Senior User Experience Researcher

About Energy Exemplar

In an era where the world is rapidly advancing towards a cleaner future through decarbonization, Energy Exemplar’s mission lies in ‘Empowering Transformative Energy Decisions’. Founded in 1999 in Adelaide, Australia, our award-winning software portfolio encompassing the modeling and simulation platform PLEXOS®, Aurora, and Adapt2, is trusted by innovative organizations across the globe. Through our technology and people, we strive to enable stakeholders from across the entire energy value chain to revolutionize the energy ecosystem and to collaboratively plan and execute for a sustainable energy future with unprecedented clarity, speed, and innovation. 

Our impact is global and is being recognized across the industry. Some of our recent accolades include:

• SaaS Company of the Year (2025) – Global Business Tech Awards.
• Environmental Impact Award (2025) – E+E Leaders Awards.
• IPPAI (Independent Power Producers Association of India) Power Awards (2025) - Winners
• Finalist: Platts Global Energy Awards (2024) – Grid Edge category
• Finalist: Reuters Global Energy Transition Awards (2024) – Technologies of Change
• Top 50 Marketing Team (2024) – Voted by the public at the ICON Awards.

How We Work

Energy Exemplar is growing fast around 30% year on year and, that growth is driven by how we work. We trust our team to deliver great results from wherever they work best, whether that’s at home, in the office, or on the move.

We’re a global team that values ownership, integrity, and innovation. You’ll be supported to balance work and life in a way that works for you, and empowered to take initiative, solve problems, and make an impact, regardless of your background, location, or role.

Our four core values, Customer Success, One Global Team, Integrity & Ownership, and Innovation Excellence aren’t just words. They show up in how we collaborate, how we solve, and how we grow together.

Energy Exemplar is the market leader in the technology of optimization-based energy market simulation. Our software suite, headlined by PLEXOS and AURORA, is used across every region of the world for a wide range of applications, from short-term analysis to long-term planning studies.  

We are ready for our next phase of growth and are building a world-class team that will deliver market-leading solutions with a fanatical dedication to customer success. This is a unique opportunity for you to get in early and make a major impact on building next-generation cloud products to inform our customers to make multi-million-dollar decisions.

We are looking for a passionate and creative Senior User Experience Designer with extensive product design expertise and a strong interest in user research to join our UX Design + Research team. In this role, you will drive the creation of highly usable, innovative, and emotionally engaging experiences by blending data-driven insights with user-centered design methodologies. You will work closely with agile development teams, product managers, and researchers to ensure your vision is not only implemented but also delivers measurable value to users. This is an exciting opportunity to influence design strategy while leading research-driven initiatives to create best-in-class enterprise solutions. 

Responsibilities 

• User-Centered Research & Strategy: Conduct user interviews, surveys, usability testing, and heuristic evaluations to uncover insights. Analyze quantitative and qualitative data to inform design decisions. Develop and maintain user personas, journey maps, and mental models. Worked with analytics tools to study heatmaps, session recordings, and behavioral trends. Translate research insights into wireframes, prototypes, and user flows. 

• End-to-End Product Design: Lead design initiatives from ideation through validation and implementation, ensuring research insights translate into impactful solutions. 

• Cross-Functional Collaboration: Partner with product managers, developers, and other designers in a highly collaborative, global team to deliver seamless and cohesive user experiences. 

• Prototyping & Testing: Create interactive prototypes, wireframes, high-fidelity UI mockups, and user flows to visualize and validate design concepts. 

• Stakeholder Communication: Present research findings, design strategies, and usability test results to executives and key stakeholders to drive alignment and decision-making. 

• Design System & Best Practices: Contribute to design systems, style guides, and interaction patterns, ensuring consistency across enterprise products. 
• Mentorship & Thought Leadership: Mentor junior designers and interns, fostering UX leadership within the team and advocating for best practices in research-driven design. 

Qualifications 

• 5+ years of experience in user experience design, interaction design, and user research for enterprise-grade web products. 

• A strong portfolio showcasing problem-solving skills, user-centered design processes, and impactful research methodologies. 

• Proficiency in user research techniques, including usability testing, heuristic evaluation, A/B testing, surveys, and ethnographic research. 

• Expert knowledge of UX/UI design tools such as Figma, Adobe Creative Suite, Axure, and Sketch. 

• Strong prototyping skills to illustrate complex interactions and validate concepts through high-fidelity prototypes. 

• Ability to synthesize research findings into actionable insights that inform product decisions and design strategy. 

• Excellent communication skills to present research findings, design concepts, and usability test results to cross-functional teams and executives. 

• Attention to detail, strong visual design sensibilities, and the ability to translate complex business problems into intuitive solutions. 

• Passion for understanding human behavior, curiosity about emerging UX trends, and a data-driven mindset. 

• Bachelor’s or Master’s degree in User Experience Design, Human-Computer Interaction (HCI), Industrial Design, or a related field. 

 

Preferred Qualifications 

• Experience working in agile development environments and collaborating with engineers. 

• Interest in the energy sector and designing for complex enterprise ecosystems.

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Energy Exemplar is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from people of all backgrounds, experiences, identities, and abilities. Please let us know if you require accommodations at any stage of the recruitment process—we're here to support you in showcasing your full potential.

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