Reporting to: VP of Product

Location: Onsite in Littleton or Boulder, CO

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About Emporia Energy

Mission, Vision and Values

Emporia was founded in 2018 with a clear purpose to revolutionize home energy, generate tangible customer savings, and accelerate the transition to a lower carbon future. We are striving to become the world's leading home energy management platform and build the largest virtual power plant.

• Customers First: We deliver exceptional service with empathy and responsiveness, building lasting trust in every interaction.
• Own the Outcome: We think like owners, taking responsibility for results and holding ourselves and each other accountable.
• Win Together: We succeed together through honesty, humility and humanity.
• Grit Gets it Done: We work hard, stay passionate, and persevere through challenges.
• Better Every Day: We challenge the status quo, take smart risks and aim to improve 1% every day.

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About the Role

Grid Services and Retail Energy are the two commercial layers that turn Emporia devices into recurring revenue. Grid Services earns by enrolling those devices in utility-managed programs — demand response, VPP capacity, and ancillary services. Retail Energy earns by supplying electricity to the homeowners Emporia serves, in markets where we can bundle hardware with the electricity that flows through it. Both sit on top of the same customer base and the same device fleet, and they compound when designed together.

We’re looking for a Senior Product Manager to own Emporia’s Grid Services and Retail Energy product portfolio: the utility programs, aggregator relationships, retail electricity plans, and hardware-plus-energy bundles that generate recurring revenue from Emporia’s enrolled fleet. You will operate as the CEO of this product area — wholly accountable for what we bring to market, why we bring it, and whether it succeeds commercially.

This is a senior-level role for a PM who has worked in or alongside the utility, energy, or retail electricity industry. You understand how demand response programs are structured, how ERCOT settlement works, and why the commercial layer of an energy platform is where the recurring revenue lives. You bring that domain fluency to a fast-moving product team.

This role owns the programs and commercial products that Emporia offers to utilities, to aggregators, and to homeowners in deregulated markets.

Retail electricity context: Emporia delivers retail electricity today through our partnership with Light Energy. You own the retail product portfolio end-to-end — rate plans, bundles, incentives, market expansion strategy, and the evolution of how Emporia structures the retail business over time, including any future move to bring REP/QSE/LSE capability in-house.

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What You’ll Own

Grid Services

• Grid services program roadmap. Define which utility programs and aggregator relationships Emporia pursues and in what sequence. Prioritize market entry based on program economics, device enrollment potential, and strategic fit with Emporia’s fleet composition.
• Aggregator and utility program enrollment. Own the strategy and execution for enrolling Emporia’s fleet into target programs — AVPP (Xcel), Efficiency Maine, PSEG Long Island DLRP, CT ESS, MassCPS, and additional aggregator and ISO/RTO programs as we expand.
• Capacity as a Service. Define the product offering for Emporia as a direct capacity provider to utilities, including MassCPS direct NEPOOL GIS registration and similar structures that move Emporia from participant to aggregator of record.
• Demand response products for the EVSE fleet. Define V1G managed charging today and the V2G roadmap. Own monetizing Emporia’s EV charger install base as a grid resource.
• Program-level product definition. Translate utility program requirements — dispatch protocols, performance thresholds, M&V standards, settlement rules — into precise product requirements that engineering and the other PMs can build against.
• Utility and B2B partner engagement. Work alongside Business Development to support partner programs from pilot to scale. Understand what utilities need from a VPP provider at a technical level and represent those needs accurately in the product roadmap.
• Homeowner enrollment and program UX. Own the product experience for program enrollment, event opt-in/opt-out flows, and post-event communication — the consumer-facing side of grid participation. Dispatch execution and device control are owned by the software PM; you define what the homeowner sees, signs up for, and understands.

Retail Energy

• Retail electricity plan design (via Light partnership). Design and iterate Emporia’s retail electricity plan portfolio in ERCOT — time-of-use, EV-optimized, solar buyback, and battery-arbitrage rate structures. Own the rate design and economic modeling through to launch with the Light Energy partner.
• Hardware-bundled electricity products. Design integrated offerings that combine Emporia hardware with electricity service — battery-included plans, EV charger bundles, solar-plus-storage plans — that create a unified value proposition across the hardware and energy layers.
• Grid services participation incentives in rate design. Integrate dispatch-rights incentives into retail rate plans — lower rates in exchange for VPP participation — aligning grid services revenue with customer electricity economics.
• Market expansion strategy. Evaluate expansion of Emporia’s retail electricity offering beyond ERCOT into other deregulated markets or via structured partnerships. Build the business case and define the go/no-go criteria.

General

• Sustaining product lifecycle. Own the full lifecycle of Grid Services and Retail Energy products — not just new launches. Documentation, competitive positioning, program updates, and end-of-life decisions for existing integrations and rate plans.
• Business case ownership. Evaluate market opportunity against total program cost, margin implications, and strategic trade-offs. Own go/no-go recommendations for new programs, markets, and rate structures.

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What You'll Bring

Required

• 5 years’ minimum product management experience, with a track record of owning product outcomes from definition through delivery.
• Direct experience in the utility, energy, or retail electricity industry. You understand how demand response programs are designed, procured, and measured. You know what ISO/RTO dispatch signals look like, why M&V methodology matters, and how REP operations work in a deregulated market.
• Working knowledge of at least one of: (a) utility program procurement and VPP delivery, or (b) retail electricity market structure and rate design. Ideally both. If one, you can credibly come up to speed on the other quickly.
• Commercial product instincts. You can design rate plans, evaluate the economics of a program offering, and assess whether a proposed product design is commercially viable. You understand that the commercial structure matters as much as the technical one.
• Ability to lead through influence. You don’t own an engineering team. You earn followership by building conviction around the right direction — and you’re energized by that kind of leadership challenge.
• AI-native working style. You use AI tools to accelerate market analysis, regulatory research, rate design modeling, and program economics. You operate with the leverage of a much larger team.

Strongly Preferred

• Experience with residential demand response, battery storage dispatch, EV managed charging programs, or Virtual Power Plant enrollment.
• Familiarity with ERCOT settlement, REP/QSE/LSE operations, or retail electricity rate design in a deregulated market.
• Experience navigating utility program procurement, ISO/RTO tariffs, or direct capacity contracting with utilities.
• Exposure to hardware-bundled energy products — solar-plus-storage plans, EV charging plans, or dispatch-rights incentive structures embedded in rate design.
• Familiarity with OpenADR 2.0, IEEE 2030.5, or similar program communication standards — enough to speak fluently to platform and engineering teams about what programs require.

How We Work

The product team operates on a Define-Negotiate-Engage model. You define the requirements and business case. You negotiate scope, approach, and timeline with engineering, the other PMs, Business Development, and marketing until there is a shared commitment. You then stay closely engaged through delivery — available for trade-off decisions and course corrections — while the delivery teams own execution.

We use a DRI (Directly Responsible Individual) model. One name is attached to every significant initiative, open decision, and deliverable. If you’re the DRI, you own the unblocking — there is no “we’re waiting on another team.”

The execution layer at Emporia is changing. AI tools are accelerating engineering throughput and compressing the research and modeling cycles that define program economics and rate design. The PM who thrives here is the one who can define goals with enough precision that AI-enabled teams can execute against them reliably — and who uses AI directly to cover the analytical surface area of a much larger team.

How We Measure Success

You define success criteria for your product area upfront and are accountable for delivering against them. For this role, success is measured across four dimensions:

• Grid services revenue: Program enrollment targets are met. New utility programs are won and launched. Grid services revenue is growing against plan and reflects the economic model in the business case.
• Retail electricity revenue: Retail plans are live, enrolling customers, and growing recurring revenue. Hardware-electricity bundle attach rates reflect a working commercial funnel.
• Partner confidence: Utility partners and retail electricity partners view Emporia as a credible, technically capable counterparty. Partner satisfaction and renewal rates reflect that confidence.
• Program-platform alignment: Program requirements and rate plan structures are cleanly reflected in the orchestration platform capabilities. The handoff to the other PMs is tight, and programs launch without platform gaps.

Why This Role

The energy transition is real and accelerating. Residential storage, managed EV charging, and distributed solar are creating grid assets at a scale utilities could not have deployed themselves. The VPP is how those assets become reliable infrastructure — and retail electricity is how Emporia captures the ongoing customer relationship that turns a device purchase into a recurring revenue business. This role owns both.

If you have the domain depth to engage utilities as a credible technical partner, the commercial instinct to design rate plans and program bundles that homeowners actually choose, and the definition discipline that turns complex program requirements into delivered products — this is the role for you.

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What We Offer

💰 Compensation:  The expected base salary range is $140,000 - $190,000, plus stock options. The offered salary will depend on numerous factors, including but not limited to work experience, skills, and internal equity considerations. The base salary does not include benefits or other incentives.

🏥 Benefits: medical/dental/vision insurance, 401(k), employee stock option program, paid holidays plus unlimited PTO, discounts on Emporia products and partner offerings.

📈 Career Growth: Be part of a fast-growing company at the forefront of home energy innovation.

Emporia Energy is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, ancestry, national origin, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, service in the military, or any other characteristic protected by applicable federal, state or local laws. We will make reasonable accommodations for any qualified applicant with a disability, provided that the individual is otherwise qualified to safely perform the essential functions of the job with or without accommodation and that the accommodation would not impose an undue hardship on the operation of our business. Please let us know if you believe you require reasonable accommodation, or if you would like assistance to complete an application or to participate in an interview at the company.

New employees will be required to successfully complete a background check.

Any communication to applicants relating to the Emporia Energy hiring process will only come from email addresses with the domains emporiaenergy.com or no-reply@us.greenhouse-mail.io. If in the course of the application or hiring process with Emporia Energy you are contacted through another domain, are requested to provide banking or other sensitive information, or you note any other suspicious activity, please contact cybersecurity@emporiaenergy.com.