Back to jobs

Revenue Manager - North America

Remote within North America

 

About Emplifi

Emplifi’s unified customer engagement platform empowers more than 20,000 of the world’s leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty.

About the Finance & Operations Team 

An integral part of the team. We know our numbers but work with an open mind. Challenges motivate us. We've all got a lot in common, and we share the same mission: precision, teamwork, professionalism.

Job Summary

The Revenue Accounting Manager plays a key leadership role in Emplifi’s Finance team leading our revenue accounting function and contributing to the management and optimization of the order to cash (OTC) process.  With one direct report, the Revenue Accounting Manager will work closely with Professional Services, Collections, Billing and FP&A to drive cross-functional projects, analyze revenue for accuracy and report on revenue trends and reconciliations.  You will represent Finance in partnering with Sales, Sales Ops, and Legal to support non-standard deal structuring (including approval of non-standard terms), identify revenue risks and advise on complicated revenue arrangements.  This role will ensure compliance with revenue policies and review contracts to ensure revenue is recorded in compliance with GAAP.

What You’ll Do Here

  • Own the revenue month-end close process, including preparation of journal entries, account analysis and reconciliation of deferred revenue and revenue accounts to deliver timely and accurate financial results
  • Work cross functionally to standardize revenue recognition procedures, drive process improvements and automation efforts to streamline accounting operations and improve quality of monthly closes, including influencing upstream OTC processes
  • Partner closely with FP&A on the revenue forecasting process and related reporting
  • Assist Controller to design, implement, and maintain/optimize key revenue controls
  • Review significant customer contracts to ensure proper revenue recognition in accordance with ASC 606; maintain data integrity of revenue and analyze revenue and ARR trends
  • Support global collection and billing teams with escalations and complex arrangements
  • Become NetSuite Revenue Management / SuiteBilling expert and build solid understanding around Emplifi’s revenue recognition setup, SalesForce integration and related rules.
  • Manage revenue team; continue to identify and drive process improvement opportunities and motivate team members
  • Ability to understand current state, identify gaps, propose and prioritize improvements and optimization opportunities, design future state, evaluate solution alternatives and drive consensus to achieve an agreed upon set of requirements and deliver the final solution related to the OTC process
  • Research and analyze technical accounting and financial reporting issues related to revenue, assess impact to organization, and formalize positions and recommendations within technical accounting memos
  • Prepare ad hoc analysis as requested and interface directly with external auditors.

 

What You’ll Bring to Us

  • BA/BS degree; CPA preferred
  • 5+ years of revenue recognition experience (strong preference for SaaS industry experience) with at least 1+ years of supervisory experience required
  • Strong understanding of US GAAP, ASC 606, and Microsoft Excel
  • Experience with NetSuite (and Revenue SuiteBilling) and Salesforce highly desirable
  • Strong organization and advanced analytical skills
  • Excellent written and oral communication and interpersonal skills
  • Highly resourceful, organized, and self-motivated with a strong sense of ownership in areas of responsibility
  • Strong time management skills to meet deadlines and manage competing priorities.
  • High degree of integrity and professionalism when handling sensitive financial information.

What We Offer

 

  • International, fast paced and rapidly growing environment
  • Chance to work with the world’s biggest brands at the CX tech leader
  • Agile and open-minded culture, with high levels of trust and flexibility
  • Opportunity for professional growth and development
  • Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
  • Benefits package including Medical, Dental, Vision & Life Coverage Options
  • Flexible Working Hours
  • Unlimited PTO
  • 12 paid Holidays
  • 2 Paid Community Service Days
  • Company paid STD and LTD
  • 401K
  • 8 weeks paid maternity leave or 4 weeks paid paternity leave; adoption and foster care leave available as well
  • Educational Reimbursement Opportunities
  • Referral Bonus Program
  • Access to an Employee Assistance Program (EAP)
  • Scheduled Company Learning Days and access to additional courses via our online Emplifi Academy
  • There’s more as well! Speak with us to find out all the details!

At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities.

Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are.

Accommodation is available for applicants with disabilities throughout the recruitment process. If you require accommodation at any stage of the application or interview process, please contact recruitment@emplifi.io.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf


Personal Data Consent *

By submitting this application form, you acknowledge that the respective Emplifi Group companies listed in the Privacy Statement (“Emplifi”) may process and store, in a computerized way or by other means, your personal data that you have provided or will provide to Emplifi or that Emplifi may collect or obtain about you (incl. when performing candidate screening) (“Personal Data”) in the extent and for the period defined in the Privacy Statement, for the purpose of the recruitment process for the position you are applying for. If you wish to receive information about other job openings, please check the second box below. In such case, your Personal Data will remain in our candidate database for the period of 3 years following the submission of this form and will be used to inform you about future job opportunities at Emplifi that match your profile. Your consent is voluntary and you can at any time request to have your Personal Data deleted by sending an email to hrdataprivacy@emplifi.io. More information about the processing of job applicants’ Personal Data by Emplifi including how you can exercise your rights can be found in the Privacy Statement available at https://www.emplifi.io/careers/privacy-statement.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Emplifi (external posting)’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.