Patient Care Coordinator

Zarminali Pediatrics is building the nation's leading pediatric multispecialty group, focused on supporting families to shape healthy futures for their children – from birth through adulthood – by completely transforming the way pediatric care is delivered nationwide. We are tackling today's challenges of increased administrative burden on clinicians and a siloed approach to pediatric care through intentional design of care delivery, enhanced by leading technology and collaborative, expert care teams.  

Our name, inspired by our founder's daughter's name – Zarmina – means “something that is more precious to you than gold”. We couldn’t think of anything that better represents the way parents and caregivers hold the relationship with their children as the most valuable gift, and how we at Zarminali approach care for each child with equal reverence.

We strive for a healthier future for pediatric patients and a happier future for pediatric clinicians nationwide, and we are looking for people to join us in achieving this vision. If you are eager to join a growth stage company and be part of the early team that is shaping the foundation of both the company and the delivery of pediatric care, then this opportunity might be for you!

POSITION OVERVIEW

Patient Care Coordinators are responsible as an integral member of the team for delivering exceptional customer service to our patients. As a patient-facing caregiver, you’ll provide customer service, helping patients through processes like check-in, registration, and any questions relevant to their care. Coordinators work in conjunction with our clinical teams to assist with scheduling, clinic operations, and more.

This position is responsible for contributing to improved workflow processes, communications, and standards, as well as onsite initiatives for operational, financial, and clinical performance.  In addition, the care team is dedicated to providing an environment and experience to our patients/families that convey our promise to them as well as Zarminali values.

PAY RATE: $16.00 - $19.00 per hour

LOCATION: Chelsea, MI - 48118

 WHAT YOU’LL DO:  

• Deliver an Exceptional Patient Experience
  • Provide a warm, welcoming, and patient-first environment, ensuring that families feel valued and cared for.
  • Exhibit empathy, courtesy, competence, efficiency, and care in all interactions.
• Seamless Scheduling & Coordination
  • Manage all patient appointments, including treatments, consultations, and referrals, ensuring seamless communication with families.
  • Coordinate schedules across multiple clinicians to optimize patient flow and minimize wait times.
  • Assist Practice Manager to maintain and update clinician schedule templates in real-time to accommodate just-in-time scheduling needs.
• Patient & Provider Communication
  • Serve as a key liaison between patients, caregivers, and clinical teams, ensuring clear and timely communication regarding appointments, treatment plans, and any additional needs.
  • Triage and direct calls from families, referring physicians, and other healthcare professionals, ensuring prompt and appropriate responses.
  • Monitor clinical inboxes and execute follow-ups on role-specific tasks efficiently.
• Technology & Data Management
  • Develop expertise in the clinic’s electronic medical record (EMR) system and other healthcare technologies to efficiently manage patient data and workflow.
  • Accurately enter and update patient demographic, insurance, and contact details in the electronic health record (EHR) system.
  • Utilize multiple digital tools, phone systems, and patient portals to enhance communication and operational efficiency.
  • Assist with digital outreach efforts, including reminders for return-to-office visits, gaps in care, and quality metric initiatives.
• Operational Support & Compliance
  • Ensure smooth clinic operations by assisting with intake processes, rooming patients, and obtaining/documenting vitals when necessary.
  • Manage administrative tasks such as scanning, faxing, mailing medical documents, and maintaining office cleanliness.
  • Adhere to insurance and referral protocols while advising patients of their responsibilities.
  • Recognize and respond appropriately to emergency situations following clinic protocols.
• Collaboration & Continuous Improvement
  • Support cross-coverage needs, special projects, and training of new staff members.
  • Engage in ongoing training to stay current with EMR updates, clinic technology, and workflow improvements.
  • Contribute to innovation and process improvements in a fast-paced, tech-driven environment.
  • Ensure opening and closing routines are followed for a well-organized, high-functioning clinic.

 WHAT YOU’LL NEED: 

• High school diploma or equivalent.
• 1+ years of customer service or outpatient medical setting experience.
• 1+ years of experience with basic computer software, including Microsoft Office suite.
• Experience with electronic health/medical record systems or other scheduling and registration software.
• Basic knowledge of medical terminology.
• Prior experience providing a high level of customer service in a fast-paced environment, including handling confidential data with discretion.
• Ability to work independently, organize, and prioritize concurrent responsibilities and demand.
• Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner.
• Ability to solve complex problems and meet patient needs.
• Ability to work in a high pressure, deadline oriented, and complex health care environment.
• Ability to review work to identify and eliminate errors and omissions.
• Ability to build relationships while maintaining appropriate boundaries.
• Ability to identify and triage issues appropriately.
• Attention to detail to ensure scheduling accuracy.

WHAT WE OFFER:

• Be a part of a team-based environment focused on providing high quality pediatric care within a mission drive organization.   
• Access to continuous learning, skill development, and career advancement within a supportive and dynamic culture.   
• Competitive compensation package with paid time off, medical/dental/vision benefits, and others.  
• Work in a newly designed and advanced clinic that emphasizes patient comfort and top-notch care in a welcoming and calming environment.   

At Zarminali Pediatrics, we are committed to our empowering clinicians and team members to deliver better pediatric care, altogether. This commitment requires building an inclusive culture and a team that represents the diverse communities we serve. 

We believe that when people from all backgrounds, experiences, and perspectives come together, we create a stronger team and better care for our patients and their families. We realize the importance of an environment where clinicians and team members feel cared for, supported, and valued. We believe in the basics: treating everyone with kindness, respect, and fairness.

We do not tolerate discrimination or harassment of any kind. This includes, but is not limited to, race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law.

We recruit and hire based on skills, talent, and potential, ensuring everyone has a fair chance to succeed. Together, we strive to build an inclusive and welcoming space where we can achieve our goal of building a happier future for the pediatric workforce.