Account Manager, East

Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. As the most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility serving the functional medicine markets, we are proud to be recognized as one of Houston’s fastest-growing private companies and ranked #116 in Healthcare & Medical on the Inc. 5000 List for 2025.

Our strength lies in four core values—People, Quality, Service, and Innovation. Guided by these principles, we deliver a uniquely integrated approach to healthcare through vertical supply chain integration, advanced technology, and a relentless pursuit of excellence. From manufacturing to distribution to quality control, our teams work collaboratively to push boundaries, improve patient outcomes, and redefine medication accessibility.

At Empower, joining our team means more than starting a new job, it means becoming part of a mission to transform healthcare. We empower our employees to innovate, grow, and make a meaningful impact every day. Here, your ideas are valued, your growth is supported, and your contributions are celebrated.

If you thrive in a fast-paced, transformative environment where innovation meets purpose, Empower Pharmacy is the place for you. Let’s revolutionize healthcare together.

Position Summary:

The Account Manager, East drives revenue retention and expansion across a defined portfolio of provider accounts, directly impacting Empower’s commercial performance, customer loyalty, and patient access to specialized therapies. This role owns end-to-end account strategy, relationship management, and performance against revenue baselines within a dynamic, highly regulated 503A/503B compounding environment. Leveraging AI as a force multiplier, the role enhances speed, scale, insight generation, and decision-making across account planning, risk identification, and opportunity execution. Operating within a hyper-growth context, the Account Manager partners cross-functionally to remove barriers to service excellence while elevating provider experience. Success requires P80–P90 talent characterized by strategic thinking, disciplined execution, proactive ownership, and strong learning agility to navigate evolving products, regulations, and customer expectations while consistently delivering measurable business outcomes.

Responsibilities:

Account Ownership

• Portfolio Ownership: Own a defined portfolio of active, revenue-generating provider accounts within an assigned territory, serving as the primary relationship owner accountable for service quality, clinical coordination, and account strategy. Leverage AI-enabled insights to prioritize engagement, personalize interactions, and proactively manage account performance.
• Relationship Management: Build and maintain strong, trust-based relationships with physicians, practice managers, and key decision-makers through structured engagement cadences. Utilize AI tools to analyze communication patterns and engagement effectiveness.
• Customer Understanding: Develop a deep understanding of each account’s clinical focus, patient population, and business priorities to deliver tailored solutions and strengthen long-term partnerships.

Revenue Growth and Retention

• Growth Strategy: Develop and execute strategic retention and expansion plans to protect baseline revenue while identifying opportunities to increase utilization and prescription volume.
• Performance Monitoring: Monitor account health against defined revenue baselines using data-driven dashboards and forecasting tools to identify risks and opportunities early.
• Corrective Action: Identify accounts trending below expectations and implement structured corrective action plans to drive measurable recovery outcomes.

Cross-Functional Collaboration

• Issue Resolution: Partner with Customer Experience, Medical Affairs, Operations, Pharmacy, Compliance, and Customer Support teams to resolve service issues impacting account performance.
• Escalation Management: Proactively escalate high-risk accounts or significant service concerns with clear, data-supported insights to support decision-making.
• Operational Alignment: Collaborate cross-functionally to align operational execution with account needs and improve overall provider experience.

Data and Systems Management

• CRM Discipline: Maintain complete, accurate, and timely records in Salesforce, including account details, communication logs, opportunities, and escalation documentation.
• Reporting Insights: Track territory performance metrics, utilization trends, and service levels, contributing to reporting on retention risks and growth opportunities.
• Market Awareness: Stay current on product offerings, industry regulations, and market dynamics to inform account strategies and engagement.

Knowledge and Skills:

• Strong proficiency in CRM platforms such as Salesforce, with the ability to leverage tools for data management, forecasting, and performance optimization.
• Advanced relationship management and consultative communication skills.
• Strong analytical capability to interpret performance metrics and identify trends.
• Cross-functional collaboration expertise with the ability to navigate complex environments.

Experience and Qualifications:

• 3–5 years of experience in pharmaceutical sales, account management, healthcare territory management, or a comparable customer-facing healthcare role.
• Experience or exposure to compounding pharmacy, specialty pharmacy, HRT, GLP-1 therapeutics, or related areas required.
• Demonstrated track record of managing accounts with accountability for retention and revenue growth.
• Strong clinical fluency to engage with healthcare providers on formulary and compliance considerations.
• Bachelor’s degree in Business, Healthcare Administration, Life Sciences, Marketing, or a related field preferred.

Key Competencies:

• Customer Focus: Builds trust through customer-centric solutions
• Strategic AI: Guides responsible AI adoption and adaptation
• Optimizes Work Processes: Drives efficiency with continuous improvement
• Collaborates: Partners effectively to achieve shared goals
• Resourcefulness: Secures and deploys resources efficiently
• Manages Complexity: Simplifies and solves complex challenges
• Ensures Accountability: Delivers on commitments with integrity
• Situational Adaptability: Adjusts approach to shifting conditions
• Communicates Effectively: Tailors messages to diverse audiences

Values:

• People: Empowering people defines who we are
• Quality: Excellence in every product, every time
• Service: Serving others is our highest purpose
• Innovation: Advancing care through technology and discovery

Employee Benefits, Health and Wellness:

We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/

Physical Requirements:

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.