Technical Writer

About Tessell:

At Tessell, we deliver a highly differentiated Database as a Service (DBaaS) on the cloud platform of your choice, including AWS and Azure, with database engines such as PostgreSQL, MySQL, Oracle, and SQL Server. Our customers choose Tessell for the unrivaled user experience that empowers everyone to harness the power of data in their work.

As a Technical Writer, you will be instrumental in designing and creating comprehensive documentation that meets the needs of our technical audience. You'll work closely with engineering teams, subject matter experts, and UX designers to translate complex technical information into clear, accessible content that enhances the user experience.

What will you do as a Technical Writer at Tessell?

• Create Comprehensive Documentation – Develop and maintain detailed documentation for technical audiences, including developer guides, API references, networking protocols, and user manuals.
• Ensure Consistency & Clarity – Standardize and document content architecture and templates that adhere to organizational and legal standards.
• Work with Technical Teams – Collaborate with engineers and product teams to gather information, understand complex subject matter, and create accurate documentation.
• Bridge Technical Concepts & User Needs – Translate complex information into simple, polished, and engaging content that meets the needs of target audiences.
• Improve Accessibility & Usability – Champion clear communication and optimize content organization, ensuring technical information is accessible to all users.
• Collaborate Across Teams – Partner with development and support leads to identify documentation repositories, revise and edit content, and determine best solutions for data compilation.
• Expertise in Technical Writing: Proven ability to create clear, accurate technical documentation with strong research and writing skills.
• Technical Aptitude: Ability to quickly learn and understand complex subject matter in software development, database technologies, or cloud computing.
• Content Development Tools: Proficiency with Markdown, HTML, CSS, JavaScript, and XML tools for documentation.
• Documentation Standards: Familiarity with documentation best practices and content management systems.
• Content Architecture: Experience in developing information architecture templates and organizing complex information logically.

What types of challenges will you work on?

• Content Architecture & Organization: Design documentation structures that efficiently manage complex technical information.
• Consistency Across Documentation: Maintain a cohesive experience throughout the Tessell platform documentation.
• Content Optimization: Create documentation that supports effective user understanding without compromising accuracy or completeness.
• Accessibility & Inclusivity: Ensure technical content is understandable and usable by all, meeting global accessibility standards.
• Cross-Team Collaboration: Facilitate smooth integration of documentation with product development, working closely with engineering and product teams.

How do we execute great technical writing at Tessell?

• Cross-Team Collaboration: Work alongside engineers, product managers, and UX designers to align on a unified process for delivering technical content.
• User-Focused Documentation: Implement documentation strategies that prioritize user success and understanding.
• Standardization & Reusability: Build scalable, reusable content patterns to accelerate development and maintain consistency.
• Documentation Evolution: Continuously refine content based on user feedback, technological advancements, and business goals.
• Documentation & Advocacy: Provide clear documentation standards and promote best practices for technical communication across teams.
• Innovation & Experimentation: Experiment with emerging tools and technologies to elevate the technical documentation experience. 

Your Profile Would Stand Out If You Have:

• Experience with SaaS, cloud services, or database technologies documentation.
• Familiarity with API documentation and reference materials.
• Experience with SDLC (systems development lifecycle).
• Professional certification (e.g., Society for Technical Communication).
• Contributions to open-source documentation projects.
• A passion for making complex technology accessible through exceptional technical writing.

Minimum Qualifications:

• Bachelor's degree in a relevant field (technical communication, journalism, computer science, etc.) or equivalent practical experience.
• 2 - 4 years of experience in technical writing, including experience creating content for technical audiences.
• Experience with web writing tools (Markdown, HTML, CSS, JavaScript).
• A strong portfolio showcasing technical writing samples and documentation projects.

Who Are We Looking For?

We’re seeking individuals with a startup mindset—those who bring flexibility to adapt to evolving priorities, agility to deliver quickly and iteratively, and tenacity to overcome challenges and drive impactful solutions. If you thrive in a dynamic, innovative environment and are passionate about shaping the future of cloud & database management, you’ll fit right in at Tessell.

How to Apply:

If you're passionate about creating clear, accessible technical content and want to contribute to cutting-edge documentation, we'd love to hear from you! 

📩 Apply now with your resume and writing samples that showcase your best work through our Google Form. For any questions, reach out to us at design.team@tessell.com