Back to jobs
New

Coveware - Incident response Director (Remote: West Coast / Pacific Time)

Remote, United States

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

About the role:

We have created a new standard in ransomware incident response and need a leader to help us take our client experience to the next level. We are looking for an experienced incident response operator / leader to help us continue to shape our product and service. Your work will help companies from around the world recover from cyber-attacks. We want you to play a major part in raising the bar as we continue our growth.

NOTE:  Candidates must reside in Pacific Time Zone / West Coast in order to be considered

ALSO NOTE:  Please make sure to closely review the compensation range info and ensure you compensation expectations are aligned no higher than the midpoint/middle of your respective zone (determined by your state of residence)

What you’ll do:

  • You will handle incident response cases.
  • You will own the customer experience from onboarding through case closed.
  • You will provide guidance to clients seeking visibility on how their cases will progress.
  • You will negotiate with cyber criminals. You will manage financial operations associated with settlements.
  • You will interact with our commercial partners, and our partners in law enforcement.
  • You will be responsible for following and improving our operations compliance procedures.
  • Our case operations and the efficiency of our throughput are in your hands.
  • You will have the opportunity to travel and speak on behalf of the company to clients and at industry gatherings.

What you’ll bring:

  • You are passionate about ensuring clients have an amazing experience.
  • You have the ability to abstract operational patterns, bottlenecks and conjure both process and technology solutions that improve customer experience and internal efficiency.
  • You are willing to roll up your sleeves and play individual contributor, when necessary, but are also keen to grow and scale a team. You have experience in incident response operations.
  • You are interested in building a product and contributing by distilling customer experience and feedback to ensure the right features get prioritized. You are data driven by default.
  • You understand and respect proper controls, regulations and policies that guide operational success.
  • You are a clear and articulate communicator with customers and your co-workers alike.
  • You understand how to manage a project and communicate with stakeholders.
  • You enjoy cultivating internal relationships and are comfortable giving and receiving candid feedback when it comes to performance.
  • Experience in cyber incident response within the private sector.
  • At least 1 year of management experience
  • Experience recruiting and building a team
  • Cyber security qualifications / certifications

#LI-KS2

What you'll get

  • Unlimited paid time off, 12 paid holidays including 4 global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
  • Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
  • Medical, dental, and vision coverage starting on your first day
  • Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program
  • 401(k) retirement plan with company matching contributions
  • Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
  • AirVet: 24/7 virtual veterinary care at no cost
  • Legal services, identity protection, and supplemental health insurance options
  • Tax-advantaged spending accounts for healthcare, dependent care, and commuting
  • Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

Compensation Transparency

Veeam is committed to pay transparency and equitable compensation. For this role, the compensation range below reflects the expected total target compensation (TTC), inclusive of base pay and a competitive performance-based bonus. For roles with a commission plan, the compensation range represents On Target Earnings (OTE), which includes base salary plus variable commission. When determining compensation, Veeam takes into consideration factors such as experience, education, skills, and geographic zone. Offers are typically made below the midpoint of the range.

In addition to compensation, Veeam provides a comprehensive benefits package, including health coverage, retirement plans, and unlimited time off.

U.S. Geographic Zones & Compensation Ranges (TTC / OTE)

Zone 1: San Francisco Bay Area, New York City Boroughs

$215,640 - $400,440 USD

Zone 2: Washington, California (excluding San Francisco Bay Area)

$197,670 - $367,070 USD

Zone 3: Texas, Illinois, North Carolina, Colorado, Massachusetts, Pennsylvania, Virginia, Oregon, Nevada, Hawaii, New York (excluding NYC boroughs); Sales roles located in Georgia, Ohio, and Arizona

$179,700 - $333,700 USD

Zone 4: All other US locations

$156,339 - $290,319 USD

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing. 

By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.

Create a Job Alert

Interested in building your career at Veeam Software? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...
Please list all languages of fluency (including written and spoken). *

U.S. Standard Demographic Questions

Veeam is committed to fostering diversity, equity, and inclusion within our organization. To help us measure the effectiveness of our diversity efforts and ensure equal opportunities for all applicants, we invite you to voluntarily disclose the following information.

Please note, all information provided will be kept confidential, anonymized and is not accessible by our hiring team.  Your privacy and data protection matter to us, and we are dedicated to upholding the highest standards of compliance with all relevant regulations.

By sharing this information, you contribute to our goal of representing the diversity of society and talent pools, enabling us to better understand and serve our customers and communities.

Thank you for helping Veeam create a more inclusive workplace!

Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Veeam Software’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...