Sales Support Coordinator EMEA

About Energy Exemplar 

In an era where the world is rapidly advancing towards a cleaner future through decarbonization, stakeholders from across the entire energy value chain are having to navigate the complexities of the energy ecosystem. We seek to enable our customers to do so with confidence.   

Our mission: Empowering Transformative Energy Decisions. 

Founded in 1999 in Adelaide, Australia, Energy Exemplar’s PLEXOS® modeling and simulation software is trusted by innovative organizations across the globe. On one unified platform, stakeholders from across the entire energy value chain are revolutionizing the energy ecosystem and seamlessly planning for the future of energy with unprecedented clarity, speed, and innovation.  

Our impact is global and is being recognized across the industry: 

• Finalist for the 2024 Reuters Global Energy Transition Awards in the 'Technologies of Change' category  

• Finalist for the 2024 Go:Tech Awards in the 'Most Innovative Use of Technology’ category 

• 2022 USEA/USAID Corporate Volunteer of the Year   

• 2022 Impact Award Winner for our impact on the energy industry and the current energy transition  

At Energy Exemplar, we believe in empowering our people by offering flexibility in how, when, and where they work. This flexibility has been a cornerstone of our success, fueling significant growth over the years, with the company expanding at an impressive rate of approximately 30% year over year. We understand that the best results come when our team members can balance their professional and personal lives, so we support various working arrangements that help you thrive. 

We don’t just celebrate the excellence of our products but champion the quality of our people. They own their outcomes and perform to their best – every day. whether you're working from home, in the office, or on the go. Our flexible work culture fosters innovation, collaboration, and trust, making it easier to stay engaged and connected, no matter where you are. That’s what makes us who we are and a great place to work. Our core values ‘Customer Success’, ‘One Global Team’, ‘Integrity and Ownership’ and ‘Innovation Excellence’ reflect the way we work and are always at the forefront of everything we do. 

The Sales Support Coordinator reports to the Sales Support Manager – EMEA and is responsible for providing outstanding support to the Sales team and prospective clients through every stage of the Sales process. This role performs a range of administrative support tasks such as data collection and reporting, preparing legal contracts and documents, liaising with the global finance team to follow up outstanding invoices and payments, maintaining sales databases as well as various other activities that ensures the entire sales process is as smooth as possible.

 This is a diverse and fast-paced role that requires high energy, enthusiasm and an absolute commitment to delivering quality outcomes that support Energy Exemplar’s relentless pursuit to continue the growth journey and achieve the optimal futures of our clients. 

Key Responsibilities Include:

• Act as a first point of contact for all commercial enquiries related to PLEXOS for new business sales. 
• Prepare quotes for software licenses, training and implementations. 
• Responsibility for preparation of various contract agreements with new and existing clients. 
• Revision of external contracts from prospects and liaising with legal team. 
• Responsibility for contract variations and suggested change revisions. 
• Assisting the Sales team in the sales / negotiation process. 
• Coordinate procurement process and preparation of legal documents. 
• Coordinate internally and externally activation of services and licenses for new clients. 
• Responsibility for preparation of responses to new tenders for prospects and submission of required documents. 
• Responsibility for supplier registration for new clients and document assessments. 
• Maintain Salesforce database and relevant customers’ information. 
• Ad-hoc assistance to SVP and Sales team  
• Process orders via email or phone where required. 
• Ensure invoice accuracy and communication with new clients in regards to the billing. 
• Coordination with Accounts team on invoicing, new supplier registration and monitoring outstanding payments. 
• Support in commercial project management for modelling and advanced support services  
• Prepare, negotiate and coordinate execution of subcontractor’s agreements 
• Prepare and coordinate modelling services agreements for new and existing customers  
• Ensure invoice accuracy and communication with subcontractors in regards to the project completion and billing. 
• Assistance with office management, team operations and admin support to EMEA team  
• Ensure the proper administration, filing and safekeeping of all new and existing customers records  

Candidate Requirements & Qualifications:

• Minimum 3 years’ experience in a sales support, administration or aligned position
• High written and verbal communication and negotiation skills Essential
• Qualification in business related field ie, marketing business administration or support

• High proficiency with all Microsoft Office applications – i.e. Excel, Word, PPT Essential 

• High level of attention to detail and ability to think critically is Essential 

• Understanding of the end-to-end sales cycle and relevant processes Essential 

• Sense of ownership and pride in your performance and its impact on company success Essential 

• Ability to quickly build strong relationships and rapport with prospective clients Essential 

• Intermediate knowledge of Salesforce platform and software Desirable

Energy Exemplar is an equal opportunities employer and we value your unique identity and perspective. We are fully committed to providing and fostering a workplace that reflects the diversity of society. Bring your authentic self and help us build an inclusive world together! To support you in being the best version of yourself during the application and interview process, please let us know if you have any specific requirements.