Back to jobs
tags.new

Jr. Salesforce Administrator

Remote; San Francisco Bay Area; Sacramento, CA

Emtrain is a mission-driven workplace intelligence company, dedicated to making healthy, respectful workplaces the norm. We help organizations build high-performing cultures through our innovative eLearning and Analytics solution, which utilizes data, training, and analytics. We work with culture-forward companies like Workday, Cisco, Genentech, Yelp, Glassdoor, and Indeed, and are proud to be a woman-owned, women-led, flexible work organization with offices in San Francisco, Sacramento, and remote employees across the US. As our company grows, we are looking for sharp, talented people to join our Salesforce Operations team, which plays a central role in maintaining accuracy, accountability, and efficiency as we continue to evolve.

About the Role

As Junior Salesforce Administrator, you will play a vital role at Emtrain. This position offers great learning and growth potential by giving you hands-on experience with a mature Salesforce organization. You will be joining Sales Operations and will work closely with our experienced team. This collaborative environment ensures you will not be taking on the management of the entire system alone.

We are looking for a proactive individual who can help us continually improve and enhance our Salesforce platform by gathering requirements and feedback and helping to implement best practice solutions. A primary focus of this role involves day-to-day maintenance, providing timely user support, and building the reports and dashboards that drive our business forward. Additionally, you will be responsible for user management, developing thorough documentation, gathering feedback and creating training to ensure our team uses the platform effectively. You will share responsibility for handling the fundamental administration of the platform, with ample opportunities to assist with and eventually own larger strategic projects.

We are looking for someone with a strong understanding of the Salesforce platform and a desire to continue learning. The Junior Salesforce Administrator should be comfortable liaising with users and should enjoy learning new business processes to translate them into effective technical solutions.

Responsibilities

This is a varied, business-facing role with the following responsibilities:

  • Manage all aspects of user and license administration, including setup, deactivation, roles, profiles, and permission sets
  • Provide timely triage and resolution for user support tickets and technical inquiries
  • Build and maintain custom reports and dashboards to provide actionable insights for sales and marketing teams
  • Document system processes, custom configurations, and standard operating procedures to maintain an internal knowledge base
  • Execute Salesforce configuration changes such as custom fields, objects, lightning pages, and flow automation
  • Conduct user training sessions and develop supporting materials to improve platform competency
  • Gather and document requirements from stakeholders to translate business needs into technical solutions
  • Monitor user adoption rates and gather feedback to identify areas for system improvement
  • Assist with regular data hygiene tasks, including deduplication and mass updates using Data Loader
  • Assist with testing and QA in sandbox environments to ensure successful deployments

Qualifications and Background

Required:

  • Salesforce product knowledge and at least 6 months of hands-on administration experience
  • Active Trailhead profile showing completed modules or superbadges
  • Strong organizational skills and the ability to manage multiple support requests simultaneously

Desirable:

  • Certified Salesforce Administrator**
  • Bachelor’s/Postgraduate degree or professional qualification
  • Experience working in a remote or flexible team environment

Knowledge, Skills, and Abilities

Required:

  • Proactive approach to platform maintenance and identifying potential system enhancements
  • Commitment to implementing best practice solutions and maintaining system scalability
  • Strong communication skills and the ability to interact effectively with stakeholders at all levels
  • Capability to translate business processes into logical technical workflows
  • Foundational understanding of Salesforce security models, including sharing rules and organizational wide defaults
  • Experience with core Salesforce configuration tools such as Flow, record types, and page layouts
  • Ability to be responsive and helpful when addressing internal user questions
  • Authorization to work in the US without current or future sponsorship requirements

Desirable:

  • Enthusiasm for professional development and staying current with Salesforce seasonal releases
  • Active participation in the Salesforce community or local user groups
  • MT or CST preferred
  • No sponsorship or relocation available, not open to C2C

In addition to our competitive salaries, we provide the following benefits:

  • Stock Options
  • Flexible PTO
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Pet Insurance
  • Tuition Reimbursement

Emtrain is an Equal Opportunity Employer. At Emtrain we are deliberately trying to create a safe space for people of all races, genders, ages, backgrounds, and orientations. It is the policy of Emtrain to provide equal employment opportunity to all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, age, sexual orientation, membership or non-membership in an employee organization, or on the basis of personal favoritism or other non-merit factors, except where otherwise provided by law.

Create a Job Alert

Interested in building your career at Emtrain? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Emtrain’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.