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Member Advocate Representative

Remote, USA

About Lantern

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com. 

About You:

  • You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins. 
  • INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
  • You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas. 
  • You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
  • Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear. 
  • You thrive in a Team Environment. Collaboration is key in innovation and creating change.

These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the best care, resources, and support they need to get back to life. 

 

If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.

Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.

 

JOB OVERVIEW

At Lantern, we’re redefining how people experience specialty care. Our Member Advocate Representatives are the first voice members hear, guiding them through moments that can feel confusing and deeply personal.

We’re looking for someone who leads with empathy, communicates with confidence, and takes pride in helping others. You’ll connect directly (via cold call) with members (employees at our partner clients) to share the value of Lantern’s programs for surgery, cancer, and infusion care, encouraging them to take action and simplifying their care journey

This role is ideal for someone who’s goal-oriented and thrives in a fastpaced, purpose-driven environment.

Location: Remote

Preferred location: Dallas or New York

About you: 

  • You are energized by purpose and want your daily work to have a positive impact on people’s health and wellbeing.
  • You lead with empathy, listening first, understanding deeply, and responding thoughtfully.
  • You are an excellent communicator who can build trust over the phone and through digital channels.
  • You are detail-oriented, organized, and follow through on every commitment.
  • You are goal-driven and take pride in meeting and exceeding engagement and satisfaction targets.
  • You can stay grounded and compassionate in emotionally charged conversations, offering calm and clarity when members need it most
  • You love being part of a team that collaborates, learns, and celebrates success together.

Responsibilities:

  • Reach out to members (employees at partner organizations like American Airlines, Home Depot, and State Farm) to educate them on Lantern’s programs for surgery, cancer, and infusion care, helping them understand the value of their benefit.
  • Build trust and rapport through empathetic, confident, and supportive conversations that help members navigate next steps, understand their options, and make the most of Lantern’s support.
  • Identify barriers to engagement and proactively find ways to overcome them. • Collaborate with internal teams to ensure a seamless handoff and a consistent, high-quality member experience.
  • Meet and exceed key performance metrics around outreach, engagement, and member satisfaction.
  • Continuously share feedback from members to improve our communication and experience.

Success looks like:

  • Exceed targets on the number cases created or consultation completed
  • Meeting or exceeding member engagement and satisfaction goals.
  • Consistently delivering warm, helpful, and professional member experiences.
  • Building relationships that increase trust and utilization of Lantern’s programs.
  • Becoming a trusted advocate for members and a valued teammate within Lantern.
  • Demonstrating growth in communication, problem-solving, and goal attainment.

Qualifications:

Required:

  • 1+ year of experience in a customer-facing, outreach, or service role (e.g., Sales Development, patient advocacy, customer service, member engagement, healthcare navigation, or sales support).
  • Exceptional verbal and written communication skills.
  • Demonstrated empathy and professionalism when engaging with diverse audiences.
  • Organized and detail-oriented with strong time management and follow-up habits.
  • Goal-oriented with a proven track record of meeting or exceeding performance targets.
  • High emotional intelligence and active listening skills.

Preferred:

  • Experience in healthcare, benefits, or patient support roles.
  • Previous Sales Development Experience
  • Experience working in a fast-growing or mission-driven company.

Strong Candidates Will:

  • Lead every member conversation with empathy, clarity, and purpose.
  • Consistently meet and exceed outreach and engagement goals.
  • Proactively look for ways to boost member engagement and strengthen the overall experience.
  • Bring curiosity, positivity, and a solutions mindset to every challenge and collaboration.
  • Balance ambition with compassion, contributing to a supportive and high-performing culture.

 Benefits

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Short & Long Term Disability
  • Life Insurance
  • 401k with company match
  • Paid Time Off
  • Paid Parental Leave

 

Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

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