Deployment Strategist - North American Financial Services

TRM Labs is a blockchain intelligence company committed to fighting crime and creating a safer world. By leveraging blockchain data, threat intelligence, and advanced analytics, our products empower governments, financial institutions, and crypto businesses to combat illicit activity and global security threats. At TRM, you'll join a mission-driven, fast-paced team made up of experts in law enforcement, data science, engineering, and financial intelligence, tackling complex global challenges daily. Whether analyzing blockchain data, developing cutting-edge tools, or collaborating with global organizations, you'll have the opportunity to make a meaningful and lasting impact.

The Deployment Strategist team at TRM Labs is dedicated to fostering strong relationships with our customers and ensuring they achieve their desired outcomes with our solutions. As a Deployment Strategist at TRM Labs, you will enhance customer success by acting as trusted advisor to customers as they implement our tool within their environment. This includes providing product training, answering advanced product questions, ensuring high customer satisfaction, feedback loops, and reference-ability.

The impact you will have:

• Act as trusted advisor, assisting customers in maximizing the effectiveness of our tool within their specific roles.
• Confidently explain complex product and technical questions, helping customers understand data and investigations across our platform.
• Build and deliver demos to new and existing customers.
• Conduct training sessions to ensure the product is meeting customer needs.
• Be the "Voice of the Customer", and provide feedback to the product and engineering teams.
• Ensure high customer satisfaction and reference-ability.
• Monitor customer usage, detect meaningful trends, and execute strategically on those trends
• Identify customer churn and mitigate effectively.
• Establish a regular cadence with customers that will allow you to understand customer goals and proactively solve problems.

What we’re looking for:

• 5+ years of work experience, ideally with a mixture of Private Sector and Financial Services experience.
• Practical experience with virtual currencies and blockchain analysis, ideally in an investigative capacity; excitement to learn about these topics is essential.
• Experience structuring problems and identifying the most critical issues to prioritize.
• Exceptional and consistent attention to detail.
• Ability to communicate complex ideas effectively for technical and non-technical audiences, both verbally and in writing.
• Comfort operating in a fast-paced environment where priorities can change quickly.
• Ability to work collaboratively in a cross-functional environment.
• Must be willing and able to travel within the United States as needed for this position

About the Team:

• As a globally distributed team, members may observe different timezones. However, most of the team will overlap between the hours of 7am-5:00 pm PST for meetings and collaboration.
• Our Customer success Team is fully remote, thriving on asynchronous communication and collaboration through Slack channels and detailed documentation. We hold weekly Customer Syncs, bi-weekly health syncs, join our associated POD calls, and regularly engage with our customers. As experts in our craft, we focus on providing support, driving value, and building meaningful relationships with our customers as trusted advisors. We are on the front lines of TRM, ensuring our customers get the most out of the product and bringing valuable insights back to the team.

Learn about TRM Speed in this position:

• Rapid Client Alerts: You will draft and send client alerts about new sanctions and tool updates within hours.
• Expedited Trace Validation: You will validate client traces and gather intelligence on VASPs within hours, coordinating with internal teams to expedite investigations and support law enforcement swiftly.
• 24-Hour Client Support: You will respond to urgent client inquiries, from trace validations to intelligence gathering, as quickly as possible to ensure fast and effective support.

Life at TRM Labs

Leadership Principles

Our LPs are foundational elements of our strategy, guiding how we make decisions, how we treat each other, and how we behave day-to-day.

• Impact-Oriented Trailblazer – We put customers first, driving for speed, focus, and adaptability.
• Master Craftsperson – We prioritize speed, high standards, and distributed ownership.
• Inspiring Colleague – We value humility, candor, and a one-team mindset.

Accelerate your Career 

Join a mission-driven team of industry leaders and make a real-world impact—disrupting terrorist networks, recovering stolen funds, and more. At TRM, you will:

• Work alongside top experts and learn every day.
• Embrace a growth mindset with development opportunities tailored to your role.
• Take on high-impact challenges in a fast-paced, collaborative environment.

Thrive as a Global Team 

As a remote-first company, TRM Labs is built for global collaboration.

• We cultivate a strong remote culture through clear communication, thorough documentation, and meaningful relationships.
• We invest in offsites, regional meetups, virtual coffee chats, and onboarding buddies to foster collaboration.
• By prioritizing trust and belonging, we harness the strengths of a global team while staying aligned with our mission and values.

Join our mission!

We’re looking for team members who thrive in fast-paced, high-impact environments and love building from the ground up. TRM is remote-first, with an exceptionally talented global team. If you enjoy solving tough problems and seeing your work make a difference for billions of people, we want you here. Don’t worry if your experience doesn’t perfectly match a job description— we value passion, problem-solving, and unique career paths. If you’re excited about TRM’s mission, we want to hear from you.

Recruitment agencies

TRM Labs does not accept unsolicited agency resumes. Please do not forward resumes to TRM employees. TRM Labs is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company without a signed agreement.

Privacy Policy

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