Back to jobs

Senior Director, Business Development

Remote - US

 

Emplifi’s unified customer engagement platform empowers more than 20,000 of the world’s leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty.

 

About the Marketing & BD Team 

Marketing is the center of creativity at Emplifi. We are a growing department with a ‘can do’ attitude that prides ourselves on setting aggressive goals and not just meeting them but exceeding them. Every role on our team holds a key function in the success of our business. You'll work alongside skilled marketing experts, build your marketing prowess, and collaborate cross-functionally with other teams around the globe.

One thing we can promise is you'll never get bored. Being in a hyper-growth stage, we have so many exciting adventures ahead of us. If you're looking for a job where you can have a real impact, then you've come to the right place.  

 

Job Summary

The Senior Director of Business Development will be responsible for working in lockstep with sales and marketing leadership and the executive team to develop, execute, and continually optimize the business development function of the organization. As leader of BDRs, you'll define the contribution model, strategy and approach to inbound and outbound opportunity creation, and lead a team of Business Development Reps including regional leads, and ultimately deliver on the pipeline defined by market.

The ideal candidate will be based remotely within the Eastern Time zone in the USA.

 

What You’ll Do Here

  • Lead team of BDR Managers and BDR’s (currently about 25 Internationally) ensuring high quality hiring, continual training and coaching, while meeting the goals defined by required inbound and outbound BDR work
  • Facilitate and share best practices and service level agreements for BDR team are followed and managed spanning email, calls, research, time blocking, working with AE’s and so on
  • Define & manage special incentives to drive consistent and always improving results
  • Report on progress across markets, products, funnel, cohorts, tactics and more in near real time with a structured framework that ensures ability to change course as needed
  • Conceptualize, implement and optimize full-funnel, integrated demand generation campaigns in partnership with marketing
  • Work with sales managers and their teams to drive full funnel conversion metrics expected
  • Work with marketing team to ensure a through process from lead turn over, to lead management and conversion to opportunity
  • Manage BDR managers including the systems, process, goals, and commission packages for the entire team

 

What You’ll Bring to Us

  • BS/MS degree in marketing or a related field, MBA preferred
  • 3+ years of BDR leadership with B2B SaaS companies with 2-3 years of individual contribution as a business development rep
  • Proven ability to engage with clients
  • Expert in Salesforce and other marketing tools
  • Capable of learning our platform and investigating our client's use of the platform 
  • Excellent writing and speaking skills
  • Top notch presentation skills
  • Strong analytical skills and knowledge of data collection methods (surveys, focus groups, etc.)
  • Skilled in the use of (but not config) Salesforce, Marketo, and other marketing tools
  • Strategic thinker with the ability to adjust to changing dynamics
  • An enthusiastic, high-energy team member who is viewed as a “doer” on the team and across internal organizations 
  • Willing to travel as needed to activities/events

 

What We Offer 

  • International, fast paced and rapidly growing environment
  • Chance to work with the world’s biggest brands at the CX tech leader
  • Agile and open-minded culture, with high levels of trust and flexibility 
  • Opportunity for professional growth and development 
  • Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
  • Benefits package including Medical, Dental, Vision & Life Coverage Options
  • Flexible Working Hours
  • Unlimited PTO
  • 8 weeks paid maternity leave or 4 weeks paid paternity leave; adoption and foster care leave available as well
  • 12 paid Holidays 
  • 2 Paid Community Service Days
  • Company paid STD and LTD
  • 401K
  • Educational Reimbursement Opportunities
  • Referral Bonus Program
  • Access to an Employee Assistance Program (EAP)
  • Scheduled Company Learning Days and access to additional courses via our online Emplifi Academy
  • There’s more as well! Speak with us to find out all the details!

 

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Personal Data Consent *

By submitting this application form, you acknowledge that the respective Emplifi Group companies listed in the Privacy Statement (“Emplifi”) may process and store, in a computerized way or by other means, your personal data that you have provided or will provide to Emplifi or that Emplifi may collect or obtain about you (incl. when performing candidate screening) (“Personal Data”) in the extent and for the period defined in the Privacy Statement, for the purpose of the recruitment process for the position you are applying for. If you wish to receive information about other job openings, please check the second box below. In such case, your Personal Data will remain in our candidate database for the period of 3 years following the submission of this form and will be used to inform you about future job opportunities at Emplifi that match your profile. Your consent is voluntary and you can at any time request to have your Personal Data deleted by sending an email to hrdataprivacy@emplifi.io. More information about the processing of job applicants’ Personal Data by Emplifi including how you can exercise your rights can be found in the Privacy Statement available at https://www.emplifi.io/careers/privacy-statement.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Emplifi (external posting)’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.