Mid Business Analyst (CRM/Salesforce)

Job Title: Mid Business Analyst (CRM/Salesforce)

Key Skills: Salesforce, CRM, Business Analysis, Sales Cloud, Service Cloud, Jira, Scrum, Functional Documentation, APIs, Process Analysis

Experience: +2 YOE.

Location: Peru

Mode: Remote.

We at Coforge are hiring Mid Business Analyst (CRM/Salesforce) (#21224) with the following skill set.

Key Responsibilities

• Support business process analysis, stakeholder discussions, and documentation of AS-IS and TO-BE workflows aligned with CRM initiatives.
• Gather and document functional requirements, user stories, acceptance criteria, and CRM-related business processes for Salesforce implementations and enhancements.
• Participate in CRM implementation and improvement initiatives, supporting functional testing (QA/UAT), issue tracking, and validation with business users.
• Collaborate with business and technical teams to support integrations, operational tracking, Agile ceremonies, and delivery follow-up activities.

Required Skills & Qualifications

• Bachelor’s degree in Systems Engineering, Industrial Engineering, Information Technology, Business Administration with systems focus, Marketing with CRM focus, or equivalent practical experience.
• 2+ years of experience in roles such as Business Analyst, Functional Analyst, CRM Support, or similar positions.
• Hands-on experience working with CRM platforms, preferably Salesforce (Sales Cloud or Service Cloud).
• Experience gathering business requirements, documenting processes, and supporting functional analysis activities.
• Experience creating functional documentation including use cases, user stories, workflows, and acceptance criteria.
• Familiarity with functional testing (QA/UAT), issue tracking, and business validation processes.
• Basic understanding of integrations, APIs, and data flows between CRM and enterprise systems.
• Experience working with Agile methodologies such as Scrum and collaboration tools like Jira, ClickUp, or similar platforms.
• Intermediate proficiency with Excel and documentation tools such as Visio, Draw.io, or Lucidchart.
• Strong analytical, communication, organizational, and stakeholder management skills with a proactive and collaborative mindset.

Preferred Skills:

• Experience with Salesforce Marketing Cloud.
• Salesforce certifications or CRM-related coursework.
• Exposure to automotive, commercial, or customer-facing business environments.
• Familiarity with Scrum practices, Agile training, or functional QA processes.

Posted On: 14-05-2026

At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.