Clinical Network Operations Intern

At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone!

We are looking for a Clinical Network Operations Intern to join our Network & Clinical Quality team this summer! The Intern will be responsible for data entry of provider credentialing data into the main database. The role will maintain a close relationship with both the Onboarding, Training and Credentialing teams to collaborate on all admin work surrounding network operations projects. The role will also support the day-to-day onboarding and credentialing operations of both 1099 and W2 workflows. This involves collaborating with the Credentialing Manager and Credentialing Specialists to ensure a streamlined workflow with credentialing functions and learning and executing all credentialing requirements

This is a remote position based on Eastern Time. Talkspace Headquarters is located in NYC.

As part of your application, please include a short cover letter answering the question: What excites you about this space -- healthtech? Why Talkspace? Why this internship? Make it personal—we want to hear your voice, not ChatGPT's 😉. 

Internship Details:

• Duration: June 2nd, 2025 - August 22nd, 2025
• Commitment: 20 hours per week
• Projects: You'll work on 2-3 key initiatives, with one serving as your final deliverable. 
• Compensation: Our compensation policy ensures a minimum of $15/hour or the legally required local minimum wage, whichever is greater, to maintain fairness across regions.
• Mentorship: You'll be paired with a Talkspace mentor to guide you throughout the program.

What You’ll Do

•  Payer and Credentialing Enrollment
  • Submission of group enrollment applications via payer enrollment portals.
  • Management of the CAQH group profile to ensure an accurate roster of providers is represented for payer enrollment applications while also confirming each provider is linked to the correct location and payer in the CAQH system.
  • Complete provider enrollment profile in CAQH by accessing data in credentialing systems and inputting the data into the CAQH system.
  • Collaborate with the Payer Team to ensure new and existing payer relationships are maintained.
  • Ensure efficient certification applications are submitted and processed for each provider in the Humana network.
  • Collaborate with the Credentialing Manager and Credentialing Specialist to ensure a roster update is submitted timely to the Humana Network.
  • Work closely with the payer point of contact to manage the enrollment process from start to finish.
• Credentialing
  • Perform all daily credentialing functions as needed, such as checking provider CAQH status
  • Coordinate with Credentialing Verification Organization (CVO) to ensure timely completion of the credentialing review
  • Weekly follow-up review of provider status and communicating status updates to CVO or incomplete status to provider
  • Correspond with providers for missing data elements such as NPI numbers and/or CAQH profile information
  • Correspond with providers to advise on their status via Zendesk
  • Document all credentialing correspondence with provider and/or CVO in the Fountain system
  • Responsible for notification of incomplete credentialing status to the provider
  • Ensuring accurate storage record of provider file 
• Onboarding
  • Perform daily onboarding and offboarding tasks as assigned
  • Correspond with providers via Zendesk to ensure provider questions/concerns are resolved
  • Manage and edit provider headshots, ensuring professional and up-to-date images are maintained.
  • Conduct regular audits of provider network data, ensuring accuracy and timeliness of all information.
  • Document audit findings, maintain accurate records, and generate comprehensive reports summarizing audit results, trends, and recommendations for process improvement.
  • Perform Additional projects as assigned
• New Initiatives 
  • Correspond with providers via Zendesk to ensure providers are moving through the special enrollment process (e.g. Medicare, TRICARE EAST)
• Provider Training
  • Training admin tasks as needed
• Team Collaboration
  • Be an active participant and problem solver in recurrent meetings
• Perform other related duties as assigned.

About You 

• High school diploma
• Attention to detail.
• Experience (or strong interest) in working in a fast-paced environment 

Why Talkspace? 

Talkspace is the world’s leading online therapy company, serving over 2 million users looking to begin their wellness journey through tele-health. According to the World Health Organization, close to 1 billion people worldwide live with a mental disorder, and on average more than 75% with mental, neurological, and substance use disorders receive no treatment for their condition at all. Additionally, one-third of the world’s population – 2 billion people – live in countries that spend less than 1% of their health budgets on mental health. Therapy is an universal need and it's our mission here to change the world by cultivating an intentional space for people to feel supported through quality care that is simple and accessible.

Combining our passion for innovation along with our desire to help others overcome the stigma behind “getting help,” we are transforming the way patients find the right care provider, making an otherwise impossible feat easily conquerable. Our network of licensed, accredited, and board-certified clinicians are increasing access to mental health for our members through a myriad of high quality therapy services: anytime and for a fraction of the price. Dedicated to our mission, we are looking for candidates that want to bring their talents into a diverse  “for purpose” space. If you’re equally as passionate about making quality mental healthcare accessible to all then Talkspace is the right place for you!

EQUAL OPPORTUNITY EMPLOYER

Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification, if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.

Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace? 

Diversity

Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background.

Equity

Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care.

Inclusion

Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual.

Belonging

Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.