impact:

As a Frontline PS Technical Support Engineer, you’ll bring value by:

  • An Engineer should possess extensive knowledge and technical expertise in the Ad tech domain.
  • Troubleshoot and resolve complex technical issues that arise while providing highest level of customer experience
  • Serve as the first point of contact for Taboola’s clients.
  • Timely response to incoming customer support inquiries via email, Live Chat and support ticketing system.
  • Communicate urgent technical issues internally and externally.
  • Troubleshoot technical issues and escalate issues internally as needed.
  • Board management and timely Case Assignment.
  • Ensure equal workload distribution to the team members.
  • Be responsible for highlighting operational issues to the management and plan to mitigate them.
  • Able to work in different shifts as part of 24/7 operation.
 

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0 - Limited or No Experience

1 - Beginner
🔹 Knows basic database concepts.
🔹 Can write simple SELECT queries with help.

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Individuals seeking employment at Taboola are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other classification that is protected by law.

We care about diversity and inclusion and, like many employers, are keen to understand more about characteristics of those applying to us. This helps us to understand whether we are meeting our diversity goals and how we can improve our practices going forwards. For this reason, candidates are given the opportunity to provide information on their gender, race and ethnicity when applying for a job with Taboola.

Answering this question is entirely voluntary. Whether you choose to complete this will not be considered as part of hiring process and will not affect your opportunity for employment, or the terms and conditions of employment.

The information given does not form part of your application and will not be provided to hiring managers. Instead we use it to run reports that tell us the percentage of applicants identified under each of the gender, race and ethnicity categories for this position. These reports would be aggregated and so would not contain your name or identifiers. In most cases it would not be possible to identify any individual from this information.

By submitting your application/CV, any personal information you provide will be subject to Taboola’s US Candidate Privacy Notice. Please review our policy carefully before submitting any of your personal information. You may contact us at privacy@taboola.com with any questions about how we collect or use your personal information, or your applicable rights.

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