Senior Project Manager
We’re a high-growth software company with a big mission: empowering K-12 district teams to do more with less.
At LINQ, we get K12. That’s why we help districts transform K-12 school operations with best-in-class, cloud-based software solutions built to help districts return more resources to classrooms. Integrating finance, HR, nutrition management, and payments into a single, secure platform, LINQ reduces administrative burden. LINQ is trusted by 30% of school districts across the U.S. to help them operate more efficiently and serve over 1 billion meals to 17 million students annually, process payroll for 364,000 educators, administrators, and staff, and engage with millions of families through the free LINQ Connect app.
Our team? They’re talented, committed, and fiercely loyal problem-solvers. At LINQ, you’ll find challenging and meaningful work, a team that respects and uplifts one another, and a commitment to constant improvement. Our customers love us because we’re attentive, patient, communicative, and solutions focused. They know they can count on us to not only anticipate their needs but to deliver the right answer every time.
About The Team:
LINQ’s Customer Experience department is the heart and soul of our commitment to supporting k12 schools and districts. We’re not just here to answer questions, we’re here to build trust, solve problems, and ensure every customer feels empowered to succeed with our solutions. From onboarding, and training, to troubleshooting and beyond were the guides to help administrators and educators navigate their daily challenges.
About The Role:
The State Nutrition Project Manager (PM) is a very key role responsible for managing all aspects of designated customer accounts in the areas of project and service delivery, under the direction of the Director of Professional Services. The PM works collaboratively with internal and client-facing technical and management staff. The PM drives the projects to ensure the timely delivery of quality software products, services, and documentation to our customers. The PM should have excellent organization, written, and communication skills, excellent client-facing experience, should be comfortable working independently, as well as part of a team, and is capable of successfully handling multiple concurrent assignments with a high degree of emotional intelligence.
What You’ll Be Doing:
- Ensure software and service delivery are within budget and on schedule, while achieving a high degree of customer satisfaction.
- Demonstrate leadership skills while mentoring/coaching Jr & Mid-level PMs.
- Works closely with Business Analysts on shared assigned client projects to ensure competition of deliverables. Consults with Sales, Engineering Quality Assurance, Product Management, and Client throughout the project lifecycle.
- Communicate with clarity and confidence with both internal and external customers to guide desired outcomes.
- Provide transparent communications about project status and health to Management and Senior Leadership.
- Prioritize work efforts based on contractual obligations and timeframes, organizational strategic plans, and resource availability.
- Serve as an advisor and offer continuous guidance in the area of project execution, client relationship management, schedule management, budget management, resource management, and risk management.
- Provide project management coordination and controls consistent with project and operational needs.
- Manage projects with a "light" PMI approach.
- Determine, as needed, new project management processes, templates, and tools to assist in continued process improvement and efficiencies.
- Evaluate regulatory changes that may impact implemented software modules, existing customers, and the opportunity to expand our customer base.
- Continuous development of leadership skills
- Develop and cultivate relationships with key client contacts.
- Manage large customer implementations in parallel with managing smaller customer accounts.
- Develops project Plans consistent with Client Contract.
- Assures client invoicing consistent with Client Contract.
- Participate in the identification of sales opportunities and the management of change requests and enhancements by account.
- Assist BA, as needed with the requirements gathering, conduct Joint Application Design (JAD) sessions and facilitate/organize training for clients, as needed.
- Travel within the USA may be required (few trips maximum per year).
- Create documentation as needed to ensure smooth project execution and client readiness.
- Perform other duties as assigned.
What We Are Looking For:
- Bachelor's degree (B.A.) in appropriate field of study or equivalent work experience
- 8+ years of work experience managing software implementations ranging from small to enterprise size projects
- Effectively applying and teaching generally accepted PMI or equivalent best practices
- Proven to be highly motivated, self-directed individual with the ability to quickly learn the applications and execute with confidence within a fast-paced environment with little supervisory oversight.
- Be results focused and effectively prioritize, determine when it’s needed to dive deep into a process or capability
- Excellent customer-service/people skills
What will Make You Stand Out:
- PMI/Agile Certifications a plus
- State Government Project experience a plus
The Tech:
- Proficient with MS Suite of Products, SharePoint, Smartsheet, MS Project, JIRA
- Slack
Travel Requirements:
- Less than 10%
🌎Flex Your Workspace: Work remote from one of our eligible states across the US, or if you’re near Austin three days in office a week!
💰Planning Your Future: Our 401(k) plan comes with a 4% employer match on total earnings (not just your base salary).
💸Performance Pays Off: Whether it’s a company bonus or target sales commission, your hard work doesn’t go unnoticed.
🌴Vacation Your Way: Our flexible Open Paid Time Off Plan lets you take the time you need, when you need it.
👶Paid Parental Leave: Take the time you need to welcome your new addition – We’ve got you covered!
🎉Ten Paid Corporate Holidays: Enjoy a little extra downtime to relax and recharge with the ten paid holidays each year.
❤️Giving Back: Feel good while doing good – 16 paid volunteer hours to support the causes that matter most to you. #LINQCares
🏥Benefits That Have Your Back (And Teeth, Too!): Rock-solid medical, dental and vision coverage. Pick your vibe: a low deductible PPO and pair with an FSA or a HDHP with a sweet HSA – with contributions from LINQ. Dental perks that even cover braces for the kiddos.
💪Wellness Perks: Employer-paid Short-Term Disability, Long Term Disability, Basic Life, and AD&D insurance. Gym reimbursements and tons of extra savings on travel assistance, employee assistance, and even pet insurance options.
📚Grow With Us: Invest in yourself with professional development opportunities to keep leveling up your skills.
🎁Rewards For Referrals: Got an amazing candidate in your network? Send them our way and earn a referral bonus when they join the team!
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