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Director of Clinical Operations

Remote, USA

About Lantern

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com. 

About You:

  • You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins. 
  • INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
  • You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas. 
  • You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
  • Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear. 
  • You thrive in a Team Environment. Collaboration is key in innovation and creating change.

These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the best care, resources, and support they need to get back to life. 

 

If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.

Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.

 

About the Role

We are seeking a strategic, mission-driven Director of Clinical Operations to lead and scale our remote care delivery programs. This role is pivotal in ensuring clinical excellence, operational efficiency, and regulatory compliance across our virtual health services. You will collaborate with cross-functional teams to design and implement care models that are patient-centered, data-informed, and scalable.

Key Responsibilities

  • Clinical Strategy & Leadership
    • Develop and execute clinical operations strategy aligned with organizational goals
    • Converts strategy and departmental goals into operational plans
    • Lead clinical teams including nurses, and allied health professionals in both  remote and in-office settings
    • Ensure high-quality, evidence-based care delivery across all virtual platforms
    • Create and consistently assess a workforce management approach that results in efficient and effective patient care
  • Operational Oversight
    • Oversee day-to-day and long term workforce management including clinical workflows, staffing models, and performance metrics
    • Implement systems for clinical documentation, scheduling, and patient engagement
    • Optimize telehealth tools and platforms for seamless care delivery
    • Influences department-level outcomes, team culture, and localized initiatives
    • People management, operational planning, stakeholder communication, project delivery
    • Leverages data from multiple sources to drive both daily operational choices and long-term strategic decisions grounded in rigorous analysis
  • Collaborates cross-functionally to meet team objectives.
  • Quality & Compliance
    • Monitor clinical outcomes and drive continuous improvement initiatives
    • Ensure compliance with federal, state, and accreditation standards (e.g., HIPAA, NCQA)
    • Lead audits, risk assessments, and corrective action plans
    • Proactively identify areas of opportunity to improve patient care and internal processes
  • Team Development & Culture
    • Recruit, onboard, and mentor clinical staff
    • Foster a culture of collaboration, accountability, and innovation
    • Promote professional development and clinical education
  • Cross-Functional Collaboration
    • Partner with Product, Engineering, and Customer Experience teams to enhance virtual care offerings
    • Collaborate with data analytics teams to evaluate clinical performance and patient satisfaction
    • Represent clinical operations in executive and board-level discussions

Required Qualifications

  • Advanced clinical degree (e.g., RN, NP, PA, MD, DO) required; MPH, MBA, or MHA preferred
  • 8+ years of experience in clinical operations, with at least 3 years in a telehealth or remote care setting
  • Proven leadership in scaling clinical programs and managing distributed teams
  • Deep understanding of healthcare regulations, quality frameworks, and digital health technologies
  • Demonstrated analytical mindset with the ability to interpret and synthesize data from multiple sources to inform strategic and operational business decisions.
  • Exceptional communication, organizational, and strategic thinking skills
  • Passion for health equity and expanding access to care

Preferred Qualifications

  • Experience with remote, medical, surgical, oncology or behavioral health care
  • Proficiency with EMRs, care coordination platforms, and AI

Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

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