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Operational Excellence Business Analyst

Dallas, Texas, United States

About Lantern

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com. 

About You:

  • You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins. 
  • INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
  • You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas. 
  • You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
  • Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear. 
  • You thrive in a Team Environment. Collaboration is key in innovation and creating change.

These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the best care, resources, and support they need to get back to life. 

 

If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.

Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.

 

Operational Excellence Business Analyst, Clinical Care

This individual will be an astute, analytical, and highly motivated self-starter. The ideal candidate will possess great attention to detail and strive for excellence in every interaction. A confident communicator with a dynamic personality and a drive to reach decision makers is essential. This individual will be responsible for using data to derive insights and optimize our Member Services performance to align with company objectives. This role will primarily focus on monitoring and performance analysis of our Clinical Care team and will have a significant role in guiding the growth and development of this function within the organization. The OPEX Business Analyst should be able to assist in developing processes and procedures in a growing department, helping the team adopt change, and measuring the results of those changes. The OPEX Business Analyst will need to be proficient or expert in Microsoft products, specifically Excel.

Responsibilities and Duties

  • Work closely with Clinical Care team and Member Services SMEs to develop metrics and reporting strategies.
  • Prepare and manage daily action plans using data-driven case management protocols.
  • Conduct a high-level needs analysis to determine the organization’s pain points and analyze how the org can address those needs.
  • Generate regular and ad-hoc reports to communicate key insights and findings to collaborators. Provide concrete recommendations to relevant teams for addressing customer needs and challenges. Develop data visualizations, charts, and graphs to present data in a concise and understandable manner.
  • Work cross-functionally to improve the clinical care experience via effective communication/engagement channels.
  • Conducting research and analysis to determine best practices, forecasts, and benchmarking for customer operations and clinical care.
  • Perform exploratory analysis to understand processes, cross-functional interactions/relationships, and identify improvement opportunities to influence positive customer experiences
  • For customer-facing technology enhancements or process improvements, ensuring proposed requirements and design reflects an exceptional and optimized customer experience that is easy and satisfying, providing feedback where appropriate.
  • Assist with client escalations and case management
  • Create, maintain, and distribute process workflows and documents

Skills and Experience

  • Bachelor’s Degree (Business, Economics, or related field preferred)
    Strong analytical and problem-solving skills
  • Excellent interpersonal, relationship development, and verbal communication skills
  • High Proficiency in MS Office products
  • Familiar with data query/data management tools such as SQL, Power BI, etc.

Benefits

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Short & Long Term Disability
  • Life Insurance
  • 401k with company match
  • Paid Time Off
  • Paid Parental Leave

Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

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