Behavioral Health Medical Assistant

Zarminali Pediatrics is building the nation's leading pediatric multispecialty group, focused on supporting families to shape healthy futures for their children – from birth through adulthood – by completely transforming the way pediatric care is delivered nationwide. We are tackling today's challenges of increased administrative burden on clinicians and a siloed approach to pediatric care through intentional design of care delivery, enhanced by leading technology and collaborative, expert care teams.  

Our name, inspired by our founder's daughter's name – Zarmina – means “something that is more precious to you than gold”. We couldn’t think of anything that better represents the way parents and caregivers hold the relationship with their children as the most valuable gift, and how we at Zarminali approach care for each child with equal reverence.

We strive for a healthier future for pediatric patients and a happier future for pediatric clinicians nationwide, and we are looking for people to join us in achieving this vision. If you are eager to join a growth stage company and be part of the early team that is shaping the foundation of both the company and the delivery of pediatric care, then this opportunity might be for you!

The Behavioral Health Coordinator / Medical Assistant plays a vital dual role in supporting both the clinical and operational success of Zarminali's Behavioral Health team in Sartell, Minnesota. This individual is responsible for coordinating the day-to-day scheduling and administrative operations of the Behavioral Health department while also providing hands-on clinical support to providers and patients during clinic operations.

Serving as a key point of contact for patients, providers, and internal teams, this role helps ensure a seamless patient experience from scheduling through treatment. In addition to managing provider schedules and patient coordination, the Behavioral Health Coordinator / Medical Assistant assists with patient rooming, clinical workflows, documentation, testing support, and other back-office responsibilities as needed.

This role is ideal for someone who enjoys balancing patient interaction with operational coordination, thrives in a fast-paced healthcare environment, and is passionate about delivering exceptional pediatric behavioral healthcare.

WHAT YOU'LL DO

As a Behavioral Health Coordinator / Medical Assistant at Zarminali, you will:

Behavioral Health Coordination

• Coordinate and manage scheduling for all Behavioral Health providers, including both in-clinic and telehealth appointments.
• Optimize provider schedules utilizing scheduling protocols and web-based scheduling tools.
• Manage provider schedule changes, including planned and unplanned PTO, and communicate appointment updates to patients.
• Complete patient registration, intake coordination, referrals, and scheduling follow-up activities.
• Serve as the primary liaison between patients, providers, administration, and the Behavioral Health team.
• Deliver exceptional customer service while assisting patients with scheduling needs and identifying appropriate solutions.
• Audit appointments to ensure documentation, intake paperwork, testing records, referrals, and patient information are complete and accurate.
• Collaborate with providers to ensure Behavioral Health assessments and testing are appropriately documented and completed within the medical record.
• Support billing, insurance verification, authorizations, and claim processing related to Behavioral Health services.
• Manage no-show and late cancellation workflows, including patient outreach and documentation in accordance with clinic policies.
• Partner with clinic leadership to optimize provider schedules, maintain scheduling protocols, and improve clinic efficiency.
• Assist with onboarding and training future team members as the Behavioral Health program continues to grow.

Medical Assistant Responsibilities

• Prepare patients for appointments by obtaining vital signs, medical histories, medication reconciliation, and reason for visit.
• Escort patients to exam rooms while ensuring a welcoming, compassionate, and efficient experience.
• Assist Behavioral Health providers during patient visits and support clinical workflows throughout the day.
• Prepare examination and treatment rooms and maintain cleanliness and appropriate clinical supplies.
• Perform point-of-care testing, specimen collection, and other clinical tasks within scope of practice.
• Document clinical information accurately within the electronic medical record.
• Coordinate laboratory orders, referrals, prescriptions, and follow-up care as directed by providers.
• Respond to patient messages, refill requests, and clinical inquiries under provider guidance.
• Assist with inventory management, stocking medical supplies, and maintaining clinical equipment.
• Support front and back office operations as needed to ensure efficient clinic flow and an exceptional patient experience.

WHAT YOU NEED

• High school diploma or equivalent required.
• Medical Assistant diploma or certification preferred (or equivalent clinical experience where permitted).
• 2–5 years of experience in a healthcare, pediatric, or Behavioral Health setting preferred.
• Previous Medical Assistant experience strongly preferred.
• Previous healthcare scheduling and patient access experience preferred.
• Familiarity with Behavioral Health terminology, assessments, and clinical workflows preferred.
• Experience with insurance verification, prior authorizations, patient scheduling, and healthcare administration.
• Strong clinical documentation and EMR experience (Athena preferred).
• Excellent communication, interpersonal, and customer service skills.
• Exceptional organizational skills and attention to detail.
• Ability to multitask, prioritize responsibilities, and work independently in a fast-paced environment.
• Collaborative team player with a positive attitude and commitment to delivering an outstanding patient experience.
• Current CPR/BLS certification preferred.
• Ability to work full-time onsite Monday–Friday from 8:30 AM – 4:30 PM.

WHAT WE OFFER

• Opportunity to work alongside a collaborative and mission-driven Behavioral Health team.
• A unique hybrid role combining patient care with operational coordination.
• Hands-on onboarding and individualized training with experienced team members.
• Exposure to a wide variety of pediatric Behavioral Health services, including therapy, testing, and learning disability evaluations.
• Opportunity to expand both your clinical Medical Assistant skills and Behavioral Health operations experience.
• A fast-paced, engaging environment where you can make a meaningful impact on children and families.
• Career growth opportunities within one of the nation's fastest-growing pediatric healthcare organizations.
• A supportive, patient-first culture built on collaboration, innovation, and compassionate care.

At Zarminali Pediatrics, we are committed to our empowering clinicians and team members to deliver better pediatric care, altogether. This commitment requires building an inclusive culture and a team that represents the diverse communities we serve. 

We believe that when people from all backgrounds, experiences, and perspectives come together, we create a stronger team and better care for our patients and their families. We realize the importance of an environment where clinicians and team members feel cared for, supported, and valued. We believe in the basics: treating everyone with kindness, respect, and fairness.

We do not tolerate discrimination or harassment of any kind. This includes, but is not limited to, race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law.

We recruit and hire based on skills, talent, and potential, ensuring everyone has a fair chance to succeed. Together, we strive to build an inclusive and welcoming space where we can achieve our goal of building a happier future for the pediatric workforce.