Senior Manager, Consulting Services - ERP
We’re a high-growth software company with a big mission: empowering K-12 district teams to do more with less.
At LINQ, we get K12. That’s why we help districts transform K-12 school operations with best-in-class, cloud-based software solutions built to help districts return more resources to classrooms. Integrating finance, HR, nutrition management, and payments into a single, secure platform, LINQ reduces administrative burden. LINQ is trusted by 30% of school districts across the U.S. to help them operate more efficiently and serve over 1 billion meals to 17 million students annually, process payroll for 364,000 educators, administrators, and staff, and engage with millions of families through the free LINQ Connect app.
Our team? They’re talented, committed, and fiercely loyal problem-solvers. At LINQ, you’ll find challenging and meaningful work, a team that respects and uplifts one another, and a commitment to constant improvement. Our customers love us because we’re attentive, patient, communicative, and solutions focused. They know they can count on us to not only anticipate their needs but to deliver the right answer every time.
About the Team:
LINQ’s Customer Experience department is the heart and soul of our commitment to supporting k12 schools and districts. We’re not just here to answer questions, we’re here to build trust, solve problems, and ensure every customer feels empowered to succeed with our solutions. From onboarding, and training, to troubleshooting and beyond were the guides to help administrators and educators navigate their daily challenges.
About The Role:
Picture this: You're stepping into a leadership role where your strategic thinking transforms how an entire team delivers complex ERP solutions—solutions that school districts across the country rely on to operate effectively. As the Senior Manager of ERP Consulting, your canvas isn’t just implementation; it’s people, processes, and impactful relationships. This is not a typical "behind-the-scenes" manager role—you’re the connective tissue, the bridge-builder, the proactive strategist who thrives on direct client interactions and detailed, collaborative discussions with our Development and Technical Services teams.
We’re searching for someone who genuinely enjoys complexity—someone who feels energized by unraveling thorny financial puzzles, deeply analyzing intricate data flows, and crafting solutions that genuinely make life easier for your clients and team alike. You don't need to be a CPA, but you do need the intellectual agility and confidence to dive headfirst into the details without feeling overwhelmed.
Your role is non-billable, but highly visible. You’ll spend your days closely collaborating with our Director of Technical Services, pinpointing opportunities to improve data migrations, streamline service design, and elevate the skills of your consultants. Success in this role means your strategic leadership directly enhances client outcomes, refines how our teams operate, and ultimately shapes how school districts experience LINQ’s ERP software.
Primary Objectives:
This isn’t a corporate job without vague goals. I (Director of PS) want a partner to accomplish the following objectives in Year 1. You will have my support and the support of the Chief Client Officer to accomplish these goals.
- Strategically Assess the Current State:
Quickly understand the existing ERP Consulting practice—leveraging team insights, client interactions, and data analysis—to identify immediate opportunities for improving our service delivery and overall client experience.
- Develop a Clear Vision and Actionable Roadmap:
Create a comprehensive customer journey map and strategic roadmap that pinpoints specific investments needed in people, tools, and processes to elevate our consulting practice to a world-class standard.
- Drive Tangible Operational Improvements:
Actively streamline and refine service delivery, eliminating unnecessary processes and bureaucracy, while rapidly solving targeted, high-impact issues that improve team efficiency, customer satisfaction, and project profitability.
- Empower and Develop a High-Performing Team:
Provide your team with strong leadership, coaching, and strategic support—equipping them with clear methodologies, artifacts, and best practices to consistently deliver exceptional outcomes.
- Lay the Foundation for Long-Term Success:
Position the ERP Consulting team to sustainably scale and continuously improve, enabling strategic investments in talent and product innovation that position LINQ to dominate the K-12 ERP market.
What You’ll Be Doing:
Rather than a generic list of objectives – let me tell you what I (Director of PS) want to accomplish with you.
- 30 Days In:
You’ll immerse yourself deeply in understanding our ERP Consulting practice—examining our existing service design, engaging strategically with key clients, and connecting personally with each member of your team. Using data-driven insights, you'll validate early hypotheses and produce a clear, actionable Customer Journey Map, serving as your strategic blueprint for immediate and future improvements.
- 90 Days In:
You'll have identified critical gaps, inefficiencies, and under-leveraged opportunities in our team’s talent, tools, and processes. Leveraging your earlier research and client interactions, you’ll help craft a compelling investment model—one that clearly articulates the resources and strategic changes required to elevate our consulting practice to world-class standards.
- 180 Days In:
By now, you’ve targeted and substantially improved several key areas that previously hindered performance or efficiency. You’ve streamlined aspects of our service design, removed unnecessary bureaucracy, and developed meaningful artifacts and processes that directly empower your team and positively impact our customers. You’ve taken measurable, tactical actions to solve immediate, high-impact challenges, enhancing employee satisfaction, improving client outcomes, and strengthening project financial health.
- 365 Days In:
After a year, you’ll have transformed a talented team—who previously operated without sufficient strategic support—into an elite unit equipped with exceptional tools, clear processes, and a streamlined service design. Your role as the strategic, non-billable catalyst will have been instrumental in creating a sustainable framework for ongoing improvement. This solid foundation will position LINQ to invest further into product innovation and ultimately dominate the K-12 ERP market.
What We Are Looking For:
- Experienced Leader:
At least 5-7 years successfully leading ERP implementation teams—ideally within SaaS, EdTech, or similarly complex environments—demonstrating proven success in coaching, mentoring, and team development.
- Strategic Communicator:
Exceptional interpersonal skills with demonstrated ability to build trust and credibility with clients, technical teams, and executive stakeholders. Comfortable in direct customer interactions and leading strategic internal discussions.
- Complexity & Detail-Oriented Mindset:
Proven comfort and proficiency working with detailed processes, complex financial data, sophisticated data migrations, and feature-rich software platforms without becoming overwhelmed.
- Proactive Problem Solver:
Innate curiosity, intellectual agility, and a natural inclination to uncover root causes and implement effective, pragmatic solutions rather than merely managing symptoms.
- Collaborative Change Agent:
Demonstrated ability to effectively partner cross-functionally—particularly with Technical Services and Development teams—to streamline processes, resolve bottlenecks, and drive continual improvement in service design and project execution. - Results-Focused Business Acumen:
A strategic thinker with a strong understanding of how operational excellence, efficiency, and client satisfaction directly translate into long-term business success.
What will Make You Stand Out:
- K-12 ERP Experience:
Direct experience implementing or managing ERP projects in the K-12 education sector, understanding firsthand the unique operational and financial challenges schools face.
- Service Design Expertise:
Proven background in defining, improving, and scaling service design processes or customer journey mapping within a complex SaaS or consulting environment.
- Financial Systems & Data Migration Mastery:
Deep hands-on experience or specialized knowledge managing complex financial systems, integrations, or data migration processes—particularly within ERP environments.
- Cross-Functional Leadership Track Record:
Demonstrated success partnering closely with technical, product, or engineering teams to solve strategic problems, enhance collaboration, and drive alignment on complex projects.
- High Emotional Intelligence:
An exceptional ability to navigate nuanced interpersonal dynamics, read organizational cues, and influence stakeholders at all levels to support change management and strategic improvements. - Passion for Educational Impact:
A genuine interest and belief in the transformative impact of technology on public education, driven by a passion for improving operational outcomes for schools and communities.
The Tech:
- LINQ ERP Platform (comprehensive and feature-rich ERP solution for K-12 districts)
- Financial Systems and Accounting Software (General Ledger, Accounts Payable, Budgeting)
- Complex Data Migration Tools and Techniques (SQL, ETL processes, data validation tools)
- Business Intelligence & Analytics Tools (Sigma, Power BI, Tableau, or similar)
- Project Management & Collaboration Software (Rocketlane, Smartsheet, Jira, or similar PSA/PM tools)
- Cloud Platforms & Infrastructure (Azure, AWS)
- Advanced Excel & Data Analysis Skills
Travel Requirements:
- Less than 50%: Much of your team will travel to clients. From time to time, you will to support major kick-off or strategic partners. The majority of your time will be spent in office (virtually or in-person) supporting the team and serving as their leader.
🌎Flex Your Workspace: Work remote from one of our eligible states across the US, or if you’re near Austin three days in office a week!
💰Planning Your Future: Our 401(k) plan comes with a 4% employer match on total earnings (not just your base salary).
💸Performance Pays Off: Whether it’s a company bonus or target sales commission, your hard work doesn’t go unnoticed.
🌴Vacation Your Way: Our flexible Open Paid Time Off Plan lets you take the time you need, when you need it.
👶Paid Parental Leave: Take the time you need to welcome your new addition – We’ve got you covered!
🎉Ten Paid Corporate Holidays: Enjoy a little extra downtime to relax and recharge with the ten paid holidays each year.
❤️Giving Back: Feel good while doing good – 16 paid volunteer hours to support the causes that matter most to you. #LINQCares
🏥Benefits That Have Your Back (And Teeth, Too!): Rock-solid medical, dental and vision coverage. Pick your vibe: a low deductible PPO and pair with an FSA or a HDHP with a sweet HSA – with contributions from LINQ. Dental perks that even cover braces for the kiddos.
💪Wellness Perks: Employer-paid Short-Term Disability, Long Term Disability, Basic Life, and AD&D insurance. Gym reimbursements and tons of extra savings on travel assistance, employee assistance, and even pet insurance options.
📚Grow With Us: Invest in yourself with professional development opportunities to keep leveling up your skills.
🎁Rewards For Referrals: Got an amazing candidate in your network? Send them our way and earn a referral bonus when they join the team!
As a federal contractor and equal employment opportunity employer, LINQ adheres to all applicable laws and regulations regarding employment practices, ensuring that all qualified individuals receive consideration for employment
based on their qualifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local law.
To learn more about your rights and protections under federal law, please refer to the EEOC Equal Employment Opportunity Poster at the following link: https://www.eeoc.gov/poster
If you’d like to view a copy of the company’s state or federally required affirmative action plans or policy statement, please email HRHelp@linq.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact HRHelp@linq.com. This email address is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not use this email to inquire about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as solicitation, following up on an application or non-disability related technical issues, will not receive a response.
To learn more about your rights and protections under federal law, please refer to the EEOC Equal Employment Opportunity Poster at the following link:
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