Patient Care Coordinator

Zarminali Pediatrics is building the nation's leading pediatric multispecialty group, focused on supporting families to shape healthy futures for their children – from birth through adulthood – by completely transforming the way pediatric care is delivered nationwide. We are tackling today's challenges of increased administrative burden on clinicians and a siloed approach to pediatric care through intentional design of care delivery, enhanced by leading technology and collaborative, expert care teams.  

Our name, inspired by our founder's daughter's name – Zarmina – means “something that is more precious to you than gold”. We couldn’t think of anything that better represents the way parents and caregivers hold the relationship with their children as the most valuable gift, and how we at Zarminali approach care for each child with equal reverence.

We strive for a healthier future for pediatric patients and a happier future for pediatric clinicians nationwide, and we are looking for people to join us in achieving this vision. If you are eager to join a growth stage company and be part of the early team that is shaping the foundation of both the company and the delivery of pediatric care, then this opportunity might be for you!

POSITION OVERVIEW

Patient Care Coordinators serve as compassionate and reliable partners in the care journey—providing a warm, welcoming, and respectful first impression to our patients and families. As a vital member of the care team, you will engage with patients during check-in, registration, and throughout their visit, ensuring they feel heard, valued, and supported.

This role is more than administrative—it’s a key part of our culture. Patient Care Coordinators help build a positive, inclusive environment by demonstrating empathy, accountability, teamwork, and strong interpersonal communication. You’ll collaborate closely with clinical teams, contribute to seamless operations, and support efforts that improve patient outcomes and experiences.

Together, we honor our values and create a care environment that reflects our deep commitment to kindness, equity, and service excellence.

 WHAT YOU’LL DO:  

• Create a welcoming, respectful, and inclusive environment for all patients and families by consistently demonstrating empathy, active listening, and genuine care.
• Guide patients through check-in and registration processes with clarity, warmth, and patience.
• Schedule appointments, consults, and referrals while clearly communicating next steps with patients and collaborating with clinical teams to ensure efficiency and coordination.
• Serve as a dependable and accessible resource for patients, families, team members, and clinicians — proactively addressing questions, resolving issues, and following up with care.
• Communicate effectively with clinicians and team members to support continuity of care and a smooth patient experience.
• Support clinic operations through adaptability, teamwork, and a shared commitment to excellence; responsibilities may include cross-coverage, participation in special projects, or process improvements.
• Accurately collect and update patient demographic, insurance, and contact information in the electronic medical record (EMR).
• Support administrative workflows such as managing calls, handling scheduling requests, processing medical documents, and preparing for patient visits.
• Partner with care teams to support outreach efforts related to follow-ups, gaps in care, and quality metrics.
• Assist with patient intake and rooming when needed, including obtaining and documenting vital signs.
• Uphold clinic standards by maintaining a clean, organized, and professional environment and adhering to opening/closing routines.
• Model a team-first mindset—collaborate with peers, support training of new staff, and contribute to a positive and respectful work culture.

 WHAT YOU’LL NEED: 

• High school diploma or GED preferred; candidates with equivalent years of experience in a similar role will also be considered.
• 1+ year of in a patient-facing, customer service, or community-centered role.
• 1+ year of experience using basic computer systems (e.g., Microsoft Office Suite); comfort navigating electronic health/medical records or similar scheduling systems.
• Familiarity with medical terminology and healthcare processes is strongly preferred.
• Demonstrated ability to build rapport, maintain trust, and communicate with empathy across diverse populations.
• Experience working with children and young people is highly valued.
• Strong organizational skills and ability to manage multiple priorities with attention to detail and care.
• Clear, respectful communication—both written and verbal—especially in emotionally sensitive situations.
• Ability to remain composed and collaborative in fast-paced or high-pressure settings.
• A commitment to continuous improvement, ownership of responsibilities, and a culture of mutual respect.

WHAT WE OFFER:

• Be a part of a team-based environment focused on providing high quality pediatric care within a mission drive organization.   
• Access to continuous learning, skill development, and career advancement within a supportive and dynamic culture.   
• Competitive compensation package with paid time off, medical/dental/vision benefits, and others.  
• Work in a newly designed and advanced clinic that emphasizes patient comfort and top-notch care in a welcoming and calming environment.   

At Zarminali Pediatrics, we are committed to our empowering clinicians and team members to deliver better pediatric care, altogether. This commitment requires building an inclusive culture and a team that represents the diverse communities we serve. 

We believe that when people from all backgrounds, experiences, and perspectives come together, we create a stronger team and better care for our patients and their families. We realize the importance of an environment where clinicians and team members feel cared for, supported, and valued. We believe in the basics: treating everyone with kindness, respect, and fairness.

We do not tolerate discrimination or harassment of any kind. This includes, but is not limited to, race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law.

We recruit and hire based on skills, talent, and potential, ensuring everyone has a fair chance to succeed. Together, we strive to build an inclusive and welcoming space where we can achieve our goal of building a happier future for the pediatric workforce.