Field Service Supervisor

Specific Role:

The Field Service Supervisor is responsible for leading field operations and ensuring safe, efficient, and high-quality execution of service work. This role provides direct oversight of field crews, reinforces standards, and drives accountability in safety, productivity, and workmanship. The Supervisor plays a hands-on leadership role in the field—supporting crews, resolving issues in real time, and ensuring work is completed correctly the first time while maintaining strong customer relationships.

Key Accountabilities:

Job Readiness & Crew Support

• Ensure crews are properly prepared to execute assigned work safely and effectively
• Verify tools, equipment, and materials are appropriate for the scope of work
• Ensure equipment is serviced regularly and is operationally ready
• Reinforce expectations for job readiness, professionalism, and preparedness
• Identify gaps in readiness and take action before work begins
• Support crews in understanding job scope, expectations, and safety requirements

Scheduling & Dispatch Coordination

• Support alignment of crews to jobs based on skill set, complexity, and priority
• Communicate field realities that impact scheduling (job duration, delays, crew performance)
• Provide feedback to improve schedule accuracy and workforce utilization
• Adjust field execution as needed to stay aligned with operational priorities
• Assist with identifying efficiency improvements and implementation of processes

Job Execution Support & Field Scoping

• Oversee and support field execution to ensure work is completed safely, efficiently, and within scope
• Conduct field scoping or validation to confirm job conditions and requirements
• Identify and resolve issues in real time to prevent escalation or rework
• Ensure crews are following procedures, specifications, and safety standards
• Escalate major issues, risks, or scope changes appropriately
• Be the backup; ensure work is completed on schedule if team members are absent
• Be the runner; if the Team is missing something, ensure it is provided for them without them leaving the jobsite
• Be the trainer; know the jobs well enough to train the new guys and hold Teams accountable

Post-Job Closeout & Invoicing Coordination

• Ensure work is fully completed to standard before close of business
• Verify that required job documentation is accurate and complete
• Reinforce accountability for capturing labor, materials, and job details
• Support timely job closeout by ensuring field responsibilities are fulfilled
• Ensure job paperwork is logged in the proper location for tracking

Documentation, Reporting & Continuous Support

• Maintain accurate and complete field-level documentation and records
• Provide clear communication on job status, field issues, and performance
• Identify recurring operational issues and contribute to process improvements
• Support consistency in how work is executed and documented across crews
• Reinforce standards that improve efficiency, quality, and scalability
• Ensure our crews represent EMIT well and our customers are taken care of

Physical and Safety Requirements

• Ability to work in active field environments and job sites
• Ability to stand, walk, and perform physical activity for extended periods
• Ability to occasionally lift and move items up to 25 lbs.
• Commitment to following all safety policies and promoting a strong safety culture

 

 

 

We are an equal opportunity employer and welcome candidates from all backgrounds.