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Senior Product Manager (Enterprise MCP/AI Control Plane)

Palo Alto, California

About Workato

Workato is the leading Control and Execution Platform for Enterprise AI — the neutral platform enterprises trust to put AI to work across their business. Workato unifies data, applications, and processes into a single platform so AI can reliably orchestrate business processes in production at enterprise scale. Built on more than a decade of running mission-critical processes for over half the Fortune 500 — including Nasdaq, Amazon, Cisco, Vodafone, Atlassian, and Lucid Motors — Workato turns over 14,000 enterprise systems AI needs to act on into one governed execution layer. For more information, visit workato.com.

Why join us?

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. 

But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. 

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

  • Business Insider named us an “enterprise startup to bet your career on”

  • Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world

  • Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America

  • Quartz ranked us the #1 best company for remote workers

Responsibilities

The Model Context Protocol (MCP) is rapidly becoming the standard for how AI agents connect to enterprise systems — and Workato is building the gateway, governance, and runtime layer that makes MCP safe and scalable for the largest enterprises in the world. We are looking for a Senior Product Manager to own critical pieces of our Enterprise MCP roadmap and help shape how thousands of customers expose their tools, data, and workflows to AI agents.

You'll work at the intersection of API management, identity, and AI infrastructure. Your decisions will shape how AI agents authenticate, what they're allowed to do, and how enterprises observe and govern agent behavior across hundreds of MCP servers and millions of tool invocations.

This is a builder role on a small, senior team. You'll write PRDs that go straight into engineering, run customer design partners, present to analysts, and partner with GTM to land enterprise deals. If you've been waiting for the right moment to go deep on agentic infrastructure with the API and gateway chops you've built — this is it.

In this role, you will also be responsible to:

  • MCP Gateway capabilities — Drive the roadmap for one or more pillars of our gateway: authentication and identity (OAuth, OIDC, DCR, M2M), policy enforcement, observability, or runtime performance.

  • MCP server lifecycle — Define how MCP servers are designed, published, versioned, and governed across customer environments. Set quality bars and develop the frameworks (tiering, certification, server design best practices) that scale across the ecosystem.

  • Enterprise readiness — Translate enterprise security, compliance, and audit requirements into shippable product. Work directly with CISO and platform teams at design-partner customers.

  • Cross-functional leadership — Partner with engineering leads on architecture decisions, with GTM on positioning and enablement, and with analyst relations on category-defining narratives (Gartner, Forrester).

  • Competitive and market intelligence — Maintain a sharp point of view on the MCP landscape — OSS projects, hyperscaler offerings, and competing platforms — and translate that into product bets and differentiation.

Requirements

Qualifications / Experience / Technical Skills

  • 4–5 years of product management experience, with at least 2 years on API platforms, API gateways, integration platforms, or developer infrastructure.

  • Deep technical fluency in API management and gateway architecture — you understand the difference between an API gateway, an ingress controller, and a service mesh, and can hold your own in design reviews on rate limiting, routing, policy enforcement, and observability.

  • Working knowledge of OAuth 2.0, OIDC, and modern identity patterns (authorization code flow, client credentials, DCR, token exchange). You can read an RFC and tell engineering whether the proposed design is spec-compliant.

  • Track record of shipping technical products to enterprise customers, including writing PRDs that engineers respect and running design partner programs.

  • Strong written communication — you can move fluently between a CISO briefing, a developer-facing blog post, and a six-page strategy doc.

Strongly Preferred

  • Experience with AI Gateway, LLM proxy, or agent runtime products (e.g., LiteLLM, Portkey, Kong AI Gateway, or in-house equivalents). Bonus if you've thought hard about prompt injection, tool poisoning, or agent identity.

  • Hands-on familiarity with MCP as a spec — you've built an MCP server, integrated one, or have strong opinions about transports, resources vs. tools, and elicitation.

Nice to Haves

  • Prior experience at an iPaaS, API management vendor, or AI infrastructure company.

  • Analyst relations experience (Gartner MQ, Forrester Wave).

  • Conference speaking or technical writing presence in the API or AI infra communities.

(REQ ID: 2925)

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