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Staff DevOps & Site Reliability Engineer

US Remote

Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. As the most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility serving the functional medicine markets, we are proud to be recognized as one of Houston’s fastest-growing private companies and ranked #116 in Healthcare & Medical on the Inc. 5000 List for 2025.

Our strength lies in four core values—People, Quality, Service, and Innovation. Guided by these principles, we deliver a uniquely integrated approach to healthcare through vertical supply chain integration, advanced technology, and a relentless pursuit of excellence. From manufacturing to distribution to quality control, our teams work collaboratively to push boundaries, improve patient outcomes, and redefine medication accessibility.

At Empower, joining our team means more than starting a new job, it means becoming part of a mission to transform healthcare. We empower our employees to innovate, grow, and make a meaningful impact every day. Here, your ideas are valued, your growth is supported, and your contributions are celebrated.

If you thrive in a fast-paced, transformative environment where innovation meets purpose, Empower Pharmacy is the place for you. Let’s revolutionize healthcare together.

Position Summary:

The Staff DevOps & Site Reliability Engineer drives enterprise infrastructure reliability, scalability, and security across hybrid and multi-cloud environments, directly impacting system uptime, product quality, and operational efficiency. This role owns architecture, automation, and SRE practices spanning Azure, AWS, and on-prem platforms, ensuring resilient, compliant systems in Empower’s highly regulated 503A/503B environment. Leveraging AI as a force multiplier, the role accelerates deployment speed, enhances observability, improves decision-making, and enables predictive operations at scale. As a senior individual contributor, this position influences infrastructure strategy, standards, and modernization initiatives while maintaining hands-on execution rigor. Success requires exceptional strategic thinking, deep technical expertise, and continuous learning agility to drive innovation, optimize performance, and uphold reliability in a hyper-growth, compliance-driven organization.

Responsibilities:

Infrastructure Engineering

  • Cloud Architecture: Design and operate scalable hybrid and multi-cloud infrastructure across Azure, AWS, and on-prem environments, ensuring high availability, resilience, and cost efficiency while leveraging AI-driven insights to optimize system performance, resource allocation, and architectural decisions.
  • Platform Automation: Build and maintain Infrastructure as Code frameworks using Terraform, Bicep, or similar tools, enabling consistent, auditable deployments while integrating AI-assisted automation to accelerate provisioning, reduce errors, and enhance infrastructure lifecycle management.
  • Network Design: Engineer secure, high-performance networking solutions including hybrid connectivity, segmentation, VPNs, and zero trust architectures, using AI-enhanced analytics to proactively detect vulnerabilities, optimize traffic flows, and ensure secure, compliant communication.

Site Reliability Engineering

  • Reliability Engineering: Establish and evolve SRE practices including SLIs, SLOs, and error budgets, leveraging AI-driven observability platforms to improve system reliability, automate incident detection, and enable proactive remediation.
  • Incident Management: Lead incident response, root cause analysis, and post-incident improvements, applying AI-powered anomaly detection and predictive analytics to reduce mean time to resolution, prevent recurrence, and strengthen operational resilience.
  • Capacity Planning: Drive intelligent capacity forecasting and performance optimization using AI models, ensuring infrastructure scales efficiently with demand while maintaining cost discipline, system reliability, and alignment with business growth objectives.

AI and Automation Enablement

  • AIOps Integration: Design and implement AI-driven operational capabilities, including predictive monitoring, anomaly detection, and automated remediation, transforming traditional operations into intelligent, self-healing systems.
  • Data Infrastructure: Build AI-ready infrastructure platforms that support advanced analytics, automation pipelines, and enterprise AI workloads, ensuring secure, scalable environments that enable innovation while maintaining regulatory compliance.
  • Decision Intelligence: Leverage AI and data-driven insights to inform infrastructure strategy, optimize performance, and enhance operational decision-making.

Knowledge and Skills:

  • Deep expertise in Azure and AWS architecture, hybrid cloud design, and infrastructure automation using Terraform, Bicep, or similar tools.
  • Strong proficiency in Site Reliability Engineering practices, including observability, incident management, and AI-driven monitoring and automation platforms.
  • Advanced knowledge of identity systems including Active Directory and Entra ID, with experience implementing secure access controls and zero trust architectures.
  • Experience with AIOps, including predictive analytics, anomaly detection, capacity forecasting, and automated remediation within infrastructure and DevOps ecosystems.

Experience and Qualifications:

  • Bachelor’s degree in Information Systems, Computer Science, Engineering, or related field required; master’s degree preferred.
  • 8–10 years of hands-on experience in infrastructure engineering, DevOps, or Site Reliability Engineering roles.
  • Proven experience designing, implementing, and operating hybrid infrastructure solutions across on-premises and cloud environments.
  • Hands-on experience designing and operating solutions across both Microsoft Azure and AWS in production environments.
  • Strong hands-on expertise in Microsoft Active Directory, Hybrid AD, Microsoft Entra ID, and Group Policy.
  • Experience working in regulated environments with knowledge of HIPAA, SOC 2 Type II, and/or HITRUST compliance requirements.
  • Experience operating infrastructure remotely using secure access methods, including VDI, bastion hosts, or privileged access workstations.
  • Strong problem-solving, documentation, and communication skills, with the ability to influence technical direction and drive engineering best practices across teams.
  • Preferred certifications include Azure Solutions Architect Expert, AWS Solutions Architect, Azure Administrator, AWS SysOps Administrator, Azure DevOps Engineer Expert, AWS DevOps Engineer Professional, HashiCorp Terraform Associate, CISSP, CISM, Microsoft Identity and Access Administrator, or Azure Security Engineer.

Key Competencies:

  • Customer Focus: Builds trust through customer-centric solutions
  • Strategic AI: Guides responsible AI adoption and adaptation
  • Optimizes Work Processes: Drives efficiency with continuous improvement
  • Collaborates: Partners effectively to achieve shared goals
  • Resourcefulness: Secures and deploys resources efficiently
  • Manages Complexity: Simplifies and solves complex challenges
  • Ensures Accountability: Delivers on commitments with integrity
  • Situational Adaptability: Adjusts approach to shifting conditions
  • Communicates Effectively: Tailors messages to diverse audiences

Values:

  • People: Empowering people defines who we are
  • Quality: Excellence in every product, every time
  • Service: Serving others is our highest purpose
  • Innovation: Advancing care through technology and discovery

Employee Benefits, Health and Wellness:

We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/

Physical Requirements:

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

 

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