Lead Cloud Operations Engineer

About Energy Exemplar 

In an era where the world is rapidly advancing towards a cleaner future through decarbonization, stakeholders from across the entire energy value chain are having to navigate the complexities of the energy ecosystem. We seek to enable our customers to do so with confidence.   

Our mission: Empowering Transformative Energy Decisions. 

Founded in 1999 in Adelaide, Australia, Energy Exemplar’s PLEXOS® modeling and simulation software is trusted by innovative organizations across the globe. On one unified platform, stakeholders from across the entire energy value chain are revolutionizing the energy ecosystem and seamlessly planning for the future of energy with unprecedented clarity, speed, and innovation.  

Our impact is global and is being recognized across the industry: 

• Finalist for the 2024 Reuters Global Energy Transition Awards in the 'Technologies of Change' category  

• Finalist for the 2024 Go:Tech Awards in the 'Most Innovative Use of Technology’ category 

• 2022 USEA/USAID Corporate Volunteer of the Year   

• 2022 Impact Award Winner for our impact on the energy industry and the current energy transition  

At Energy Exemplar, we believe in empowering our people by offering flexibility in how, when, and where they work. This flexibility has been a cornerstone of our success, fueling significant growth over the years, with the company expanding at an impressive rate of approximately 30% year over year. We understand that the best results come when our team members can balance their professional and personal lives, so we support various working arrangements that help you thrive. 

We don’t just celebrate the excellence of our products but champion the quality of our people. They own their outcomes and perform to their best – every day. whether you're working from home, in the office, or on the go. Our flexible work culture fosters innovation, collaboration, and trust, making it easier to stay engaged and connected, no matter where you are. That’s what makes us who we are and a great place to work. Our core values ‘Customer Success’, ‘One Global Team’, ‘Integrity and Ownership’ and ‘Innovation Excellence’ reflect the way we work and are always at the forefront of everything we do. 

About the Role
As a Cloud Operations Lead at Energy Exemplar, you will lead and optimize the day-to-day operations of our cloud infrastructure to ensure performance, scalability, security, and reliability. You'll collaborate with cross-functional teams to drive automation, manage cloud services, and support our global SaaS offerings. This role is critical in scaling our cloud footprint and delivering seamless experiences to our customers worldwide.

Roles & Responsibilities

• Manage a team of cloud operations professionals and ensure efficient delivery of services.
• Support 24x7 operations, responding to service requests and resolving issues efficiently.
• Oversee the provisioning, configuration, and maintenance of cloud infrastructure, ensuring adherence to best practices and security standards.
• Manage and resolve cloud & on-prem-related incidents, ensuring minimal downtime and impact on business operations.
• Monitor cloud environments for performance, availability, and cost optimization, and implement proactive measures to address any issues or inefficiencies.
• Lead and mentor a team of cloud operations professionals, providing guidance, coaching, and technical support to foster their professional growth and development.
• Promote a culture of collaboration, accountability, and continuous learning within the team, encouraging knowledge sharing and cross-training opportunities.
• Coordinate with HR to recruit, onboard, and train new team members as needed to support business growth and client demand.

Skills & Experience

• 8+ years of cloud operations and automation experience
• 3+ years of team lead experience
• Strong knowledge of Cloud service providers such as Amazon Web Services, Microsoft Azure and Google Cloud Provider.
• Strong knowledge of Software Development Lifecycle methods and standards
• Excellent written and verbal communication skills with the ability to present complex plans and designs.
• Strong leadership, project management, time management and problem-solving skills

Energy Exemplar is an equal opportunities employer and we value your unique identity and perspective. We are fully committed to providing and fostering a workplace that reflects the diversity of society. Bring your authentic self and help us build an inclusive world together! To support you in being the best version of yourself during the application and interview process, please let us know if you have any specific requirements.