Outpatient Urology Healthcare Assistant

About the Role

Xyla is supporting The Princess Alexandra Hospital NHS Trust in delivering a Urology One Stop Service in Epping. The service has been established to help reduce referral-to-diagnosis times for patients awaiting assessment and treatment. Working as part of a multidisciplinary clinical team, the Healthcare Assistant will play a key role in ensuring an efficient patient journey while supporting the safe and effective delivery of outpatient urology services.

This position requires a compassionate, organised, and proactive individual who can provide high-quality patient support throughout the clinic pathway while maintaining accurate documentation and adhering to infection prevention standards.

Key Responsibilities

Patient Care & Support

• Welcome and support patients attending the Urology One Stop Service.
• Assist patients with changing prior to procedures.
• Provide chaperone support during clinical examinations and procedures when required.
• Support patients throughout their clinic visit, ensuring they feel comfortable, informed, and cared for.
• Assist with the safe discharge of patients following their procedure or assessment.

Clinical Support

• Collect mid-stream urine samples from patients prior to procedures.
• Perform urinalysis screening in accordance with local protocols.
• Escalate abnormal urinalysis findings promptly to the appropriate clinical professional for review and action.
• Support the clinical team in maintaining an efficient patient flow throughout clinic sessions.

Clinic Operations

• Assist with clinic room preparation and turnaround between patients.
• Ensure patient areas are prepared and maintained to support a smooth-running service.
• Support the team in maintaining a safe, clean, and organised clinical environment. 

Documentation & Administration

• Scan and upload patient outcome forms and related clinical documentation accurately and in a timely manner.
• Maintain patient confidentiality and handle information in line with data protection and organisational policies.
• Support accurate record keeping using hospital systems and processes.

Person Specification

Essential

• Previous experience working as a Healthcare Assistant within a Outpatient setting.
• Ability to provide compassionate, patient-centred care.
• Previous experience managing a patient post non surgical procedure
• Strong communication and interpersonal skills.
• Ability to work effectively within a multidisciplinary team.
• Good organisational skills and attention to detail.
• Confidence in managing documentation and administrative tasks.
• Understanding of patient confidentiality and professional conduct. 
• Familiarity with electronic patient record systems