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Product Manager - TPA & Partnership Operations

Remote, USA

About Lantern

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com. 

About You:

  • You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins. 
  • INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
  • You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas. 
  • You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
  • Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear. 
  • You thrive in a Team Environment. Collaboration is key in innovation and creating change.

These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the best care, resources, and support they need to get back to life. 

 

If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.

Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.

 

Product Manager - TPA Partnerships and Data Management

The Product Manager - TPA & Partnership Operations is responsible for building and growing our end-to-end Health Plans, Providers, and partner data exchanges to support critical TPA workflows like member enrollment, benefits validation, provider experiences, claims and payment lifecycle, invoicing, reporting and analytics.  The role will drive has two charges: 1) build seamless, standardized, and multichannel (API, EDI, and Batch) Data Exchange frameworks including ingestion, mapping, translation, validations and support overall data management  and governance to support critical TPA workflows and 2) Enable specific data exchanges with health plans, partners, providers, data brokers, clearing houses etc. that drive our member, provider, and client/partner operations.  The PM will build, drive, and execute product strategy while providing exemplary leadership, mentorship and guidance to their teams. This role will help shape and evolve the product function towards better processes, tooling, and execution as we aim to continuously improve our craft.  Build and manage Lantern’s Interoperability and data products serving both internal and external stakeholders.

Location: Remote | USA | Travel Required

 

Responsibilities:

  • Leadership: Build and mentor high performing agile teams driving best in class execution and delivery of high-quality products
  • Discovery: Perform deep discovery and user research with stakeholders, members, internal users, while considering legal, regulatory and competitive and market dynamics. Bring qualitative and quantitative insights to the table for discussion. 
  • Strategy: create and drive the member experience product strategy coupling the front-end user/member experience with a world class care team service experience. Collaborate and align strategy with relevant stakeholders including presenting to and working with senior leadership. 
  • Roadmap: create, align, and provide cross org visibility to TPA Data roadmaps. This role is both responsible and accountable for all work that happens around internal and external data exchanges. 
  • Alignment: create top down and bottoms-up alignment ensuring your direct, peers, teams, and senior leadership are providing the right level of guidance in accordance with RACI or similar. 
  • Experimentation: Set the bar for when and where to experiment. Bring a data-driven approach to building products but leverage your experience and product sense to deliver the right products on time and within budget. Perform rapid experimentation where needed, test manually, build stat sig experiments that prove and disprove our hypothesis  
  • Approach: Apply product led growth concepts, letting our users (internal/external) shape our Analyze existing products, make the tough calls, say no, and create pitches and actionable plans for implementing new features. Make smart decisions applying 1 vs. 2 way door framework  
  • Process: Refine and build process as needed to ship high quality products on time and in budget while ensuring visibility and alignment across the org Manage the product development process and timeline to ensure targets are met on time and in budget
    • Enrollment, Eligibility, Accumulators, and Benefits Validation:
    • Data and systems: we ingest multiple data sources – eligibility, claims, prior authorization feeds to drive our systems. Through our growth we have been scrappy to win business as the opportunity allowed. Going forward we need to set specific standards and rules for the future to reduce operational overhead and increase simplicity in our service offering. 
    • Internal tools and systems: we have a number of internal tools and systems that service different parts of the business for example identifying provider / facility targets, credentialing providers etc. These systems need to be refined and developed to increase the productivity of the owning business team D
    • Activations/insights: leverage key data and insights around Data exchanges like audit trail, error handling, monitoring, performance SLAs etc.
    • Health Plan and Partnership Integrations: Be an Advocate and Support the member experience in conjunction with relevant integrations through health plans and digital health partners 
    • Reporting: Create scalable, accurate, differentiated internal and external reporting 
      • Internal: Executive Dashboards/ KPI visualization
      • External: Client and Partner Reporting as a Product 

 

Requirements:

  • 5+ years’ experience in Product Management, Healthcare Data Managment or related fields
  • 5+ years in relevant specialty product area (TPA and X12 Data exchanges, technical services etc.) 
  • Healthcare or HealthTech experience a strong plus 
  • Bachelor’s degree required 
  • Experience with startup/growth phase company
    • Collaborating with both US and offshore teams
    • Experience with Agile Scrum Methodology 
  • Ability to travel up to 1-2x/quarter

 

 Benefits

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Short & Long Term Disability
  • Life Insurance
  • 401k with company match
  • Paid Time Off
  • Paid Parental Leave

 

Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

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