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Senior Regional Services Partner | Central or Eastern US

United States

Endgame Systems, LLC provides consulting services related to Elastic technology to Government agencies with heightened security needs. Endgame Systems, LLC is a wholly-owned subsidiary of Elastic.  Elastic is a free and open search company that powers enterprise search, observability, and security solutions built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real-time and at scale. Thousands of organizations worldwide, including Barclays, Cisco, eBay, Fairfax, ING, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe. Learn more at elastic.co.  Endgame Systems, LLC, while a subsidiary of Elastic, is an independent entity focused on Government services.

Regional Services Partner- Drive Customer Success with Elastic

About Elastic:

Elastic is a free and open search company that powers enterprise search, observability, and security solutions built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real-time and at scale. Thousands of organizations worldwide, including Barclays, Cisco, eBay, Fairfax, ING, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe. Learn more at elastic.co.

Elastic’s Professional Services team works across all of our technologies and systems to deliver solutions for our customers. Our Regional Services Sales Partner is crucial to the growth of our Services business and plays an essential role in growing our practice. You will have ownership of our customer's Services journey from pre-sales to launch while building trusted customer relationships, including C-level sponsors.

The Regional Services Sales Partner must be a strategic problem solver with exceptional enterprise, commercial, and cross-functional skills, demonstrate high energy and have strong sales management experience. The Regional Services Sales Partner is responsible for earning the right to be a trusted advisor to the customer, with the primary goal of helping customers generate significant business value from their Elastic investment. This individual will be expected to understand and lead our customers throughout their lifecycle, driving adoption through sales activity for new and existing customers. This will include pipeline generation, delivering sales presentations to C-level clients, scoping projects, negotiating contracts, and overseeing delivery. Under Elastic’s co-sell model, you will collaborate deeply with our Sales and Customer Success teams. The primary measurement of success for this role will be YOY growth in overall services bookings and customer satisfaction.

PREFERRED LOCATIONS: California, Texas, and Western US Timezones.

Responsibilities:

  • Complete Elastic training and become an authority in our consulting methodologies and practices
  • Evangelise Elastic’s ability to deliver business outcomes and our delivery methodology to our customers
  • Apply industry expertise and business insight to understand a customer's motivation, business drivers, strategic goals and objectives, and desired business outcomes
  • Engage customers, using a consultative selling approach that positions Elastic and yourself as a long-term trusted advisor relationship
  • Create a compelling vision and clearly communicate our transformative solutions with the goal of generating significant success and business value from a customer's investment in the Elastic Stack
  • Exceed growth and bookings targets, ensure organisational health, and drive customer satisfaction
  • Develop and lead a territory plan and a personalized account plan for each customer, which aligns with their business goals.
  • Forecast accurately and timely, build a pipeline, and progress opportunities to deliver YOY growth
  • Form a strong relationship with the Sales, Customer Success organization, and regional Alliances/Partner organizations that are instrumental to success. You should be able to operate in a co-sell model, collaborate, and establish relationships
  • Be an integral part of hiring and mentoring new Services Sales Partners
  • Contribute to enhancing our delivery methodology, services practice, and industry POV's
  • Establish and maintain technical expertise in Elastic features and capabilities.
  • Travel to customer on-sites and willingness to work during an overlap of CST, MST, and PST timezones (you will support customers in these timezones).

Preferred Qualifications & Skills:

  • 5+ years of consultative experience within a technical role
  • Demonstrated ability to develop and maintain relationships where you are recognized as a trusted advisor
  • Highly collaborative and excels in a complex, matrixed environment
  • A demonstrable ability to articulate and sell the benefits of modern platforms, software and technologies.
  • A real passion for being curious and a continuous learner. You are someone that invests in yourself as much as you invest in your professional relationships.
  • A history of successful relations where you developed an understanding of what made a difference, and devised architectures that helped meet a goal, tackle a problem, or outpace competitors.
  • An ability to influence. Have you more than once convinced a team you worked for, of an idea, technology, or architectural pattern?
  • The ability to inspire groups, both large and small.
  • A willingness to travel 40% within region, as well as occasionally internationally.
  • Ability to thrive in a fast-paced, dynamic environment.

Leadership Qualities:

  • PASSION: Passionate about Customer Success
  • BEGINNERS MIND: Always learning, approaches each interaction with an open mind, a great listener, and hands-on
  • THOUGHT LEADER: Strong point of view and executive presence. Confident, but not arrogant, a great storyteller
  • URGENCY: Ability to move fast and drive business value and results
  • TEAM PLAYER: A great teammate that everyone enjoys working with and has a generous heart
  • TRUST: Trust the company’s core values and have the ability to build trust with everyone you work with
  • ADAPTABLE: Excels in high levels of uncertain

If you're ready to make a significant impact and join a company that values your contributions, we encourage you to apply today!

Compensation

The typical starting Total Cash Compensation range for new hires in this role is between $133,000 and $183,000, which consists of a Base Salary or a Base Salary plus a Target Commission, depending on the specific role. The Base Salary offered may vary depending on factors including skills and experience.

Additionally, this role is currently eligible to participate in Elastic’s equity plan as well as a range of health & wellbeing, retirement savings, and other benefits within a holistic total rewards offering.

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Endgame Systems is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

  • Competitive pay based on the work you do here and not your previous salary
  • Health coverage for you and your family 
  • Ability to craft your calendar with flexible locations and schedules for many roles
  • Generous number of vacation days each year
  • Double your charitable giving - We match up to $1500 (or local currency equivalent)
  • Up to 40 hours each year to use toward volunteer projects you love
  • Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Endgame Systems is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

Please see here for our Privacy Statement.

 

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