Operations Manager (Sales Leader)

Emergency Air Heating, Cooling, Electrical and Plumbing

Location: 4330 W Chandler Blvd #1, Chandler, AZ 85226

Build the Team. Drive Revenue. Lead from the Front.

Emergency Air is looking for an experienced Operations Manager who is, first and foremost, an exceptional sales leader.

This role is ideal for someone who has successfully led high-performing residential home service teams, knows how to coach technicians to higher close rates, and understands that operational excellence begins with consistent leadership, accountability, and proven processes.

If you're passionate about developing people, driving revenue, and building winning cultures, we want to hear from you.

Compensation

• Up to $100,000-$120,000 per year   (Performance Bonus)

• Competitive Benefits Package

• Medical, Dental & Vision Insurance

• 401(k) with Company Match

• Paid Time Off & Paid Holidays

• Career Advancement Opportunities

What You'll Do

• Lead the day-to-day operations of the residential service department.

• Develop, coach, and mentor technicians and sales team to consistently improve sales performance and customer experience.

• Become the driving force behind the company's sales culture by providing hands-on coaching, ride-alongs, and real-time feedback.

• Train technicians on presenting repair and replacement options with confidence and integrity.

• Drive revenue growth while maintaining exceptional customer satisfaction.

• Recruit, hire, and develop top-performing technicians.

• Ensure operational consistency by implementing and reinforcing company processes, procedures, and best practices.

• Monitor and improve key performance indicators, including average ticket, conversion rate, revenue, memberships, profitability, and customer satisfaction.

• Work closely with dispatch, customer service, and leadership to maximize efficiency and production.

• Foster a culture of accountability, teamwork, and continuous improvement.

What We're Looking For

• 5+ years of leadership or management experience in residential home services.

• Proven success driving revenue and developing high-performing sales teams.

• Outstanding sales coaching training.

• Experience leading ride-alongs and improving technician performance through hands-on development.

• Strong understanding of residential service operations and performance metrics.

• Experience recruiting, hiring, and retaining top talent.

• Excellent leadership, communication, and accountability skills.

• Service Titan experience is highly preferred.

You're the Right Fit If You...

• Love coaching people to become top producers.

• Thrive on growing revenue through leadership—not micromanagement.

• Build systems and processes that create consistency and accountability.

• Lead with energy, integrity, and a "winning team" mentality.

• Want to make a lasting impact with a growing, industry-leading company.

Ready to Lead the Best?

If you've built winning teams, driven exceptional revenue growth, and know how to coach technicians into elite performers, we'd love to meet you.

Apply today and help lead the future!