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QA Director

Vancouver, British Columbia, Canada

About Lantern

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com. 

About You:

  • You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins. 
  • INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
  • You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas. 
  • You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
  • Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear. 
  • You thrive in a Team Environment. Collaboration is key in innovation and creating change.

These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the best care, resources, and support they need to get back to life. 

 

If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.

Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.

 

Job Overview: 

As a Director, QA in our software development group, you will be accountable for the successful delivery of software and related platform services for Lantern. In this role, you will lead the QA team composed of QA & SDET personnel to ensure a timely and high-quality product & service delivery. You will work closely with various technology, product and business stakeholders and leadership to deliver software and IT services that meet user needs. The candidate will be an influential leader with a growth mindset and proven expertise in building enterprise scale web, mobile, data and integration solutions. You will be accountable for the delivery of the strategic software and systems in support of meeting product and business goals.

Our team enjoys new challenges and the potential of redefining what healthcare service management experience can be. For this position, it is essential to have sincere passion for delivery, excellent time management, and a fun attitude while working with some amazing people.

Location: Vancouver, British Columbia, Canada

Responsibilities:

  • Lead a team of QA engineers & SDETs to test and deploy web and mobile applications, 3rd party integrations in cloud native environment.
  • Provide technical guidance and mentorship to our QA teams, fostering their professional growth and development and contribute to building a high impact R&D Engineering team.
  • Partner with cross-functional teams to gather requirements, define project scope, and establish testing timelines.
  • Drive the implementation of best practices in software development, SDLC/STLC, testing strategies, and continuous integration/continuous deployment (CI/CD) pipelines.
  • Develop and scale automated and manual testing strategies for web, mobile, APIs, and internal tools.
  • Take ownership of project deliverables, ensuring they meet quality standards and are delivered on time and within budget.
  • Communicate effectively with stakeholders to provide project updates, address concerns, and gather feedback.
  • Be a champion of new technology and solve problems in novel ways, including AI tools.

Experience:

  • Bachelor’s degree in Computer Science, Engineering, or a related field; equivalent experience may be considered in lieu of a degree. A Master’s degree is a plus.
  • 10+ years of experience managing Quality Engineering or SDET teams.
  • 5+ years of experience collaborating with cross-functional stakeholders, end users, and senior leadership to align QA strategies with business and product goals.
  • Demonstrated expertise in defining, tracking, and optimizing quality metrics and test strategies across complex technology stacks.
  • 5+ years of experience developing and implementing test strategies for APIs, modern JavaScript framework–based web and mobile applications, relational databases, and 3rd-party integrations.
  • 5+ years of hands-on experience designing, building, and maintaining automation frameworks using tools such as Selenium, Cypress, Playwright, or Cucumber.
  • Strong experience managing bug tracking, test case management, and reporting tools (e.g., Jira, TestRail, or equivalent).
  • Proficient in CI/CD practices and tools such as Azure DevOps, GitHub Actions, or App Center.
  • Strong understanding of Agile/Scrum development processes and ability to embed QA practices within iterative delivery.
  • Experience working in or with U.S. healthcare organizations is preferred, particularly with HIPAA-aligned systems and workflows.
  • Excellent problem-solving and communication skills, with a proactive and strategic approach to quality leadership.

Strong Candidates Will:

  • Enjoy working in fast paced startup culture, make decisions, roll up their sleeves as needed
  • Have Healthcare experience, and understands the needs of business
  • Strong communication and influencing skills

Benefits:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Short & Long Term Disability
  • Life Insurance
  • 401k with Company Match
  • Paid Time Off
  • Paid Parental Leave

Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

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