Behavioral Health Coordinator

Zarminali Pediatrics is building the nation's leading pediatric multispecialty group, focused on supporting families to shape healthy futures for their children – from birth through adulthood – by completely transforming the way pediatric care is delivered nationwide. We are tackling today's challenges of increased administrative burden on clinicians and a siloed approach to pediatric care through intentional design of care delivery, enhanced by leading technology and collaborative, expert care teams.  

Our name, inspired by our founder's daughter's name – Zarmina – means “something that is more precious to you than gold”. We couldn’t think of anything that better represents the way parents and caregivers hold the relationship with their children as the most valuable gift, and how we at Zarminali approach care for each child with equal reverence.

We strive for a healthier future for pediatric patients and a happier future for pediatric clinicians nationwide, and we are looking for people to join us in achieving this vision. If you are eager to join a growth stage company and be part of the early team that is shaping the foundation of both the company and the delivery of pediatric care, then this opportunity might be for you!

POSITION OVERVIEW  

The Behavioral Health Coordinator responsible for supporting the daily coordination and operations of the Behavioral Health team for our Sartell, Minnesota team. This individual will serve as a key point of contact for patients, providers, and internal teams while ensuring a seamless scheduling and patient experience for both in-clinic and telehealth appointments.

This role is highly patient-facing and ideal for someone who thrives in a fast-paced healthcare environment, enjoys problem solving, and has strong attention to detail. The ideal candidate will have previous healthcare scheduling experience, familiarity with Behavioral Health terminology and workflows, and the ability to work independently while delivering exceptional customer service.

WHAT YOU'LL DO:   

As an Behavioral Health Coordinator at Zarminali you will focus on:  

• Coordinate and manage scheduling for all Behavioral Health providers, including in-clinic and telehealth appointments
• Optimize provider schedules using web-based scheduling tools and scheduling protocols
• Manage provider schedule changes, including planned and unplanned PTO adjustments, and communicate appointment changes with patients
• Complete accurate patient registration, intake coordination, and scheduling follow-up activities
• Serve as a liaison between providers, patients, administration, and the Behavioral Health team
• Deliver exceptional customer service while helping patients navigate scheduling needs and finding appropriate solutions
• Audit appointments to ensure documentation, intakes, testing records, and patient information are complete and accurate
• Collaborate with providers to ensure Behavioral Health testing is properly scored and documented within the patient chart
• Support billing and claim processing activities related to Behavioral Health appointments
• Review and manage late-notice cancellations and no-show appointment workflows, including patient communication regarding fees or dismissals under provider direction
• Partner with the front office leadership team to review scheduling optimization reports and update provider protocols regularly
• Support a high-volume clinic environment serving approximately 100 patients per day
• Help support onboarding and training of future team members as the department grows

WHAT YOU NEED:   

• High school diploma or equivalent required
• 3–5 years of healthcare or Behavioral Health office experience preferred
• Previous scheduling and patient access experience strongly preferred
• Familiarity with Behavioral Health terminology and workflows preferred
• Experience working with insurance verification, patient scheduling, and healthcare administration
• Exceptional communication, customer service, and phone skills
• Strong attention to detail and organizational skills
• Ability to work independently, problem solve, and remain resourceful in a fast-paced environment
• Reliable, team-oriented, and committed to providing an excellent patient experience
• Experience with Athena or other EMR systems preferred
• Ability to work full-time onsite Monday–Friday from 8:30 AM – 4:30 PM

WHAT WE OFFER:   

• Opportunity to work alongside a collaborative and mission-driven Behavioral Health team
• Hands-on onboarding and training support, including one-on-one training during the first several weeks
• Exposure to a variety of Behavioral Health services including therapy, testing, and learning disability support
• Fast-paced and engaging environment where you can make a direct impact on patient care and experience
• Opportunity to grow your healthcare administration and patient access experience within a growing pediatric organization
• Supportive team culture focused on communication, collaboration, and patient-first care

At Zarminali Pediatrics, we are committed to our empowering clinicians and team members to deliver better pediatric care, altogether. This commitment requires building an inclusive culture and a team that represents the diverse communities we serve. 

We believe that when people from all backgrounds, experiences, and perspectives come together, we create a stronger team and better care for our patients and their families. We realize the importance of an environment where clinicians and team members feel cared for, supported, and valued. We believe in the basics: treating everyone with kindness, respect, and fairness.

We do not tolerate discrimination or harassment of any kind. This includes, but is not limited to, race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law.

We recruit and hire based on skills, talent, and potential, ensuring everyone has a fair chance to succeed. Together, we strive to build an inclusive and welcoming space where we can achieve our goal of building a happier future for the pediatric workforce.