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Customer Success Manager

Atlanta, Georgia, United States

Why Verifone

For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

What's exciting about the role

As a Customer Success Manager, you will play a pivotal role in ensuring customer satisfaction and success by driving actions and resolution across Verifone. This role will proactively manage and resolve customer issues, ensuring timely and effective situations and act as a client advocate.  

The ideal candidate will be customer-centric and passionate about building strong customer relationships while delivering value.

What you'll do: 

  • Act as customer liaison ensuring customers’ satisfaction with solutions and service by driving excellence and best in class support across the Verifone teams.
  • Provide escalate contacts for customers for operational challenges that require additional support to drive resolution.
  • Work cross-functionally across Sales, Operations and Customer Success Support teams to prepare and present QBR documentation including Customer Health review.
  • Act as Customers’ advocate when delivering changes, system releases and ongoing product enhancements.
  • Leverage KPIs to proactively report project and service progress to Customers and collaborate on areas of improvement.
  • Build and grow Customer relationships, while deepening knowledge of the customer and becoming a trusted partner.
  • Track customer projects, incidents, inquiries and conduct regular reviews with customer to ensure alignment on priorities and status.
  • Manage Customer communication process and templates, including quarterly review and distribution to Support teams Identify and escalate potential conflicts with priorities, that could lead to Customer impacts. lead to Customer impacts. 

Skills and Experience we desire

  • Bachelor’s degree in Business Administration or a related field.
  • 3–7 years of experience in customer success, account management, sales, or consulting.
  • 2–3 years of domain expertise in industries such as SaaS or fintech.
  • Demonstrated proficiency in customer relationship management, initiative coordination, issue resolution, and exceptional communication and presentation skills.

Our commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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