HVAC Service Manager

Emergency Air Heating, Cooling, Electrical and Plumbing

Location: 4330 W Chandler Blvd #1, Chandler, AZ 85226

$90,000–$110,000 Base Salary +  Bonus

Full-Time | Leadership Opportunity | Residential HVAC

Lead the Team. Drive Revenue. Build Success.

Emergency Air is looking for a high-performing HVAC Service Manager who knows how to lead people, drive revenue, and build a winning service department.

We aren't looking for someone who simply manages technicians and handles daily operations. We need a results-driven leader who can grow revenue, develop technicians into top performers, and take our HVAC service department to the next level.

The ideal candidate has a strong technical HVAC background, but more importantly, understands the business side of residential HVAC service. You know how to coach technicians, maximize opportunities on every call, improve performance, and create a culture of accountability and success.

If you're a proven HVAC leader who loves developing people, hitting goals, and growing a profitable business, we want to talk to you!

What You'll Be Responsible For

Revenue Growth & Performance

• Drive service department revenue, profitability, and overall business growth.

• Manage performance goals for technicians, including revenue production, average ticket, conversion rates, and membership opportunities.

• Coach technicians on identifying customer needs, presenting solutions, and maximizing revenue opportunities while maintaining integrity and customer trust.

• Monitor daily, weekly, and monthly KPIs and take action to improve results.

• Identify opportunities to increase revenue through service, repairs, system replacements, and additional home comfort solutions.

• Partner with dispatch and other departments to maximize technician productivity and service opportunities.

Team Leadership & Development

• Lead, motivate, and develop a team of residential HVAC service technicians.

• Build a high-performance, sales-minded culture focused on accountability, customer service, and results.

• Conduct regular ride-alongs, coaching sessions, and performance reviews.

• Identify training opportunities to improve technical skills, communication, and sales performance.

• Recruit, develop, and retain top HVAC talent.

• Hold team members accountable to performance standards while creating an environment where employees can grow and succeed.

Technical & Operational Leadership

• Provide technical guidance and support on complex residential HVAC service issues.

• Ensure technicians follow proper diagnostic procedures, safety standards, and company processes.

• Oversee daily service operations to ensure efficiency, quality, and customer satisfaction.

• Work closely with leadership to develop strategies for continued department growth.

• Maintain high standards for workmanship, professionalism, and the overall customer experience.

What We're Looking For

• Proven experience leading and growing a residential HVAC service team is required.

• Strong technical background in residential HVAC service, diagnostics, and repair.

• Demonstrated success driving service revenue and improving technician performance.

• Strong understanding of HVAC service KPIs, including average ticket, conversion rates, revenue per technician, and gross margin.

• Experience coaching technicians on customer communication, presenting options, and sales performance.

• Ability to recruit, train, motivate, and hold employees accountable.

• Strong business mindset with a focus on profitability, productivity, and sustainable growth.

• Excellent leadership, communication, and problem-solving skills.

• Experience with Service Titan or similar field service management software preferred.

Most importantly, we want someone who has a proven track record of growing revenue through strong leadership and technician development.

Compensation & Benefits

• $90,000–$110,000 annual base salary, depending on experience

• EBITA bonus opportunity

• Medical, dental, and vision insurance

• Paid time off

• Career growth and advancement opportunities

• Support from an established, growing home services organization

Why Emergency Air?

At Emergency Air, we're committed to building strong teams, delivering exceptional customer service, and creating opportunities for our employees to succeed.

We're looking for a leader who wants more than just a management title. We want someone who takes ownership of results, leads from the front, and knows how to turn a good service team into a great one.

If you have the technical knowledge, leadership experience, and drive to grow a successful HVAC service department, we want to hear from you.

Apply today and help lead the next phase of growth at Emergency Air!