IT Technical Program Manager

Key Responsibilities

• Lead large-scale programs across Cloud, Infrastructure, DevOps, and SRE.
• Drive program governance including scope, milestones, risks, dependencies, financials, KPIs, and executive-level reporting.
• Partner with engineering, operations, architecture, security, and business teams to align delivery with enterprise priorities.
• Improve service reliability through automation, observability, incident reduction, and continuous improvement initiatives.
• Lead distributed teams and ensure clear communication on progress, risks, decisions, and business impact to stakeholders.

Required Skills & Qualifications

• 8+ years of experience in IT services, infrastructure, cloud operations, or enterprise technology delivery.
• At least 4+ years of experience in Technical Program Management roles.
• Proven track record leading enterprise programs in cloud transformation, infrastructure modernization, DevOps, or SRE.
• Strong experience managing cross-functional teams, executive stakeholders, and high-visibility customer engagements.

Technical Skills

• Cloud: AWS, hybrid cloud environments.
• Engineering Practices: Java, Linux, DevOps, SRE, CI/CD, release governance, incident/problem management.
• Observability: Dynatrace, Splunk, Grafana, AppDynamics, or similar platforms.
• Architecture & Operations: Distributed systems, microservices, platform operations, service KPIs, and engineering roadmaps.

Preferred Skills

• AWS or cloud-related certifications.
• Experience working in highly regulated or enterprise-scale environments.

Leadership Competencies

• Stakeholder management
• Program governance
• Execution rigor
• Problem-solving
• Effective communication
• Customer-centric leadership