Executive Assistant

About Upstart

At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.

As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress.

We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you.

If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you.

The Team: 

Upstart’s Executive Operations team supports senior leadership with a tight operating rhythm, high-quality calendars, meeting operations, travel/expenses, and onsite execution so leaders can stay focused on what moves the business.

As an Executive Assistant, you support one or more leaders by owning day-to-day workflows that improve how their time is spent and how work moves forward.

You are responsible for managing calendars, meetings, travel, and coordination with increasing independence, using judgment to resolve routine conflicts and keep work progressing without constant direction.

You improve how the executive and their team operate by structuring time, meetings, and coordination to enable clear decisions and consistent follow-through.

You operate with confidence and independence, making routine decisions within established guardrails, reducing friction for leaders and teams, and ensuring day-to-day operations run smoothly and reliably.

How you’ll make an impact

• Manage executive calendars based on priorities and guardrails, confidently resolving conflicts and protecting focus time
• Own recurring workflows such as meeting coordination, action tracking, and follow-ups to ensure work progresses consistently
• Ensure meetings are well-prepared and run smoothly, including coordinating logistics, confirming attendees, and sharing materials in advance
• Drive follow-through on action items, nudging stakeholders and flagging risks when work is at risk of slipping
• Coordinate across stakeholders to gather inputs, schedule efficiently, and keep day-to-day work moving forward
• Manage travel and expenses end-to-end with strong attention to detail and efficiency
• Communicate clearly and appropriately based on context, including drafting coordination messages and handling sensitive information with discretion
• Maintain organized systems and documentation so information is easy to find and workflows are repeatable
• Use tools and technology (including AI) to streamline workflows, improve efficiency, and reduce manual work
• Identify and implement small process improvements that reduce friction and improve execution over time
• Exercise judgment confidently, resolving most day-to-day issues independently and escalating when there is ambiguity, risk, or sensitivity

Minimum Qualifications 

• 4+ years supporting leaders in a fast-paced environment, with demonstrated ownership of calendars, meetings, and coordination across stakeholders
• Experience managing multiple priorities, deadlines, and stakeholders in a fast-paced environment
• Experience supporting leaders and coordinating across multiple stakeholders or teams
• Proficiency in Google Workspace (Calendar, Gmail, Docs, Sheets, Slides)
• Demonstrated use of tools or technology (including AI) to streamline workflows, improve efficiency, or reduce manual work
• Experience handling sensitive or confidential information with discretion
• Demonstrated ability to communicate clearly and professionally with stakeholders, including drafting emails, meeting communications, or coordination messages

Preferred Qualifications

• Experience supporting multiple leaders simultaneously in a fast-paced environment
• Curiosity about new tools and technologies, including AI, with demonstrated experimentation to improve workflows
• Ability to identify and implement process improvements that increase efficiency or reduce manual work

Position location This role is available in the following locations: Remote

Time zone requirements The team operates on the East/West coast time zones. 

Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.

#LI-REMOTE

#LI-Associate 

What you'll love

At Upstart, our benefits are designed to support your health, financial well-being, family, and personal growth. Here’s what you can expect:

• Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly
• Generous 401(k) plan with Upstart matching $2 for every $1 contributed, up to $15,000 per year
• Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees
• Affordable medical, dental, and vision coverage, with multiple plan options - Upstart covers 90% to 100% of the cost depending on the plans you choose
• Health Savings Account contributions from Upstart for eligible plans
• Income protection benefits, including company-paid Basic Life, AD&D, and Short- and Long-Term Disability coverage, with options to purchase supplemental coverage
• Paid time off, sick and safe time, and company holidays 
• Paid family and parental leave to support caregiving and major life moments
• Family-centered benefits through Carrot and Cleo, supporting fertility, parenthood, and caregiving
• Employee Assistance Program (EAP) offering mental health support and life-centered resources
• Financial wellness resources, including access to financial planning tools and a financial concierge service
• Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you
• Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from
• Connection and community through team events and onsites, all-company updates, and employee resource groups (ERGs)
• Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our four offices, located in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!).

Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices.

If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com

https://www.upstart.com/candidate_privacy_policy