Office Administrator

About the Company

Ember Health is a fast growing organization administering IV ketamine treatment to people seeking relief from depression in safe, medically monitored clinical environments. At Ember, our treatments have relieved depressive symptoms in 85% of the people we serve.

We are building the gold standard of care in this cutting edge field by leading with evidence, designing for optimal patient experience and outcomes, and partnering with a large ecosystem of mental health providers. We strive to live our values by operating with the highest degree of integrity, compassion, and excellence. 

As this requires distinctive talent, we are building a team slowly and carefully. Each member plays an integral part of creating a truly transformative solution in the field of mental health.

To learn more about ketamine for depression, you may visit our frequently asked questions and reference external resources we’ve organized on the topic.

About the position

We are looking for a dynamic professional administrator, distinguished by their compassion, commitment, and professional integrity. This role will include office management and administration, as well as patient and provider communications and community building. This is a non-clinical, full time role on site at one of our New York City based clinics, with salary and benefits commensurate with experience.

Responsibilities

Office Management & Administration

• Maintain a professional, warm, welcoming office environment
• Greet all patients and guests, manage check-ins and payment
• Answer all inbound calls 
• Manage all patient bookings and appointments
• Process new patient information
• Track and manage office inventory and supplies

Patient and Provider Communications & Community Building

• Manage select patient communications
• Input and manage data for the CRM database
• Organize and manage events (e.g. lunch and learns with provider community, team events, etc.)
• Help coordinate cold and warm partner outreach
• Schedule all meetings on behalf of the clinic team
• Stay abreast of news media relating to ketamine therapy and mental health
• Coordinate select outreach material and communications with patient and partner communities

Attributes

• You are warm, compassionate, and empathic. You have a calming demeanor and a way of building trusting, caring relationships with ease.
• You are a skilled communicator. You’re both a great listener and an effective speaker and writer. You treat sensitive information with respect and discretion.
• You are mission driven. You are motivated to help change mental health paradigms and serve as an excellent ambassador for a cause you believe in.
• You are systematic. You derive pleasure from being highly organized, creating order, and checking things off your list.
• You are detail-oriented. You take pride in maintaining a “picture ready” office space and immaculate data entry. 
• You are thoughtful. You can anticipate the needs of your clinical team and patients, and feel committed to proactively creating a supportive environment for all.
• You have great professional integrity. You take ownership over your work, ask for help when you need it, and are committed to your own growth and development.
• You are reliable. You consistently show up for work on time and can be counted on by your team.

Experience

• Prior responsibilities in office administration
• Prior experience working in a healthcare setting preferred
• Experience or genuine interest in mental health desired

Why the Role is Compelling

As the full time Office Administrator for an Ember Health clinic, you would play an integral role in creating a comforting and professional environment that has a profound impact on people’s mental health and wellness. You would establish rewarding relationships with the clinic’s patient and partner community, and serve as the first point of contact for people who might benefit from our services. You would feel the support of a tight-knit clinical team, and the excitement of being part of a growing, multi-clinic operation realizing breakthrough results in mental health. 

Compensation Package and Benefits

The annual starting salary for this role is $70,000. In addition to salary, Ember Health provides all full time employees with guaranteed 401K contributions and bonus 401K contributions based on enterprise performance. The total amount contributed to your 401K will be 3%-10% of your annual salary. All full time employees with Ember Health are eligible for healthcare benefits (including vision and dental), 18 days of paid vacation, 7 paid holidays, dedicated sick time, and a host of other benefits to ensure personal wellbeing.

This is a full-time, in-person opportunity at a clinic in NYC.