Senior Product Designer

Location(s): US (remote), Boston (hybrid), or New York (hybrid)

About this role

Toast is shifting from B2B powerhouse to consumer innovator. We're using our restaurant and guest data to make dining feel personal and frictionless, and with AI in the mix, we want discovery, booking, and dining to feel genuinely memorable.

You'll own reservations and booking end to end, from the messy, undefined version of the problem to the pixels that ship. Booking looks simple on the surface. It isn't. Making it feel easy is what this role is all about. You'll flex across other consumer surfaces when we need you there. 

You'd join a small, ambitious Consumer Design team that feels and operates like a startup within a larger company.  We have autonomy and the runway to reimagine dining and we all love to roll our sleeves up and jam together.

A day in the life (Responsibilities) 

Thinking

• Take an ambiguous problem and come back with a point of view and a prototype
• Design the whole loop, not just the booking screen
• Hold both sides in your head. A guest booking a table and a restaurant running a floor want different things
• Use behavioral data and guest feedback to shape what's next

Prototyping

• Build working prototypes fast, in whatever tool gets you there (Figma Make, Cursor, Replit, Magic Patterns, Lovable)
• Get something testable in front of people within days. Rough is fine, invisible isn't
• Run small experiments and think in phases

Craft

• Own visual and interaction quality end to end. Real opinions on type, spacing, hierarchy, motion
• Design native mobile and responsive web that holds up against the best apps people use
• Contribute to our design systems

Working together

• Partner closely with product, eng, research, and marketing
• Raise the bar for the designers around you through crit and pairing (not a management role, but a senior one)
• Advocate for the guest even when the pressure runs the other way, and explain why in terms the business cares about

What you'll need to thrive (Requirements)

• 5 to 7+ years designing consumer or consumer-grade products, with shipped work in your portfolio
• Range across native and responsive, guest-facing and operator-facing
• Bonus for scheduling, availability, transactional, or marketplace flow experience, or anything where a guest action has to land cleanly in someone else's operations
• Fluency with AI prototyping tools and Figma, with a strong handle on accessibility
• Solid UX fundamentals and the judgment to know which one a problem needs
  
  

How you use AI

We use these tools constantly, and we're specific about why. We want work that's better because of how you use AI: sharper concepts, more options explored, more of the unglamorous states actually designed. You know where it helps and where it produces confident mush.

Nice to haves

• You design in code, or close enough that engineers trust your handoff
• You've built or stewarded a design system
• You've shipped consumer at scale and know what breaks there
• Front-end and performance literacy. You know why your beautiful transition is dropping frames
• You're a tinkerer. You build things nobody asked for just to see if they'd work
  
  

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

#LI-REMOTE

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring

Our Approach to Hybrid Working

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast

People Are the Secret Ingredient in Our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.