Current openings at Zoro

Primary Function: The Manager of Customer Analytics will lead a team of analysts to generate insights that inform customer strategy, marketing decisions, and business growth initiatives across the organization. This role bridges hands-on data analysis with strategic leadership, supporting marketing and business partners in understanding customer behavior, campaign performance, and digital engagement. This individual will be responsible for evolving targeting and segmentation strategies, improving measurement frameworks, and implementing data-driven recommendations to maximize marketing ROI and customer lifetime value. The ideal candidate is passionate about eCommerce, marketing analytics, and data science, enjoys mentoring analysts, and can translate complex data into actionable business insights.   Duties and Responsibilities: Take lead business ownership of developing a new customer master in collaboration with the data engineering team, enabling a deeper understanding of our customer base. Conduct deep-dive analyses and become a subject matter expert on our customers, their segments and behaviors, to provide insights to stakeholders.  Drive high-visibility marketing analytics initiatives in close collaboration with the Senior Manager, independently managing complex projects that align with evolving business objectives. Act as a strategic thought partner to marketing stakeholders, guiding data-driven decisions in areas such as customer segmentation, campaign strategy, pricing, and channel investments. Refine and maintain an end-to-end analytics processes for assigned areas, from defining methodologies, prioritizing and setting expectations, to delivering insights and recommendations. Ensure data accessibility, accuracy, and governance, enabling self-service analytics for marketing stakeholders. Qualifications: 5+ years of experience in marketing analytics, data science, or related fields, with a focus on eCommerce, retail, or digital marketing Strong leadership skills—prior experience managing analysts or mentoring junior team members Proven ability to translate complex data into actionable business insights for marketing and executive stakeholders Expertise in SQL and BI tools (Looker, Tableau, Power BI, or Google Data Studio) Hands-on experience with web analytics tools (Google Analytics, Adobe Analytics, BigQuery, Redshift) Solid understanding of marketing measurement, attribution models, and statistical techniques Exceptional communication and storytelling skills, able to present data-driven insights to both technical and non-technical audiences Degree in Statistics, Data Science, Marketing Analytics, or a related quantitative field preferred 

Job Summary Our NetSuite platform sits at the heart of sales, accounting, billing, fulfillment, and beyond. You will help with an ongoing reinvention, so engineers across Zoro can contribute safely and quickly. As nearly every function of the business at Zoro flows through our NetSuite platform, we are a team that is driven by the needs of our stakeholders, trying to make everyone’s jobs easier. A successful candidate will be someone who can thrive in an environment of ambiguity, with a drive to identify and improve inefficient systems and processes. Architect, design & ship modern TypeScript modules, services, and tooling for NetSuite SDF (Software Development Framework) that can perform at scale Lead technically by contributing to technical direction and platform architecture to balance short-term deliverables with long-term maintainability and resilience Own our SDF TypeScript build + CI pipeline and champion best practices for testing, observability, and security (PCI/SOX) Champion observability, testing, and security best practices (PCI/SOX compliance), ensuring robust, production-ready systems Partner with other engineering teams as well as business stakeholders in Fulfilment, Finance, and Customer Service to turn business goals into resilient systems and automations Mentor & coach engineers of varied backgrounds, foster psychological safety, and model healthy code-review culture and engineering excellence Continuously improve how we work: identify and advocate for process and platform improvements, help retire technical debt, and introduce new tools and practices that enhance developer productivity Duties and Responsibilities Deliver code with quality and attention to detail (bug-free, unit tested, easy to understand, and easily maintainable) Lead continuous improvements to NetSuite platform, with an emphasis on robust peer review and elevated code quality standards Contribute to solution design, technical direction, and NetSuite platform architecture Foster team cohesion, inclusion, and set an example for other engineers Mentor junior software engineers in all aspects of their engineering skill-sets Interact closely with other development teams to ensure that NetSuite customizations are well thought-out and align with higher-level technical goals Lead efforts to ensure that best practices around monitoring and observability are followed in any NetSuite customizations Effectively execute in a PCI and SOX compliant environment Minimum Qualifications 8+ years of experience building extensible and maintainable applications. Familiarity with JavaScript (ES6) and TypeScript Working knowledge of at least one backend language such as Python, Java, PHP, etc. Experience with DevOps tools and processes such as Docker, Kubernetes, Jenkins, AWS/GCP, GitHub Actions, Terraform Proven track record of technical leadership on significant engineering initiatives spanning multiple teams or business domains Deep experience with CI/CD pipelines, testing methodologies, and observability practices History of shaping engineering culture through technical documentation, architecture reviews, and process improvement Strong track record of mentoring other engineers and contributing to team-wide growth and beyond Preferred Qualifications Experience collaborating with non-technical stakeholders Experience designing, building, and maintaining internal- or external-facing developer tools, platforms, or frameworks that are consumed by other engineers Experience with JS testing frameworks, tools and methodologies such as Jest and Cypress Demonstrated success in significantly shaping technical roadmaps, architectural strategies, and engineering best practices at an organizational level

Primary Function:  At Zoro, we desire to have every product for every business need. Category Managers are key contributors to our growth in both sales and category expansion. The Category Management team is responsible for defining strategies for our key categories and then finding and managing supplier relationships that allow us to add products and drive growth in those categories. A Private Brand Category Manager’s success will be defined by unlocking the full potential for Zoro’s wide portfolio of private branded products. This will revolve around ensuring competitiveness and growing sales for existing private brand assortment by identifying opportunities for product expansion, improving customer repeat rates and analyzing strategic areas of growth through category reviews. In order to be successful, a Category Manager will need to partner with key existing suppliers while facilitating development with new suppliers. We expect our Category Managers to be thought leaders, able to think big and create a scalable vision, and be able to solve problems unique to their categories to be successful. The Category Manager is responsible for suppliers and categories but in addition you will be hands-on in general management of your brands and you’ll touch many areas within Zoro and Grainger. As such, you’ll need strong internal influence skills to build and maintain relationships and understand many of the inner workings of our business. Being an e-commerce company we have vast amounts of data that you’ll need to be able to digest and turn into actionable plans to manage your business. A successful candidate will be able to be an effective communicator, highly influential, have strong business acumen and lead with curiosity.  Duties and Responsibilities: Understand vertical market segments, what it takes to be successful and evaluate if/how Zoro is able to participate in the segment. Demonstrate solid data analytics skills to be able to mine data, understand the drivers of your business, and create appropriate strategies. Understand customer needs and be an advocate for them to make sure their experience is excellent when they buy from Zoro. Understand how and why customers use certain products including various technologies and brand differences.  Prospect, contact, and sell the Zoro model to new suppliers to encourage them to come on board. Negotiate contracts with suppliers to achieve a fast launch to market with the highest level of success while managing within operational capabilities and profitability. Manage supplier relationships and be able to operationalize suppliers on our platform and drive sales and profitability. Drive your business with a high sense of urgency. Demonstrate ability to lead complex projects and initiatives while ensuring alignment with key business partners and stakeholders. Learn and manage all the sales levers within Zoro to engage the right ones at the right time to achieve the growth we need to achieve. Demonstrate Zoro Values and contribute to the positive development of the culture within our team. Qualifications: Bachelor’s degree required. MBA or equivalent a plus 7-10 years of experience in a related field is required Experience managing a private brand portfolio a plus Experience in MRO distribution, online marketplaces, wholesale, and E-Commerce preferred Expertise in negotiating contracts and establishing new supplier relationships required Ability to work in a fast-paced, agile environment Strong financial acumen and ability to communicate complex deal terms in a clear and compelling manner  Superior written, verbal, and interpersonal communication skills   Computer skills include building presentations, analyzing data, communicating information, and internet search techniques