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Site Support Manager

Charlotte, North Carolina

About Wing: 

Wing offers drone delivery as a safe, fast, and sustainable solution for last mile logistics. Consumer appetites for on-demand services are increasing, but current delivery methods are inefficient, costly, and contribute to road accidents and air pollution. Wing’s fleet of highly automated delivery drones can transport small packages directly from businesses to homes on-demand, in minutes. We design, build, and operate our aircraft, and offer drone delivery services on three continents. Our technology is designed to be easy to integrate into existing delivery and logistics networks, offering a scalable drone delivery solution for a broad range of businesses. Wing is a part of Google's parent company, Alphabet, and our mission is to create the preferred means of delivery for the planet. To do this, we must build a workforce that's representative of the global communities that we serve. If you're ready to do the greatest work of your life, come join us.

About the Role:

Wing is looking for a Site Support Manager to join our Operations team based in Charlotte, NC.  In this role, you will be responsible for the day-to-day operations of our drone delivery service, drive operational efficiency, and provide exceptional partner support in order to expand our service to millions of customers.

What You’ll Do: 

  • Manage the day-to-day operations and have direct oversight across partner sites in Charlotte
  • Work closely with vendors to support our day-to-day operations
  • Engage with internal and external stakeholders in order to grow service delivery volumes and enhance Wing operations
  • Develop, document, and maintain standard operating procedures for each partner site
  • Establish, track, and implement operations KPIs across partner sites in Charlotte
  • Problem solve issues on the ground and share information from the field to help solve problems and  improve Wing Products and Services.Be data driven and seek insights to drive operational efficiency through analysis in order to optimize operations

What You’ll Need: 

  • 5+ years of scaling customer facing operations for both medium and large size operations
  • 2+ years of direct leadership experience managing direct employees  and vendor services/contract labor. Demonstrated success leading large teams with execution and implementation
  • Experience in data analysis and A/B testing
  • Must have excellent written and verbal communication skills
  • Flexibility to travel or commute to other regional  sites as needed
  • Strong cross functional  collaboration skills

The US base salary for this full-time position is the salary below + bonus + equity + benefits. Your recruiter will share more about the specific salary details during the hiring process.

 

Salary

$117,000 - $150,000 USD

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