Member Experience Specialist

​​✨Member Experience Specialist​ 

📍 Location: Pierce and King County, WA– Supporting All Mobile & Clinic Locations! 

📢 Reports To: Mobile Team Lead 

💰Salary Range: $32.50 Hourly 

 

🌟 Join Our Mission! 

We Care Daily Clinics (WCDC) is a warm, welcoming, and modern facility that provides treatment for addiction in a person-centered environment located in Auburn. WCDC seeks to renew hope and purpose for those battling opioid use by removing barriers, providing a holistic approach to recovery, and utilizing evidence-based treatment to restore healthy living. Our top priority is to provide the highest levels of patient-centered care to those we serve.   

WCDC is an Opioid Treatment Program (OTP) facility using FDA approved medication paired with behavioral health counseling. Our individual service plans are built around patients in a supportive, safe environment to create a personalized pathway to recovery. In addition to recovery, we also offer planned patient transportation and family and social support. 

 

🔨 What You'll Do: 

​​✅ Safely operate and navigate the mobile clinic to scheduled locations, ensuring timely and reliable service. ​ 

​​✅Prepare the mobile unit for daily operations, creating a welcoming and functional space for members. ​ 

​​✅Occasionally provide transportation for members to clinic locations when needed. ​ 

​​✅Be the first friendly face members see, greeting them warmly and assisting with check-ins and appointments. ​ 

​​✅Address member questions and concerns with empathy, professionalism, and a commitment to outstanding service. ​ 

​​✅Facilitate access to resources like housing, education, and employment to support members’ recovery and well-being. ​ 

​​✅Manage appointment schedules, update member records, and ensure accurate documentation in the electronic medical records (EMR) system. ​ 

​​✅Collect and process member fees, maintaining accurate financial records. ​ 

​​✅Keep the mobile clinic’s reception area organized, clean, and stocked with necessary supplies. ​ 

​​✅Work closely with clinical staff and the mobile team to deliver integrated, member-focused care. ​ 

​​✅Participate in team meetings, contributing ideas to enhance operations and member experiences. ​ 

​​✅Assist in onboarding and mentoring new team members to strengthen the team’s effectiveness.​ 

​​✅ Support the mission with all other duties as assigned!​ 

  

💡 What You Bring: 

🎓 High school diploma or equivalent required; Associate’s degree or higher preferred.  

🚗 Valid Washington State driver’s license with a clean driving record.  

🌟 Current or attainable First Aid and CPR certification.  

🚐Proficiency in operating large vehicles (training provided if necessary).  

🛠️Exceptional interpersonal and communication skills to engage effectively with members and team members.  

💪 Strong organizational skills and the ability to multitask in a fast-paced environment.  

💾Proficiency in Microsoft Office Suite and electronic medical records (EMR) systems.  

🔑Customer service or medical reception experience is a plus.  

 

 🔥 Why Join Us? 

🌍 Impactful Work: Play a key role in maintaining safe, functional, and welcoming healthcare spaces for our community! ❤️ 

📈 Career Growth: Learn and develop your skills while making a tangible difference! 

💼 Competitive Pay & Benefits: We recognize your hard work with great compensation and perks! 

🚀 Exciting Environment: No two days are the same – take on new challenges every day! 

 

🌿 Tribal Preference Statement: 

WeCare Daily Clinic is committed to supporting Indigenous communities. Preference in hiring is given to qualified Native American and Alaska Native applicants in accordance with applicable laws. We celebrate diversity and welcome all applicants who are passionate about our mission! 🌎✨ 

👉 Ready to jump in and make a difference? Apply now and be part of something bigger! 🚀💙 

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. The requirements listed above are representative of the minimum knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to satisfactorily perform the essential functions of the job according to specific company requirements. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. Qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, disability, or marital status. 

WeCare Daily Clinics is an equal opportunity employer committed to fostering an inclusive, supportive environment for both members and staff.