Product Trainer - Energy Market

About Energy Exemplar

In an era where the world is rapidly advancing towards a cleaner future through decarbonization, Energy Exemplar’s mission lies in ‘Empowering Transformative Energy Decisions’. Founded in 1999 in Adelaide, Australia, our award-winning software portfolio encompassing the modeling and simulation platform PLEXOS®, Aurora, and Adapt2, is trusted by innovative organizations across the globe. Through our technology and people, we strive to enable stakeholders from across the entire energy value chain to revolutionize the energy ecosystem and to collaboratively plan and execute for a sustainable energy future with unprecedented clarity, speed, and innovation. 

Our impact is global and is being recognized across the industry. Some of our recent accolades include:

• SaaS Company of the Year (2025) – Global Business Tech Awards.
• Environmental Impact Award (2025) – E+E Leaders Awards.
• IPPAI (Independent Power Producers Association of India) Power Awards (2025) - Winners
• Finalist: Platts Global Energy Awards (2024) – Grid Edge category
• Finalist: Reuters Global Energy Transition Awards (2024) – Technologies of Change
• Top 50 Marketing Team (2024) – Voted by the public at the ICON Awards.

How We Work

Energy Exemplar is growing fast around 30% year on year and, that growth is driven by how we work. We trust our team to deliver great results from wherever they work best, whether that’s at home, in the office, or on the move.

We’re a global team that values ownership, integrity, and innovation. You’ll be supported to balance work and life in a way that works for you, and empowered to take initiative, solve problems, and make an impact, regardless of your background, location, or role.

Our four core values, Customer Success, One Global Team, Integrity & Ownership, and Innovation Excellence aren’t just words. They show up in how we collaborate, how we solve, and how we grow together.

As a key member of the Learning Team, the Lead Trainer will oversee all training activities within the region, ensuring the delivery of engaging and effective learning experiences. This role involves organizing customer training sessions, tracking training metrics and success, and tailoring training programs to meet customer needs through thorough needs analyses. 

 The Lead Trainer will also play a pivotal role in our Academic Education Initiatives, leading efforts in our University Partnership Program by identifying key academic partners and delivering appropriate training materials to support their educational objectives. 

They should possess excellent customer-facing and communication skills, ensuring effective engagement with clients and stakeholders. The ability to thrive in a dynamic, fast-paced environment is essential, as this role requires adaptability to evolving challenges and opportunities. A professional, proactive, and adaptable approach is key to success, enabling the candidate to take initiative, work efficiently under pressure, and contribute positively to the team and organization. 

Responsibilities: 

• Deliver Training Sessions: Conduct training sessions, both in-person and virtually, to educate clients on the functionalities, features, and best practices. 

• Develop Training Materials: Create engaging and effective training materials, including presentations, guides, tutorials, and interactive modules, tailored to the needs of diverse audiences. 

• Academic Outreach & Partnership Development: Proactively engage with academic institutions to enroll them in our Academic Partnership Program, providing access to PLEXOS and Aurora to support research and education. 

• Monthly Academic Forum Support: Lead and facilitate the Monthly Academic Forum, addressing inquiries, providing solutions, and fostering a collaborative knowledge-sharing environment. 

• CLM Administrator Responsibilities: Oversee license management for PLEXOS software, ensuring seamless administration and uninterrupted access for users. 

• Create Customize Training Programs: Analyze clients' requirements and customize training programs to address specific needs and goals, ensuring a personalized learning experience. 

• Provide Technical Support: Offer technical support and assistance to clients during training sessions, addressing inquiries, troubleshooting issues, and providing solutions promptly. 

• Collect Feedback and Evaluate Training Effectiveness: Gather feedback from clients to assess the effectiveness of training programs and identify areas for improvement, refining training materials and methodologies accordingly. 

• Stay Abreast of Industry Trends: Keep abreast of industry trends, best practices, and emerging technologies related to software training and instructional design, incorporating innovative approaches into training programs. 

• Ability to Travel: This role could travel in the APAC region regularly to train customers and globally on occasion for conferences. Ability to travel 25% of the time.  

 

Qualifications, Skills & Experiences 

• Proven experience as a technical trainer or software educator, preferably in a technology company or software development environment. 

• Bachelor’s or Master's degree: Electrical Engineering, Mechanical Engineering, or related field 

• 3+ years of experience in the energy markets, energy market modelling 

• Experience teaching, training, and delivering technical education sessions 

• Strong analytical and problem-solving skills with the ability to research and learn new techniques 

• Strong presentation, communication, and interpersonal skills, with the ability to effectively convey complex technical concepts to diverse audiences. 

• Knowledge of fundamental energy market analysis, capacity markets, environmental markets, demand side management/energy efficiency, electric utility resource planning approaches 

• Demonstrated working knowledge of SaaS products and experience troubleshooting issues with Cloud offerings 

• Demonstrated capability of effectively communicating complex ideas and analysis verbally, in document format (Word), and in presentation format (Power Point). 

• Experience with computer and database management languages such as VBA, Python and SQL 

• Working knowledge of the Microsoft Office suite (Excel, PowerPoint, Word, etc.) 

• Experience with power market production cost and expansion planning models 

 

Key Stakeholder Relationships 

This role works collaboratively with all Energy Exemplar staff, particularly: 

• Support Team 

• Documentation Team 

• Customer Success 

• Product Development Team 

• Solutions Team 

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Energy Exemplar is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from people of all backgrounds, experiences, identities, and abilities. Please let us know if you require accommodations at any stage of the recruitment process—we're here to support you in showcasing your full potential.

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