Senior Energy Market Analyst (Support)

About Energy Exemplar 

In an era where the world is rapidly advancing towards a cleaner future through decarbonization, stakeholders from across the entire energy value chain are having to navigate the complexities of the energy ecosystem. We seek to enable our customers to do so with confidence.   

Our mission: Empowering Transformative Energy Decisions. 

Founded in 1999 in Adelaide, Australia, Energy Exemplar’s PLEXOS® modeling and simulation software is trusted by innovative organizations across the globe. On one unified platform, stakeholders from across the entire energy value chain are revolutionizing the energy ecosystem and seamlessly planning for the future of energy with unprecedented clarity, speed, and innovation.  

Our impact is global and is being recognized across the industry: 

• Finalist for the 2024 Reuters Global Energy Transition Awards in the 'Technologies of Change' category  

• Finalist for the 2024 Go:Tech Awards in the 'Most Innovative Use of Technology’ category 

• 2022 USEA/USAID Corporate Volunteer of the Year   

• 2022 Impact Award Winner for our impact on the energy industry and the current energy transition  

At Energy Exemplar, we believe in empowering our people by offering flexibility in how, when, and where they work. This flexibility has been a cornerstone of our success, fueling significant growth over the years, with the company expanding at an impressive rate of approximately 30% year over year. We understand that the best results come when our team members can balance their professional and personal lives, so we support various working arrangements that help you thrive. 

We don’t just celebrate the excellence of our products but champion the quality of our people. They own their outcomes and perform to their best – every day. whether you're working from home, in the office, or on the go. Our flexible work culture fosters innovation, collaboration, and trust, making it easier to stay engaged and connected, no matter where you are. That’s what makes us who we are and a great place to work. Our core values ‘Customer Success’, ‘One Global Team’, ‘Integrity and Ownership’ and ‘Innovation Excellence’ reflect the way we work and are always at the forefront of everything we do. 

About the Role

Energy Exemplar is the leader in energy market/system simulation software, with its two platforms: PLEXOS and AURORA. These software platforms have a significant presence in global markets. We are seeking a confident, self-motivated and professional person for the role of Senior Energy Market Analyst in our Support Division. The company has consistently grown its global client base and the successful candidate will have many opportunities to interface with a diverse mix of clients with the goal of enhancing their software user experience.

Responsibilities:
•    Learn our software to an advanced level
•    Provide technical support to customers and track support cases from start to finish
•    Work with clients to resolve issues related to our SaaS/Cloud offerings and our Desktop version
•    Collaborate with Cloud Developers and Engine/GUI Developers to ensure issues are resolved and development requests are properly documented
•    Provide onsite and web-based trainings to existing and potential clients
•    Maintain and update training materials
•    Compose articles and produce videos to educate clients and to market our software.
•    Construct tools and examples that clients can utilize to more effectively utilize our software
•    Assist in maintaining software user documentation and help platforms
•    Maintain a high level of power market knowledge, news, trends and developments
•    Communicate market trends and customer requirements with the development team as needed
•    Assist Account Management with Retention calls and visits with clients
•    Assist in preparation and presentations for energy related tradeshows and conferences
•    Travel to client sites as required

Qualifications, Skills & Experiences:
•    Bachelor’s degree: Electrical Engineering, Another Engineering Degree, Statistics, Computer Science, Information Systems, Economics, Applied Math, Physics, or related field.
•    Strong analytical and problem-solving skills with the ability to research and learn new techniques
•    Ability to articulate the business problem to be analyzed, quickly identify the critical elements of the problem, achieve a high-quality answer in a timely fashion, and synthesize answers to resonate with decision makers
•    Excellent communication skills, including strong verbal, presentation, and technical writing abilities
•    Team player, with the ability to be a self-starter and work independently as needed.

Education:
•    4 to 6 years of demonstrated working knowledge of power plant operations, electricity and gas markets.
•    Knowledge of fundamental energy market analysis, capacity markets, environmental markets, demand side management/energy efficiency, electric utility resource planning approaches
•    Demonstrated working knowledge of SaaS products and experience troubleshooting issues with Cloud offerings
•    Demonstrated capability of effectively communicating complex ideas and analysis verbally, in document format (Word), and in presentation format (Power Point).
•    Experience with computer and database management languages such as VBA, Python and SQL
•    Working knowledge of the Microsoft Office suite (Excel, PowerPoint, Word, etc.)
•    Experience with power market production cost and expansion planning models.
•    Degree or certificate specializing in Power Markets.

Key Stakeholder Relationships
This role works collaboratively with all Energy Exemplar staff, particularly:

•    Indian Development Centre colleagues
•    Senior IDC Management
•    Chief Product Officer
•    Global Product Delivery Team
•    Global Product Development Team
•    Global Support Team

Energy Exemplar is an equal opportunities employer and we value your unique identity and perspective. We are fully committed to providing and fostering a workplace that reflects the diversity of society. Bring your authentic self and help us build an inclusive world together! To support you in being the best version of yourself during the application and interview process, please let us know if you have any specific requirements.