Who we are looking for:

We are seeking an experienced CRM Manager to lead and integrate multi-agency teams, ensuring seamless collaboration between VML and other´s CRM teams. This role requires a strategic leader who can effectively manage client relationships at a regional level, acting as the primary voice across multiple agencies. The ideal candidate will have deep expertise in CRM, with a focus on email marketing, WhatsApp, push notifications, and other emerging channels.

What you’ll do:

Act as the main liaison between agencies and the client, ensuring smooth communication and alignment.
Lead and manage CRM teams across VML and other agencies, fostering collaboration and a unified approach.
Oversee the development and execution of CRM strategies, expanding channels beyond email marketing.
Provide strategic insights and recommendations to optimize CRM initiatives across LATAM.
Engage with global stakeholders and represent the agency in key discussions.
Ensure best practices in CRM, leveraging platforms such as Adobe or Salesforce (hands-on operation not required).

What you’ll need:

Proven experience leading CRM capabilities and teams.
Strong leadership skills with the ability to integrate and align multi-agency teams.
Extensive experience in client-facing roles, managing regional accounts.
Advanced English proficiency.
Expertise in CRM strategies, particularly in email marketing, WhatsApp, and push notifications.
Familiarity with CRM platforms like Adobe or Salesforce.

This is a high-impact role with regional and global exposure, ideal for a CRM expert who thrives in a leadership position.

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