Senior User Experience Researcher

About Energy Exemplar 

In an era where the world is rapidly advancing towards a cleaner future through decarbonization, stakeholders from across the entire energy value chain are having to navigate the complexities of the energy ecosystem. We seek to enable our customers to do so with confidence.   

Our mission: Empowering Transformative Energy Decisions. 

Founded in 1999 in Adelaide, Australia, Energy Exemplar’s PLEXOS® modeling and simulation software is trusted by innovative organizations across the globe. On one unified platform, stakeholders from across the entire energy value chain are revolutionizing the energy ecosystem and seamlessly planning for the future of energy with unprecedented clarity, speed, and innovation.  

Our impact is global and is being recognized across the industry: 

• Finalist for the 2024 Reuters Global Energy Transition Awards in the 'Technologies of Change' category  

• Finalist for the 2024 Go:Tech Awards in the 'Most Innovative Use of Technology’ category 

• 2022 USEA/USAID Corporate Volunteer of the Year   

• 2022 Impact Award Winner for our impact on the energy industry and the current energy transition  

At Energy Exemplar, we believe in empowering our people by offering flexibility in how, when, and where they work. This flexibility has been a cornerstone of our success, fueling significant growth over the years, with the company expanding at an impressive rate of approximately 30% year over year. We understand that the best results come when our team members can balance their professional and personal lives, so we support various working arrangements that help you thrive. 

We don’t just celebrate the excellence of our products but champion the quality of our people. They own their outcomes and perform to their best – every day. whether you're working from home, in the office, or on the go. Our flexible work culture fosters innovation, collaboration, and trust, making it easier to stay engaged and connected, no matter where you are. That’s what makes us who we are and a great place to work. Our core values ‘Customer Success’, ‘One Global Team’, ‘Integrity and Ownership’ and ‘Innovation Excellence’ reflect the way we work and are always at the forefront of everything we do. 

Energy Exemplar is the market leader in the technology of optimization-based energy market simulation. Our software suite, headlined by PLEXOS and AURORA, is used across every region of the world for a wide range of applications, from short-term analysis to long-term planning studies.  

We are ready for our next phase of growth and are building a world-class team that will deliver market-leading solutions with a fanatical dedication to customer success. This is a unique opportunity for you to get in early and make a major impact on building next-generation cloud products to inform our customers to make multi-million-dollar decisions.

We are looking for a passionate and creative Senior User Experience Designer with extensive product design expertise and a strong interest in user research to join our UX Design + Research team. In this role, you will drive the creation of highly usable, innovative, and emotionally engaging experiences by blending data-driven insights with user-centered design methodologies. You will work closely with agile development teams, product managers, and researchers to ensure your vision is not only implemented but also delivers measurable value to users. This is an exciting opportunity to influence design strategy while leading research-driven initiatives to create best-in-class enterprise solutions. 

Responsibilities 

• User-Centered Research & Strategy: Conduct user interviews, surveys, usability testing, and heuristic evaluations to uncover insights. Analyze quantitative and qualitative data to inform design decisions. Develop and maintain user personas, journey maps, and mental models. Worked with analytics tools to study heatmaps, session recordings, and behavioral trends. Translate research insights into wireframes, prototypes, and user flows. 

• End-to-End Product Design: Lead design initiatives from ideation through validation and implementation, ensuring research insights translate into impactful solutions. 

• Cross-Functional Collaboration: Partner with product managers, developers, and other designers in a highly collaborative, global team to deliver seamless and cohesive user experiences. 

• Prototyping & Testing: Create interactive prototypes, wireframes, high-fidelity UI mockups, and user flows to visualize and validate design concepts. 

• Stakeholder Communication: Present research findings, design strategies, and usability test results to executives and key stakeholders to drive alignment and decision-making. 

• Design System & Best Practices: Contribute to design systems, style guides, and interaction patterns, ensuring consistency across enterprise products. 
• Mentorship & Thought Leadership: Mentor junior designers and interns, fostering UX leadership within the team and advocating for best practices in research-driven design. 

Qualifications 

• 5+ years of experience in user experience design, interaction design, and user research for enterprise-grade web products. 

• A strong portfolio showcasing problem-solving skills, user-centered design processes, and impactful research methodologies. 

• Proficiency in user research techniques, including usability testing, heuristic evaluation, A/B testing, surveys, and ethnographic research. 

• Expert knowledge of UX/UI design tools such as Figma, Adobe Creative Suite, Axure, and Sketch. 

• Strong prototyping skills to illustrate complex interactions and validate concepts through high-fidelity prototypes. 

• Ability to synthesize research findings into actionable insights that inform product decisions and design strategy. 

• Excellent communication skills to present research findings, design concepts, and usability test results to cross-functional teams and executives. 

• Attention to detail, strong visual design sensibilities, and the ability to translate complex business problems into intuitive solutions. 

• Passion for understanding human behavior, curiosity about emerging UX trends, and a data-driven mindset. 

• Bachelor’s or Master’s degree in User Experience Design, Human-Computer Interaction (HCI), Industrial Design, or a related field. 

Preferred Qualifications 

• Experience working in agile development environments and collaborating with engineers. 

• Interest in the energy sector and designing for complex enterprise ecosystems. 

Energy Exemplar is an equal opportunities employer and we value your unique identity and perspective. We are fully committed to providing and fostering a workplace that reflects the diversity of society. Bring your authentic self and help us build an inclusive world together! To support you in being the best version of yourself during the application and interview process, please let us know if you have any specific requirements.