Customer Success Administrator (Entry Level)

About Energy Exemplar 

In an era where the world is rapidly advancing towards a cleaner future through decarbonization, stakeholders from across the entire energy value chain are having to navigate the complexities of the energy ecosystem. We seek to enable our customers to do so with confidence.   

Our mission: Empowering Transformative Energy Decisions. 

Founded in 1999 in Adelaide, Australia, Energy Exemplar’s PLEXOS® modeling and simulation software is trusted by innovative organizations across the globe. On one unified platform, stakeholders from across the entire energy value chain are revolutionizing the energy ecosystem and seamlessly planning for the future of energy with unprecedented clarity, speed, and innovation.  

Our impact is global and is being recognized across the industry: 

• Finalist for the 2024 Reuters Global Energy Transition Awards in the 'Technologies of Change' category  

• Finalist for the 2024 Go:Tech Awards in the 'Most Innovative Use of Technology’ category 

• 2022 USEA/USAID Corporate Volunteer of the Year   

• 2022 Impact Award Winner for our impact on the energy industry and the current energy transition  

At Energy Exemplar, we believe in empowering our people by offering flexibility in how, when, and where they work. This flexibility has been a cornerstone of our success, fueling significant growth over the years, with the company expanding at an impressive rate of approximately 30% year over year. We understand that the best results come when our team members can balance their professional and personal lives, so we support various working arrangements that help you thrive. 

We don’t just celebrate the excellence of our products but champion the quality of our people. They own their outcomes and perform to their best – every day. whether you're working from home, in the office, or on the go. Our flexible work culture fosters innovation, collaboration, and trust, making it easier to stay engaged and connected, no matter where you are. That’s what makes us who we are and a great place to work. Our core values ‘Customer Success’, ‘One Global Team’, ‘Integrity and Ownership’ and ‘Innovation Excellence’ reflect the way we work and are always at the forefront of everything we do. 

About the Position 

Join the HeliX Program – Your Gateway to a Thriving Career!

Application Deadline: 28 March 2025

We are looking for an organized and detail-oriented individual to join our team as a Customer Success Administrator. This entry-level role supports the day-to-day operations of our Global Customer Success (CS) Team, ensuring processes run smoothly and customer interactions are efficient. 

As a key partner in a highly collaborative and globally connected environment, you will work closely with CS Managers across regions, including Americas, Middle East, Europe, Africa, and Asia-Pacific, to support customer success initiatives. Your contributions will be crucial in streamlining processes, scaling operations, and enhancing the overall customer experience. This role plays a vital part in ensuring our team delivers exceptional service by optimizing workflows, improving efficiency, and fostering seamless communication across global teams. 

This role is part of the HeliX Program, a comprehensive, immersive, and structured development initiative designed to equip high-potential entry-level employees with the knowledge, skills, and experience needed to thrive at Energy Exemplar. The program focuses on accelerating learning, fostering collaboration, and preparing participants for long-term career success.  In this role, you will have the opportunity to develop foundational skills in customer success while collaborating with various departments.  The HeliX Program is designed to progress your career – after the 2-year program you will have the opportunity to progress into any number of different roles within Energy Exemplar. 

Key Responsibilities 

• Support Customer Renewals: Generate renewal quotes with updated terms and conditions, revise quotes based on Customer Success Manager requests, and organize drafted quotes in compliance with file management policies.  

• Maintain Data Accuracy: Ensure customer records remain up to date by conducting regular audits, verifying information, and correcting discrepancies to maintain data integrity. 

• Collaborate Across Regions: Work closely with Customer Service Managers in North America, Europe, and Asia-Pacific to ensure consistent and exceptional service delivery. Foster a collaborative work environment by sharing best practices and encouraging teamwork across regions. 

• Optimize Customer Service Operations: Identify and implement strategies to streamline customer service processes, enhancing efficiency and effectiveness. Drive initiatives to scale operations, aligning them with the evolving needs of a global customer base. 

• Liaison Between Regional and Global Teams: Act as a key bridge between regional teams and global leadership, providing insights and recommendations to drive continuous improvement in customer service strategies. 

• Customer Success Review Coordination: Schedule and manage calendars for customer success review meetings, ensuring stakeholder alignment and timely preparation of materials. 

• Manage File Organization: Maintain proper storage and accessibility of key customer documents, including EULAs, renewal drafts, invoices, and other records, following established file management policies. 

• Automated Customer Engagement: Enroll customers in automated outreach campaigns triggered by key events such as renewal notices, training opportunities, and upcoming events to ensure timely and relevant communication. 

• Process Customer Documentation Requests: Provide customers with required certificates and documentation by uploading files to designated portals within established timelines. 

• Execute Administrative Support Tasks: Address operational requests and provide administrative support by organizing documentation, tracking requests, and ensuring efficient process execution. 

 
Candidate Requirements & Qualifications  

• Attention to Detail: Excellent attention to detail and ability to detail.  

• Data Entry & Accuracy – Capability to verify, compare, and interpret numerical data with attention to detail. 

• Technology Skills: Comfortable learning and using tools such as email platforms, spreadsheets (Microsoft Excel), calendaring software, and CRM systems (e.g., HubSpot, Salesforce) Training available. 

• Organizational Skills: Able to manage multiple tasks and prioritize effectively. 

• Process Optimization: Demonstrated ability to streamline processes and scale operations.   

• Communication: Strong interpersonal and internal communication skills, with the ability to build effective partnerships across diverse cultures and regions.   

• Team Collaboration: Willing to support cross-functional teams, including Sales, Marketing, and Customer Success. 

• Problem-Solving: Excellent problem-solving and decision-making skills, with a customer-centric approach.   

• Dependability: Reliable, proactive, and able to work independently on assigned tasks. 

Energy Exemplar is an equal opportunities employer and we value your unique identity and perspective. We are fully committed to providing and fostering a workplace that reflects the diversity of society. Bring your authentic self and help us build an inclusive world together! To support you in being the best version of yourself during the application and interview process, please let us know if you have any specific requirements.