Customer Advocacy Manager

About Us

Endor Labs is building the Application Security platform for the software development revolution. Modern software is complex and dependency-rich, making it increasingly difficult to pinpoint the risks that truly matter. Endor Labs solves this challenge by building a call graph of your entire software estate—enabling teams to clearly identify, prioritize, and fix critical risks faster. 

Trusted by companies that are one or one hundred years old, Endor Labs secures code whether it was written by humans or AI, and whether it's 40-year old C++ code or cutting edge Bazel Monorepos. Endor Labs was founded by serial entrepreneurs Varun Badhwar and Dimitri Stiliadis, and is backed by leading VC firms such as Dell Technology Capital, Lightspeed, and Sierra Ventures.

Sound interesting? Let’s talk if you want to be part of the next big leap in security innovation!

How You'll Make an Impact

The Customer Advocacy Manager's core mission is to empower our customers, generate public evidence of their success, drive the adoption of our features, and collect essential input to shape our product strategy and roadmap.

You will be responsible for:

• Customer Evidence: Source customers willing to champion Endor Labs. Lead the creation of case studies, testimonials, quotes, and public reviews (like G2), and ensure this evidence is used effectively across all sales and marketing channels.
• Customer Marketing: Keep customers informed about product enhancements, ensure they understand the value of existing features, and encourage the activation of licensed capabilities.
• Advisory Groups: Plan and execute Customer Advisory Boards (CABs) and Technical Advisory Councils (TACs), including member recruitment, detailed meeting planning, and all event communications. Partner with Product and Product Marketing to define the requirements and process for testing new features. Recruit customers and late-stage prospects to participate in alpha and beta testing initiatives (Design Partner Program). 

As Endor Labs grows, you’ll also have the opportunity to build a customer community!

What You Bring to the Table

We are seeking candidates who demonstrate the following skills and experience:

• 3-5 years experience in customer marketing, product marketing, content marketing, customer success or a related field, demonstrating the ability to own and scale programs.
• Excellent project management, organizational, and cross-cultural communication skills (written and verbal).
• Strong writing skills and experience using generative AI to improve productivity.
• A passion for building and maintaining strong customer relationships, ideally with experience leading focus groups or customer testing programs.
• A genuine interest in learning about the cybersecurity industry, our product, and our customers' work.
• The ability to collaborate effectively with cross-functional partners (e.g., sales, product, marketing).
• Experience within the cybersecurity, software development or a similar technical field.

What Makes Us... Us

• Go to extraordinary lengths to distinguish ourselves through world-class work.
• Prioritize quality over speed, and speed over scope.
• Desire to work with deeply kind, mission-driven people.
• Strive to make the complex simple.
• Use first principles to debate ideas, test assumptions, and make decisions.
• Seek the truth by putting data above opinions.
• Assume good intent and give tactical feedback to help each other get better.
• Hold no ego—when our customers win, we all win.

What We Offer You

• Competitive salary and comprehensive benefits package including Health, Dental, Vision and Mental Health plans. 
• 401(k) plan to support your longterm financial goals.
• Flexible PTO to maintain a healthy work-life balance (we want you here for the long-haul!)
• Opportunities for co-working and team meetups to foster collaboration.
• A dog-friendly office environment for those who love to bring their fur babies along.

Endor Labs is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Even if you don't fit every requirement above, we believe in the power of diverse perspectives and experiences, so we encourage all talented individuals to apply—there's no one-size-fits-all here.