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Inside Sales Representative

Alpharetta, Georgia, United States
WHO WE ARE:

Empower Brands was founded in 2022 as a product of the integration of Lynx Franchising and Outdoor Living Brands. Empower encompasses ten industry-leading brands across commercial and residential services: JAN-PRO, FRSTeam, Archadeck Outdoor Living, Outdoor Lighting Perspectives (OLP), Conserva Irrigation, Koala Insulation, Wallaby Windows, Superior Fence and Rail, Bumble Roofing and Canopy Lawn Care. Empower is dedicated to providing its customers with the highest quality products and services in the commercial and home services industry while simultaneously delivering its franchise owners committed personal support, tools and empowerment to pursue their own success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with an excellent track record investing in successful, growth-focused franchise businesses. For more about Empower Brands, visit the company’s new website at EmpowerFranchising.com.
 
Position Summary:
The Outbound Inside Sales Representative will play a key role in our sales and marketing efforts by reaching out to potential clients, generating interest, and scheduling appointments for our sales team. The ideal candidate will be persuasive, organized, and able to handle rejection while maintaining a positive attitude.
 
Essential Duties and Responsibilities:

  • Outbound Calling: Make a high volume of outbound calls to potential clients or leads to schedule appointments for the sales team. (Averaging 75-100 calls per day) 
  • Lead Qualification: Engage with prospects to assess their needs and determine if they qualify for the appointment.
  • Script Adherence: Follow provided scripts and guidelines to ensure consistent messaging and effective communication.
  • Data Entry: Accurately record call details, appointment information, and other relevant data into the CRM system.
  • Follow-Up: Conduct follow-up calls as needed to confirm appointments, address any questions, and maintain engagement.
  • Performance Metrics: Meet or exceed daily, weekly, and monthly call and appointment-setting goals.
  • Customer Service: Provide a positive and professional experience for each prospect, handling objections and inquiries with tact and efficiency.
  • Collaboration: Work closely with the sales team to ensure smooth handoff of scheduled appointments and provide feedback on lead quality and outreach strategies.
Minimum Qualifications (Knowledge, Skills, And Abilities):

  • Experience: Previous experience in an outbound call center, high volume inside sales, or telemarketing role is preferred, but not required. Experience in appointment setting or sales is a plus.
  • Skills: Excellent verbal communication and interpersonal skills. Ability to engage and persuade potential clients effectively.
  • Resilience: Strong ability to handle rejection and remain motivated in a high-volume calling environment.
  • Organization: Effective time management and organizational skills, with attention to detail.
  • Technical Proficiency: Comfortable using CRM software and other call center tools. Basic computer skills, including proficiency in MS Office Suite.
  • Education: High school diploma or equivalent; associates or bachelors degree is a plus.
 
Note: 

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.  

Empower Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Empower Brands makes hiring decisions based solely on qualifications, merit, and business needs at the time. 

 

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